Hyatt Regency Hengqin

My group has 20 people with 6 rooms booked. All my friends’ rooms were ready when we arrive at 3:45pm except my room. I have to wait at the mall nearby until 5:12pm.

Great property - the executive lounge access was well worth it. We would stay here again. A little challenge with English support, but staff always found someone. Room is clean and quality. Great for access to the Chimelong parks. 10 min taxi ride, and lots of dining options for dinner in the connected shopping mall.

Good value!

This place is excellent with a big shopping mall, where can spend more than a day 😀

Great breakfast buffet. Rooms were large and comfortable. We enjoyed our stay.

We booked two rooms together with bath tub but when we checkin, the hotel staff said there is only one room with bath tub. So we need to accept it with disappointment but then they told me the other room not available yet 😕 which it was already around 630 PM. Not sure what happen on it so we have to go to dinner first. It was a bit of disappointment.

is convenient to go around the theme park

View is great

The hotel is good, but the location may not be as convenience as others. It is good for family as there are play areas for kids

Value for money

The hotel is in a great location where there is a mall that connects to the mall. The breakfast is great. My only complaint is that the afternoon club experince was the worst. There were many Hongkong people due to the Good Friday. The food was bland. We were asked to leave because my baby is crying.

It was a nice family hotel.

The sevice has large room for improvement, the check in was terrible that I booked 2 rooms but could only get one while I checked in. I had to wait more than one hour to get all my rooms ready. And the breakfast was overcrowded, and the outdoor pool was closed, and the in room services was terrible low speed. All and all, the stay was terrible

I was impressed. My family will definitely go back.

比较荒，周围没什么好玩的。除了这家酒店已经开始营业之外，其它的都处于未开发好的一种状态。就是考虑它离长隆比较近才订的。如果不是这个个人需求，不太推荐选择这家。

Value for money, can stay for 2~3 days to enjoy the 星樂門connected to the Hotel, beside the hotel facilities is well enough to provide a comfortable stay,

The stay in general was great, as the hotel was new, clean and kid friendly. They have a kids area where we paid a small fees and our kids learnt how to paint and made some cookies. All the staff were friendly and well trained. My wife and I went to the SPA and it was a delightful experience. We were met by Ms Sammi Wang, the SPA manager and she were able to provide a delightful experience for us, especially during CNY where the bookings were full. A big Thank You to her. The housekeeping team on our floor (18th) was also surprisingly proactive in terms of asking if we need help / supplies during our stay. We met different members and one of them was the supervisor and they were all friendly and welcoming. The only downside was our checkin experience as we waited over 1 hour to get our room due to CNY velocity. We went with another family and while we got our room around 3pm (as expected during peak period), they did not get their room till 6pm and we needed to rearrange our evening plan. Furthermore, when we asked for extra blankets, the front desk said they run out! It was a bit disappointing. In summary, we will avoid going during peak times until the hotel has more experience running during peak periods.

Great staff , excellent service

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酒店地區荒蕪，只得一個商場。住了很悶的一晚