Peninsula Motel

We recently stayed at Bruce Peninsula Motel and were shocked at the level of cleanliness. The washroom was completely uncleaned — there was even a used tissue with a squashed mosquito stuck to the door, which was never removed. The overall hygiene standards were unacceptable, and it made the stay very uncomfortable. Definitely not worth the money, and I would not recommend this place to anyone.

We booked using Expedia and the problems started from the instant I clicked ‘book’. We had agreed to the room charge of $179 per night as advertised, and expected taxes, but I received an email listing the charge as more than $1200 for 3 nights. There was a ‘property fee’ of $460 added to the bill. I immediately (within 5 minutes) reached out to Expedia to see if we could cancel the reservation. They told me that this was non-refundable, but that we could try to contact the property to see if they would waive fees for cancellation. We tried for days and could not make any kind of meaningful contact with the motel. Expedia tried on our behalf for 5 days and could not get in contact with them either. Check in was NOT a smooth process, as we raised the issue of the ‘property fee’ with them at the time of check in. Jack, who was working the desk, had no idea what the charge was for. He explained that he was just an employee and not the manager, and he would have to call his boss. Of course when he tried, it went straight to voice mail. After several phone calls and texts to the person my husband had contacted previously, they agreed to give us the ‘walk in’ rate of $199 per night. Jack then gave us a handwritten receipt and took a photo of my credit card. The beds were so hard we decided to leave one night early and drive home to sleep in comfort. I wrote a more detailed review but length is limited. DO NOT BOOK HERE!

I stayed here over the long weekend, and honestly, it was one of the worst experiences I’ve had at a motel. For the extremely high price they charge – comparable to good hotels – there is absolutely no service for guests. There is no reception, no one around to assist you, and the overall condition of the place is unacceptable. There was hair on the bedsheets when I arrived. Thankfully, I had brought my own sheets, but I still had to replace all the bedding myself. There was a coffee maker there, but there were no cups or mugs provided – not even two basic mugs – so you couldn’t make coffee even if you brought your own. There was also no coffee, no bottled water, nothing. The towels were extremely old, worn out, and fraying. Everything felt neglected and outdated. With the money they charge, you can easily stay in a much nicer hotel with proper amenities and cleanliness. I honestly don’t understand how they justify such a high price for a place with no amenities, no cleanliness, and no customer service. I would absolutely never recommend this motel to anyone.

first time in this place. when we arrived, there was no one in the reception. the man who gave us service had doubt about our reservation which made 4 months before. after we placed our luggage into the room we found out that the heating in the room wasn't working. they remove us to the motel beside, the room was smaller and beds were in low level. the shower was very small. we paid very expensive price if we compare the motel to other stays that we've been to.

We arrived at the motel and it was closed. We called the number on the door and were told that they were closed but we could get a room at the next property. How did we get a confirmation from Expedia on a property that was closed?

Convenient, clean, staff very helpful

Very nice place

For the most part the hotel was good - some of the outdoor facilities, like the volleyball court and fire pit, could use some attention and cleaning. There were barbecues available to use with propane supplied. The room was clean, with enough towels and bedding for everyone we had in our party. The staff at check in was super friendly and knowledgeable. We called beforehand to clarify the towel and bedding fees and were pleasantly surprised to find out that information was from the previous owner and is no longer applicable (though it might still be good to call and verify just in case). The main draw back was the, lack of, wifi. We happen to have quite a fair bit of data, but if you don’t… make sure you download/print everything you need for your trip (parking passes, tickets, etc) while in an area with reliable wifi. Other than those few small “issues”, the property was really good, and is in a really good location.

Very clean room/ bathroom and the staff was very friendly.

Pretty good. Pretty good.

Under new management at this time. Feel that the cost per night was out of proportion to what you would normally expect. No change of linens, keurig was broken, fridge made noises, microwave was questionnable, could not get the TV to work. The BBQ was broken as well. Since there is new management in place this may have been negligence with the previous owner or owners. Priced way too high for what you would expect for this property.

Nice

Just can’t believe we had to spent that much for this two bed room motel when there’s no standard at all. We were up all night since we didn’t have the AC, tried to call the owner multiple times they never showed up until we checked out. There was no garbage bags inside the room , and not enough tissues ( only 2) for 4 people. Overall the surrounding is calm and quiet which we liked but we were not happy since sleep was the most important thing after a hectic day!

It was last minute book. Not my type of hotel to stay.

The property is amazing

We modified our booking via phone and they didn't honour the changes and charged us for 2 nights when we only stayed 1. Changes were made prior to policy deadline (over a week in advance). Also beware towel charges. $15 per person per day, so we were charged $75 for towels for one night, and they only provided two towels. Tried to resolve with the hotel owner, as well as through expedia and credit card, and we're out over $200 for a night we didn't stay, and towels we never were provided with. Strongly recommend staying elsewhere following this experience.

My family & family Friends spent our Canada Day longweekend here, the staff and service exceeds our expectations they were very accomodating and hospitable as well as very friendly. They had Bonfire areas at the back which we love to do as family, its family friendly area and its near the downtown core too.. Cons: When you shower all at early once every room water weaken or even has no water.. however the management were very quick to action on this matter. Definitely will recommend this place!

I did not like it

Budget hotel

No one here to check in. It took 30 minutes before we could get through to someone the WiFi and TV do not work. The room smell like sewer Very unhappy after this motel had such good reviews