Popular Hotel & Spa

Stairs to get to the room was difficult to use, the room had many flyes.

The location is separate yet very short walk to the noisy Pub Street and several restaurants. Staff is polite. The common areas felt stuffy during this (March) season. Position of bed is the other side, away from Aircon so the cooling in room was not effective. Recommended to stay!

Hotel well located but not in noisy location. Tuk tuk driver Mr Teavy was very friendly and helpful. Reception staff were very helfpul and accommodating. Good food in restaurant. Pool was great and had good shade from sun. Room downstairs was cool. Some dirt swept under bed but apart from that clean.Shower could be upgraded. I would definitely stay there again.

Excellent location, excellent breakfast choice, very pleasant and helpful staff. We have spent 5 days there and loved every minute of staying there

The staff, frankly speaking, were super nice. They made my trip a memorable one. The pool was also nice. Breakfast was great. The rice noodle soup was savory. I loved it. Would be back again. Cheers.

I booked a room at The Popular Hotel & Spa one year ago. I had a very pleasant stay here 02/2019 and I loved the staff, location, pool & room. This current stay....I loved the staff, although not as friendly as one year ago, where they kindly greeted me each time I returned from going outside. This was not done as frequently this time. Cold towels were given last year....none so far and it’s day 3. Re: the room this time, it was very nice with the cold AC and the comfy big king bed, abundant English Channel TV and the refrigerator, however, there is a window in the room near the balcony door that has no blind at all. Hence the morning sun at 6am comes shinning through unabated. Not good for someone that likes a pitch black room. The front desk informed me that the owner was aware of the issue, and would take care of it at the end of the month, well after my stay here:-( The man they sent up to check it out only hung 1 of the bathrobes on the open window:-( A black piece of cardboard would have sufficed. And to top it off, this morning at the pool breakfast area, there were 3 guys sleeping fully clothed at the pool. They apparently were waiting for their rooms, but with limited recliners and just a bad look, it was disappointing that the hotel staff allowed unpaid guests, as they were not paying guests until after getting their room, to sleep by the pool using recliners for current paying customers. And it was a bit disturbing that the 3 guys would think that that was “okay”.

It was fair.. there was a lot of mosquitoes inside the room. The guy in the reception was not very helpful and it takes times for us to check in

Staff is very polite and helpful. Breakfast was nice. Check-in process was smooth and quick. The hotel need a little maintenance, such as squeaky bathroom and room doors. You can hear other guests doors too, especially very early hours, 5am for Wat Angkor sunrise. Little oil on doors would take care of problem. Location is right in center. Hotel tuk tuk driver, a little older man, very polite and ride carefully. We hire him for our transportation. Overall, it was good stay.

My dad described it best when he said it felt like the hotel's staff must have quit en mass a week or two ago and the handful of people left had no idea how to run the hotel. The pool was lovely... but they had no towels the first day we were there. They ran out of coffee cups and plates at the free breakfast. Room service was a failed linguistic exercise. I had to check out early due to an emergency and the front desk girl's English was too limited to separate the two rooms' bookings, so I just gave up and we paid for two nights I wasn't even there.

Good breakfast, good location to city center, good bathroom with rain showering. Very comfort sleepy pillows and bed. Good taste of meals at hotel restaurant with reasonable price. Free airport pickup if you have prebooking.

Good location. Near to Pub Street (the main tourist area). As well as the night market and street food stalls.

Hotel is well located, but not too close to Pub Street And markets and was very quiet (we had room facing building next door). Breakfast was good (hot food to order), staff pleasant and helpful and spoke English. There is a nice pool and drinks prices are same as most cafes. Room was a good size with roomy en-suite, air conditioning and really good wifi (best I’ve had in any hotel). Would recommend as very good value for money.

Love this adorable hotel! I felt like I was in a Pinterest picture! Staff is incredibly nice and helpful. Room is comfortable and well equipped. Pool was great. We didn't hear the road outside at all. Heads up: no elevators! We are nice and young so our room on the 4th floor wasn't a problem. Also, don't leave your bathroom window open, we got a lot of mosquitos on our last night cause we forgot

We were 3 persons and got free pickup from bus station to hotel it was weird to ride with tuk-tuk for 3 with all the luggage but it's free and it was funny :) Breakfast was good but they could have more options if you are not very picky then it will be good for you. Water in pool was cold again for some this is good not for me but this is not what I included in my overall grade it's just a bonus to have pool. Room was clean towels and bed sheets too except of the floor which needs some scrubbing I guess when you are walking with socks and look you see how dirty socks are. But this was the only thing I noticed.

Hotel was basic and service was okay. Cambodian standards seem to be a bit different than other countries like Thailand etc. Overall the stay was satisfactory but smalldetails were missing but still a nice pleasant stay.

This hotel is fantastic with very friendly staff. The service was excellent and arranged for a birthday cake and balloons for my friend as it was his birthday. They offer a free pickup service in hope thst the taxi driver gets some work. His prices were competitive and therefore we chose him over Grab. If there was anything that I would want improving, it would be the breakfast. Not a lot of option for vegetarians.

This hotel was nearby Pub Street and other areas of interest. The street was a bit of a construction mess but the hotel was nice. Breakfast was delicious and they arranged airport pick up.

This hotel is conveniently situated near the old market night market and street food vendors . Lots of tourist agencies nearby to book adventure tours, temple tours and for currency exchange. Staff was accommodating and friendly, especially Savin who had helped us extend the check-out time for an extra 2 hours for one of the rooms we had booked , so we could come back to shower and freshen up after the Quan bike adventure before our flight in the evening. She also helped my friend to switch to a new room when their ac wasn't working in the previous room. Ask for their Tuktuk driver Mr. TV (not correct spelling). He was great as well. Will definitely come back again!

Excellent service, the friendliest staff, perfectly located! This hotel was amazing! We had such a good experience and we were so conveniently located in downtown. Close enough to walk to everything within a couple of minutes, but not right in the middle of all the noise. Spa massage was great! Breakfast was very good. Had a great stay and would highly recommend this hotel!

Hotel is located within walking distance to city center and near good restaurants/bars/shopping. Our room on the first floor did not face the street and therefore was quiet. The staff was super friendly and accommodating. The breakfast offerings were pretty extensive and good service. The streets around hotel are in severe disrepair but it seems like the city is working on a repair project. We had a very pleasant stay. I would recommend this hotel, just come with an open mind to positively deal with the chaotic city environment.