The Waterloo Bay Hotel

Room very clean

There was literally no staff support and self checkin forced me to pay a 2nd time to get the key. Staff never replied to messages. Difficult to find room. Sewage smell in bathroom. Just outdated and tired. Overall a very poor experience.

Room was below average, the bathrooms in both rooms stank… staff didn’t know how to check us in, after the check in codes didn’t work. Wouldn’t stay again

Always great stop over place

This property doesn’t deserve more than one star. It’s dirty, depressing and meets the minimum requirements. Do not stay here, keep searching before you book this almost 3rd world country lodging.

Old run down rooms, mold in shower and a broken power point, room was over priced for a one star room,meals well over priced for what we got, tables not cleaned and sticky, had to shower afterwards to get stickyness off my arms.

DO NOT STAY AT THIS HOTEL IT IS A NIGHTMARE. we arrived to find the hotel reception locked so tried calling the hotel and found none of the phone options including the managers number was not answering. After waiting for ten minutes a staff member came past promising to find a manager, after another ten monutes i had to go walk through the hotel to find the manager myself including walking through the public bar full of topless barmaids (no warning signage). Found the manager. Given the hotel key i preceeded directly to the room to find a disgusting mould smelland water smell. Even after turning on the aircon and opening the doors we could not get rid of the smell. My partner then went back to try to find the manager (having to walk into the topless barmaid environment to find them). The manager came out and agreed that the room smelt of mould and understood our decision. We cancelled on the spot without occuping the room and asked for a refund to just be refused and told i would have to ring on the Monday. So we left had to rush to find alternative accomodation at more expense, why would i do this if it was satisfactory? Followed them up on the Monday, took four phone calls to get someone on the phone to be told they would investigate and follow up me with a return phone call by 4pm. Of course no return phone call, so i called back again on the tuesday to be told the manager would call me back as he was refusing a refund. Do not stay here it is disgusting customer service.

Room was clean but had a damp smell. Bathroom door wouldn’t close. Had to go downstairs to find aircon remote. Lay on floor to plug lamp in. Bed was clean and comfortable shower was good. Will I stay there again? No.

Yes room was livable and staff courteous. Housecleaning did not respond to clean room sign and had to ask for towels.

When I went to the bathroom, I found a soaked towel on the Shower area. I informed the management but till now I have not received any call back from them. It is bit annoying.

Staff were excellent, quiet spot close to everything.

We only stayed the one night but service was good, our hotel room was clean and the bar/restaurant - great!

Was a bit hard to locate room (used automated check in) room was a bit dated but perfectly fine for a one night stay

It was all good

I have stayed here a few times its not cheap but generally ok its a 3 star at best but dont stay in room 4 no internet no free to air tv i got prime on, the bed was so saggy. The internet is not great but room 4 is dreadful such a shame great location but the rooms need some work for 200 a night.

Comfortable bed but bathroom needs attention, mouldy ceiling & perking bench tops

Leaves on floor upon entering, drain smell in bathroom initially, poor lighting and light layout, clean enough but not value for money

Definitely needs more attention to detail with the cleaning. Bed comfy but terrible pillows. Good location.

Parking all taken up from pub patrons. Room has holes in walls and blocked shower drain. Unpleasant smell.

The hotel itself was fantastic and staff welcoming. Bed was comfortable and roon spaciaous with plenty of storage space. Down side, mould on ceilings, exhaust fan not working and full of dirt and dust, really difficult to fill the kettle for a cuppa.