Hilton Vienna Waterfront

Comfortable hotel, helpful staff. Near to public transport and city centre.

Clean and spacious room. Excellent River Front view, food was good and staff very helpful. Good public transport connectivity from hotel.

Great hotel, clean, good location and lovely pool

Great stay

Breakfast was superb. The staff are very friendly and approachable. I lost my key card and they replace it straight away. My children love the hotel to the point that they do not want to go out for sightseeing and tour. There were days that we needed to go out early because we book to go to Hungary and Slovakia and they let us pack our breakfast to go as early as 6:15 am. I highly recommend this hotel.

The rooms need maintanance. They do not really have AC, it is more like air flow but it was too warm and windows cannot be open. The sink dropped water at night and floor was all wet. Waiters are very slow. In general it was dissapointing for the level of the hotel.

The reception staff were professional and we were dealt with quickly and efficiently. Our room was ok but was set up for 2 people rather than 3. I went back to reception and the housekeeping lady sorted out additional towels, glasses etc very quickly. The room was reasonably clean, however it felt rushed, e.g the window ledge was full of green fly which were not cleaned for the 3 days of our stay. I think because of its size the hotel didn’t feel very friendly. For example we asked reception staff where towels for the pool could be collected and got a rather brisk response which didn’t help us. The breakfast was very good, it was busy but there was always plenty of staff to replenish food as required. The location of the hotel was good as it’s close to the metro U2 line which takes you straight into the heart of Vienna. The pool was most welcoming after a day exploring the city and the view of the Danube, day and night was great. Overall we enjoyed our stay. Thanks!

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Presentation was good overall. Would have like a minibar available in the room.

Really got place to stay. Does take 2 trams to get to the city center but that wasn’t that bad. Definitely will recommend this

Amazing all around experience

The hotel is very nice but far from the city center. The ac in the room barely works. It was a good thing we were there on cool days, can't imagine being there during hot days.

Clean room and helpful staff Breakfast was good but bit boring Pool and surroundings was really clean

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Excellent

Great hotel and staff, 100%

Room wasn’t cleaned well each day. Staff weren’t as friendly as they could’ve been, location is away from centre town but beautiful by the side of the Danube

Great for kids- we loved the outdoor bar while kids played in and around the pool. Location was a bit far from the city.

Hotel hilton danube it's a beautiful hotel on the river with an incredible ambiance if you love the outdoors you will so appreciate this hotel because there are so many places that you can sit, drink, eat, and even swim in their beautiful pool. I have flown from California to Vienna and stay here four times. It's one of my favorite places in the world. Bernard at the reception couldn't have been more welcoming and my housekeeper Vita was it such a kind young woman. The breakfast employees were incredibly efficient and good-natured to successfully deliver in present excellent food for the crowds of customers. The evening staff providing drinks and snacks gracious and attentive. Lastly, the executive Lounge was a sweet addition where once again the staff really went all out to make us feel comfortable. Top notch Hotel in a top notch location highly recommended

Our check-in experience with the front desk receptionist was extremely disappointing and set a negative tone for our stay. The receptionist was abrupt, dismissive, and appeared to be focused solely on processing our payment rather than welcoming us as guests. While he was quick to collect payment for our accommodation, he made no effort to provide any useful information about the hotel or our stay. When we sought assistance regarding children’s meal options, hotel facilities, local transport, and Vienna city tours, he either had very limited knowledge or showed little interest in helping us. There was no proactive explanation of the hotel’s amenities, dining options, or services that guests would reasonably expect to be informed about at check-in. A front desk receptionist is often the first impression of a hotel, and unfortunately our experience was far below the standard we would expect. Rather than feeling welcomed and valued, we left the reception desk feeling like an inconvenience. This level of customer service does not reflect the hospitality expected from a hotel of this calibre, and I hope this feedback is taken seriously to improve the experience for future guests.