Master Cosmopolitan

Unfortunately, I experienced my first time ever having no water in a hotel. The water had been cut off since 6:00 am (at least I noticed at that time) I woke up and discovered that no water was available. In an unprofessional manner, the front desk staff argued that the shortage was due to city maintenance and that the hotel was not responsible. However, there were signs in the elevators asking guests to economize water because of problems with the building’s water system — and these signs had been posted before the shortage began. The staff simply kept saying that the water would be back “in just a few more minutes.” However, by 4:00 pm there was still no water, and I had to request that my mom and I be moved to another hotel. must acknowledge the front desk staff on the afternoon shift — unlike the morning staff, they informed incoming guests about the water issue and suggested that they cancel their reservations. I saw many people choosing to go to other hotels. I don’t know how this water shortage affected cleaning activities, but I can imagine that several hours without water could have put the health of hundreds of guests at risk.

The location and the breakfast were great. The WiFi never worked so I had to pay extra (international price) to be able to use internet. The staff were rude, never made eye contact or greet when I entered the hotel. When I complained about the WiFi the staff (young brunette lady with short hair) said I was lying because no one else had complained to them and it was weird that people would say it to me. In my bedroom the a/c didn’t make any difference in the room temperature. I had water coming from the windows and mold on the wall. The bathroom had hair on the toilet and shower from previous guest. I told the young staff with blond hair and she didn’t care and still wanted to charge from my dinner R$29. I told her to call her manager Mari who waved the dinner as an apology, but in reality they should have returned some of my money back since I had to pay so much for international WiFi. The room of course was closed due to mold.

Best bang for the buck for sure !

Nice hotel close to the place we needed to be. Bathroom towels need replacement perhaps. Buffet breakfast as expected.

Very good location and close to several restaurants.

Excelente opção para ficar perto de bares e restaurantes. Voltarei com certeza.

Breakfast should be improved! Bathroom cleanness as well.

Great place. Good area. Great amenities. Delicious breakfast.

Stay in the hotel was an OK. Although Room wasn’t cleaned properly with the cup rings on the bedside table. Breakfast was good, and overall - an OK, really

Everything was good. breakfast in the room was awesome!

Great place to stay. I will stay here again if I am back in this city.

Amazing views. Great stay. Cordial staff. Superb location.

damaged bathroom and few products in the fridge The location and breakfast are good

The location of the hotel is great. Easy

This is a bland hotel with no feelings, breakfast is just same Everyday. It’s great for late night stop over

Good location. Great sized room and very comfortable. Service and breakfast was very good.

I really enjoy our stay there. Room is clean and staff are very friendly.

The room was not impressive, the pillows were terrible, and there weren’t any toiletries or soap in my bathroom.

It is a good option for lodging in this very famous neighborhood of Porto Alegre. Clean and fair. Not very confortable, as some stuff like towels and bed clothing are simple. But good for that price.

All OK