ATM Aparts Sofia

Nice apartment. All fine.

I picked it up because is close to the airport, like a lot of others. Overall for the price is very good,the only thing that I did not like is the person who showed me the apartment on the second floor with no elevator and the shuttle driver didn't even asked me to help with my heavy luggage, it's a common sense,but not here

Breakfast addition was good

1 star is too many for this place. Where do I starts… First there’s no reception to check in as described on the web. We were made to wait 20 min outside in the rain and I had to call several times and was told the driver will be coming to check us in!!! A driver to check customers in a hotel?!! That was very fishy already!!! After some time I called again and was told a lady is coming, she came and let us in a block of flats, the “apartment” wasn’t what I selected online and as we walked in it absolutely wrecked with cigarette smell, I’m a none smoker with 2 small children… it was nosiating and made me feel sick, everything was really bad smell of cigarettes. I must point out the group of man (5-6) standing downstairs by the entrance and asking all sort of questions was very very uncomfortable and quite scary. It turns out the lady who opened the “apartment” to let us in was standing with the group of man downstairs after all. And yet we were made to wait 20 min for checking in.. Why? I’m not quite sure how this place calls itself a hotel? It is not a hotel. I don’t remember feeling that uncomfortable in a place like this and I had to get myself and my children out of there. We ended up leaving and staying ells where. I would never recommend this place and would never book there again. This was one of the worst experience I’ve had. Unfortunately I can not add photos to describe the smell of this place.

The room was very clean, organized, quiet and comfortable. The location is near the airport but not near public transportation to the airport. Depending upon the staff member some English is spoken.

The room (actually an apartment) was quite nice. Even had a kitchenette. No reception desk or anyone on-site to speak with. The woman on the phone didn’t speak much English and was unable or unwilling to find out the WiFi network name and password. I had to walk a few blocks through what seemed like a sketchy neighborhood to find a McDonald’s to use their WiFi. I was told to leave my key on the room table at checkout, which wouldn’t be an issue but the key also had a fob that controlled the elevator. Thankfully I was only on the 2nd floor, but had a couple large pieces of luggage and a cat in a carrier. After an hour there I was already looking for another hotel. I would not stay there again.

the apartment was perfect, very clean and comfortable. the reception was very responsive and extremely helpful, the apartment was very close to the airport, shuttle service very efficient. overall a great stay!!

I booked and paid for a 1 bedroom apartment, but got a studio instead, because “we were only 2 people”. The TV didn’t work. The guy who met us at the spot was extremely grumpy and not friendly at all. Apartment condition was ok.

It is apartment building no reception

Good apartment that was local to the shopping mall. Good access into property with comfy beds, with fridge, kettle and stove (no microwave) Electrics were a bit dodgy and fridge not cleaned out so smelt when we arrived. No process to leave the keys anywhere when going home.

All perfectly!

I specifically asked the owners where to park, and they told me to park in front of the property. My car was then towed and I had to pay to release it.

Very clean and on nice location. You need to call on the phone in order to get the person for check-in.

Любезен персонал

Always stay at Atm before travelled. Very close to airport. Great breakfast. Friendly staff and convenient shuttle service with great driver.

There is no reception and customers should call a phone number for somebody to come and let you in. This is not sufficiently well described though, and the check-in process is very confusing. When you arrive at the property, there is a sign for ATM Aparts, which only makes it more confusing as it makes you think you should enter the entrance under the sign, which is not the case. I recommend that the owners update the sign and the description in the website to give better instructions to the guests.

Overall, the studio was alright. They didn’t have a hairdryer but that just a personal preference because I didn’t bring any with me.

Ok to spend a few hours before the flight nothing more.

As it happens our apartment was being used by Ukrainian refugees and we were relocated to a sister Hotel. This was a brilliant upgrade, 4* apart-hotel with jacuzzi bath, huge reclining bed, free breakfast and airport transfer. Super friendly staff. Cannot fault the way they handled this. Will definitely consider using them again.

Easy check in.Good location.Very helpful and friendly staff.Free shuttle to the airport.