Windsor Oceanico

The bar was amazing

Clean , safe, and reliable stay. It didn't blow me away but they had nice amenities.

Ótimo hotel. Muito limpo. Quarto grande. Hotel bem localizado. Voltarei com certeza

Horrible

Excellent

This was my first time in Brazil. My first surprise at the hotel was the slow checkin. One has to do a government-required security form online first, but even after that the staff seem to take an age typing in their computers to get one checked in. The front-desk staff were helpful when I interacted with them as were the bell staff, the pool staff, and the maitre d' at the restaurant. But most of the other staff didn't speak English (very much or at all). I had pre-paid, and they forgot to scan a credit card for incidentals, so I ended up struggling to charge to my room one day, talking to a waiter who I couldn't communicate with. That was resolved by a nice manager later. The pool on the 17th floor is very nice with a fantastic view. But I did my swimming in the sea. The hotel provides a special card allowing you to get a towel, leaving the ticket as a deposit. You get it back and drop off when you check out. The biggest problem in the hotel is ventilation: I have a CO2 monitor and found the levels in most of the hotel were way too high (indicating they are recirculating the air). In my room it would get above 1000 ppm (600-800 would be good in other hotels). I did open the window some of the time to resolve this, but there was also high particulate pollution ouside! In meeting rooms of the conference centre part of the hotel, the C02 got above 2200 at times, which makes people start to have trouble concentrating ... not a good thing when you are in meetings all day!

The customer service was very bad. I am allergic to dairy and almond milk and asked for oat milk. I stayed at this hotel for 10 days and they never provided the oat milk at breakfast, even though i was paying for full breakfast price, in addition to the room. Moreover, i had to change room during my stay and during the move from one room to another a pair of Birkenstock was lost/stolen and the staff couldn’t care less. Apart from this the hotel is clean, the bed is good, the breakfast is good.

Excellent!

wifi poor brefast staff even 1 smile in 7 Days staff counter reception They can be much better pool to poor for that hotel Restaurant good for breakfast only

The hotel was very nice and the staff were nice and accommodating.

las habitaciones estaban bien, el staff súper amable el bufet no me gustó mucho, el clean room súper bien, limpian todos los días todo súper bien

Un gran lugar para hospedarse en barra de tijuca. Una vista muy linda y un gran nivel de hotel.

We were upgraded to a nicer room that had a nice beach view! All the staff members are so nice and very professional, a lot of food options near by. Hotel breakfast is good and my only negative comment is about the pool it is small.

Beach is across the street, but you have a beautiful full view of the ocean from the rooftop pool. Staff was very helpful and courteous. Visited various places, felt super safe at all times.

Good

Great hotel

great views relaxing environment close to beach

The shower was a bit strange as you need to keep pressing the knob for water

I loved

Poor mattress quality, outdated rooms. Needs some upgrade overall. Service from staff was top notch!