Doubletree by Hilton Vienna Schonbrunn

Bathroom need maintenance Location poor One of reception staff ignored us while we waited around one tow hours to receive our room key, she left without informing other staff to tell us about the key Parking you have to pay

Friendly and professional staff

Hotel is located in a much quieter and peaceful area. Public transport easily available and many tourist attractions are nearby.

Friendly staff with good service. Lavish breakfast. Room was nice. Location is at a peaceful area and walkable distance to Schonbrunn palace. Other City attractions are away from this location. Taxis are a bit pricy but Uber and City transit are the best options.

Love spa center. Did not like the hours 4pm -10pm only.

It was a pleasant stay! Everything was clean, comfy and modern. The personal was great!

An excellent location and a relaxing atmosphere, very friendly staff willing to understand everyone and jumpers. I was even surprised that they can even help with transportation to the airport! Thank you

Nice area and easy to reach.

Loved everything — so clean and beautiful. Didn't like the behavior of the restaurant staff."

A modern Hotel surrounds by nature. Walking distance of Schonbrunn palace. Near public transportation. Very good breakfast.

it's perfect location for if you visit Schonbrunn palace. A bit walk distance to subway but there is trams station front of the hotel. Only thing I was bit upset that cleaner took my extra key from my room and return it to front desk. but overall, staff was nice, clean, and spacious.

It is very poor that there is no room cleaning or service each day. It is great that beds are only changed every three days unless requested and towels only changed if left on floor. But to only come to the room every two days is unacceptable. This is not an AurBNB. If you check in shower and have a cup of coffee/tea then the next two days you cannot have a shower (only with a wet towel as no facility to dry the towel), and no coffee as you have used it and there is no replacement. J til the third day. I can only say stay for one night, beyond that there is no service. Very very poor and disappointing from a big brand hotel.

We were disappointed.Probally should have booked a deluxe room absolutely no view facing another structure We returned to the hotel the second night to find the room had not been cleaned or beds made When I inquired they said the rooms only made up every second day This opinion should be a decision made by the guest. Having had issues with other Hilton stays we probably will avoid booking a Hilton in the future Other

I was surprised there was not a restaurant for evening dining. I would’ve expected to be able to dine at the hotel in the evening. Otherwise my stay at this hotel was pleasant. The staff were very nice and helpful. Very close to Schonbrunn Palace and the tram.

This property is located only 5 minutes from the Schonbrunn Palace. You can catch the Hop on Off buses from Schonbrunn. Loved the property itself and the breakfast was good. Parking is located under the hotel.

Rooms great but the AC was still under winter time heating instead of cooling and was really hot. I complained and they just told me to open the window and I had to do it but was too noisy. Other wise breakfast is amazing and if you don’t mind to use transportation for about 30 min every time yo go to a place except palace that is just 3 blocks from the hotel.

Excellent choice for families as they have connecting rooms. The location is excellent if you are mainly interested in the schönbrunn castle, the castle park, castle maze and the zoo. Also there is the technical museum just beside the hotel. The hotel clean your only one day after another but it is not an issue. The staff are very helpful, special thanks fo Ali. The hotel also offer complimentary delicious cookies. Also there is a small supermarket in the lobby. Small point for improvement: i wish they had pillows menu, we felt the pillows were too soft and low and when putting too above each others they are very high and not comfy. I don't usually face this issue at hotels. The instant coffee at the rooms was really good

Quite mediocre obviously trying to squeeze out value everywhere. Not worth it. Also breakfast too expensive for what it is.

I was satisfied overall. Only parking was an issue costing a lot for 3 days

Excellent Value for money. Great breakfast. Great Front desk. Great location. Hope these standards stay the same