Hotel Fénix Real

Really good attention to guest Garage a little too small

Nice place, lovely staff,

Helpful staff, willing to go above and beyond, but hotel resources are limited.

Great overall. Second time staying here and keep coming back.

very helpful, Customer service, very responsive to any issues and accommodating to Luz marina Salcedo, who was there for surgery. Thanks for all your help

Great hot water, very comfortable beds, really good 24 hr front desk. Excellent customer service!

Nice, clean rooms. hotel staff are great & very helpful. Safe. Nothing much around you, but short walk/ taxi ride to a lot of nearby stuff. Bus stop very close by.

No frills lodging for a good price. The room was clean and the shower had very good hot water. The complementary egg breakfast helped jump start our day. It was maybe a mile walk walk to zona G.

Hotel. No. Give me. Room.

The hotel is very beautiful the room has a toothbrush toothpaste,freezer whit water juice,etc

The area is better than it appears when you first get there. You are close to some good spots. I was given a very small room with no real window in it (there was a brick wall six inches from the window). I had paid for a room with a fridge and microwave. The second night they relented and gave me a room that had a large window, and right outside it was the housekeeping storage area where people were constantly coming and going. A see-through covering for the window, so no privacy unless I was in the bathroom. Since the window panes were cracked the cold air came in and the broken glass clanked in the night as it shifted. Staff was not really interested in helping with anything. They were all about minimal efforts. They loved to talk in the lobby until late at night. And because everything is tile, their voices echoed through the halls. If they had a little more attention to customer service they could easily fix a few minor things and have a nice little hotel. They had hot water - which was nice!

Everything was perfect except they tried to charge us twice due to a misunderstanding among their staff. The hostess followed us out the hotel after we had checked out for a few blocks and tried to tell us that we did not receive payment. She was very nice about it when we explained the situation but we had to explain to her that there is NO WAY we are paying the hotel fee twice. We did not have a receipt because we paid the fee in cash upon checking in..

I had a great experience at Hotel Real. The service was great and the workers were extremely friendly. We had wifi, free breakfast, hot water, and a very comfortable bed. I would definitely book again.

First, i was with my child and my husband's daughter and they attendant us like a trash, i never felt like this in my life.

Generally the OK is OK depends on its price in Bogota. But speaking of the experience, the hotel's surroundings is not very good, and the room is a little rough. And the other issue is that there says not 16% for foreigners living less than 60 days, but I had to pay the tax.

It's an OK Hotel. It's location wasn't my favorite, but, it wasn't that bad. Staff is incredibly nice and supportive. Gave me tips in places to visit, how to deal with cab drivers, etc. Although I stayed just one night, it was pleasent.

Muy buen servicio, las habitaciones estaban impecables y el desayuno súper completo. Muchas gracias por el excelente servicio

No tiene ascensor, hay que subir las escaleras con todo y maletas son muchas. Me cobraron 15 mil pesos porque disque habia una mancha de maquillaje en mi toalla de baño. El desayuno feo y el mismo, tienen un restaurante donde la comida es horrible y cara. No lo recomiendo te quieren sacar plata por todo y no está en una zona segura...

Excelente atención y las instalaciones en general limpias con orden y aseo impecable.

La ubicación de habitación fue confusa, nunca fueron claros con los horarios para desayunos