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Mercure Hangzhou West Lake
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Mercure Hangzhou West Lake
Hotels
8.6
/10
Very Good
54 reviews
What Guests Say About Their Stay
Meiling
10.0
/ 10
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Verified traveler
10.0
/ 10
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Verified traveler
10.0
/ 10
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
In the Area
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No 3 Zhonghe North Road, Xiacheng District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006
Main Facilities
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Restaurant
24-Hour Front Desk
Elevator
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Available Room Types in Mercure Hangzhou West Lake
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No 3 Zhonghe North Road, Xiacheng District, Xiacheng Qu, Hangzhou, Zhejiang, China, 310006
Discover More About Mercure Hangzhou West Lake
Location
Mercure Hangzhou West Lake is located in area / city Xiacheng Qu.
About Mercure Hangzhou West Lake
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Mercure Hangzhou West Lake exclusively for you.
Mercure Hangzhou West Lake is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Mercure Hangzhou West Lake is the right place to stay.
All facilities in Mercure Hangzhou West Lake
Others
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
- Coffee shop
- Coffee/tea in lobby
- Elevator
Hotel Services
- Laundry service
- Tours
- Luggage storage
- Express check-out
- 24-hour Receptionist
- Concierge
General
- Parking
- Parking (surcharge)
- Terrace
Food and Drinks
- Bar
- Breakfast
Business Facilities
- Meeting rooms
- Business center
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Mercure Hangzhou West Lake
Important Note
- Fee for buffet breakfast: approximately CNY 69 to 69 for adults, and CNY 0 to 69 for children
- Self parking fee: CNY 10 per day (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 12:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, Elevator |
Check-In / Check-Out Time | From 12:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Mercure Hangzhou West Lake | 292 |
Number of floors in Mercure Hangzhou West Lake | 17 |
Another facilities in Mercure Hangzhou West Lake | Others, Smoke-free area, Safety deposit box, Coffee shop, Coffee/tea in lobby |
Frequently asked question in Mercure Hangzhou West Lake
What are available facilities at Mercure Hangzhou West Lake?
There are top facilites at Mercure Hangzhou West Lake such as Restaurant, 24-Hour Front Desk, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Mercure Hangzhou West Lake?
The standard check-in time at Mercure Hangzhou West Lake is starting from From 12:00 while the latest check-out time is at Before 12:00
Does Mercure Hangzhou West Lake provide breakfast?
Yes, Mercure Hangzhou West Lake provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Mercure Hangzhou West Lake
Traveloka (8)
Other sources (46)
8.6
Very Good
From 46 reviews
Cleanliness
9.0
Room Comfort
8.8
Service and Facilites
8.6
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Traveler Reviews Mercure Hangzhou West Lake
Number of reviews per page
20
40
Top reviews
Meiling
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Read More
Verified traveler
Friends and Family with Friends
10.0
/10
Reviewed 289 week(s) ago
Expedia Group verified review
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Verified traveler
Friends and Family
10.0
/10
Reviewed 292 week(s) ago
Hotels.com verified review
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Verified traveler
Leisure with Friends
8.0
/10
Reviewed 293 week(s) ago
Expedia Group verified review
Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
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Oh
Friends and Family
8.0
/10
Reviewed 294 week(s) ago
Hotels.com verified review
This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Junior
Leisure with Friends
10.0
/10
Reviewed 296 week(s) ago
Expedia Group verified review
Nice, worth the price for stay. Clean as well. Eecommended
Verified traveler
Leisure Family
10.0
/10
Reviewed 299 week(s) ago
Expedia Group verified review
The front desk very helpful and polite and very sweet
The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Verified traveler
Business
8.0
/10
Reviewed 299 week(s) ago
Expedia Group verified review
Great central location, clean tidy rooms. Definitely recommend
Verified traveler
Leisure Family
4.0
/10
Reviewed 300 week(s) ago
Expedia Group verified review
Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
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CK
Leisure
10.0
/10
Reviewed 302 week(s) ago
Expedia Group verified review
Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
Read More
Wayne
10.0
/10
Reviewed 309 week(s) ago
Hotels.com verified review
From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Verified traveler
Leisure Family
8.0
/10
Reviewed 326 week(s) ago
Expedia Group verified review
Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
Kady
10.0
/10
Reviewed 326 week(s) ago
Hotels.com verified review
I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Verified traveler
Business
8.0
/10
Reviewed 335 week(s) ago
Expedia Group verified review
Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese
Verified traveler
8.0
/10
Reviewed 336 week(s) ago
Hotels.com verified review
The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
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Raymond
6.0
/10
Reviewed 337 week(s) ago
Hotels.com verified review
Disappointed with the housekeeping and bathroom hygiene.
Jack
8.0
/10
Reviewed 356 week(s) ago
Expedia Group verified review
Simple hotel, but new and modern. The rooms are quite small though, but well designed. The location is not fantastic, but close enough to some food options though limited. Not close to public transportation.
Ronald
8.0
/10
Reviewed 357 week(s) ago
Hotels.com verified review
Three night stay. Very good service and help for the traveler. Breakfast came with the room and was very nice with Chinese and western foods. A glass of their wine was offered every night. You can walk to the lake.
Lars Erling
10.0
/10
Reviewed 363 week(s) ago
Hotels.com verified review
Very friendly staff and check-in. If I brought along the prince og Norway - I still would stay there again. My son and I really enjoyed ourself there and after many hours of walking the streets of Hangzhou and West Lake area (4-5 hours) we really enjoyed settling in with dinner at the hotel. Loved the food, the quite and serviceminded personnel that made our 6 days there vety special. We intended to stay for two nights...but kept extending our booking. Very reasonable as well. We afforded ourselves one room each seeing the it equated to the same price as one room in Shanghai....🙂
Read More
Markus
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Sehr gute Unterstützung !
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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