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Hotel Phoenix
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8.0
/10
Very Good
196 reviews
What Guests Say About Their Stay
Daniel
10.0
/ 10
Room was fantastic and large. Hotel also falls under the same catagory. However there are not 2 pools and a hot tub, there are 2 hot tubs. One of which is on its own, the other is half hot tub, half current pool.but it was still relaxing. The ate at the restaurant, there was extremely slow service. We was in there for roughly an hour and 20 minutes, and only had 2 courses, considering we were the only ones in there, it was a little frustrating. There was a vast selection for breakfast, including fresh omelette. Very enjoyable and would recommend
Nicole
10.0
/ 10
The layout of the room is unusual but looks quirky. The bed was very comfy and the staff were friendly. The train station to Zagreb is a 20 minute easy walk away.
kerri
10.0
/ 10
We were concerned when we saw how far out of town the hotel was, but when we got there the rooms were first rate and the staff were helpful and friendly (if a bit difficult to track down at times). The gym and spa services looked amazing, though we didn't get to use them. We'd gladly stay there again.
In the Area
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Sesvetska cesta 29, Sesvete, Zagreb, Croatia, 10 360
Main Facilities
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Restaurant
Parking
WiFi
Elevator
Available Room Types in Hotel Phoenix
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Hotel Phoenix Address: Map & Location
Sesvetska cesta 29, Sesvete, Zagreb, Croatia, 10 360
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Discover More About Hotel Phoenix
General
In Zagreb (Sesvete)
Location
With a stay at Hotel Phoenix in Zagreb (Sesvete), you'll be within a 15-minute drive of City Center One East and Garden Mall Zagreb. This family-friendly hotel is 7.8 mi (12.5 km) from Zagreb Cathedral and 8.3 mi (13.4 km) from Ban Jelacic Square.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Garden Mall Zagreb - 7.3 km / 4.5 mi
Zagreb Zoo - 9 km / 5.6 mi
Maksimir Stadium - 9.2 km / 5.7 mi
City Center One East - 9.8 km / 6.1 mi
Park Maksimir - 10.7 km / 6.7 mi
Nama - 10.9 km / 6.8 mi
Miroslav Kraljevic Gallery - 11.2 km / 7 mi
Mestrovic Pavilion - 11.6 km / 7.2 mi
Branimir Centar - 11.7 km / 7.3 mi
Victims of Fascism Square - 11.8 km / 7.3 mi
POGON - Zagreb Center for Independent Culture and Youth - 12.1 km / 7.5 mi
Salata Sport and Recreation Center - 12.2 km / 7.6 mi
Croatian Academy of Sciences and Arts - 12.3 km / 7.6 mi
Strossmayer Gallery of Old Masters - 12.3 km / 7.6 mi
Strossmayer Square - 12.4 km / 7.7 mi
The preferred airport for Hotel Phoenix is Zagreb Airport (ZAG) - 15.2 km / 9.5 mi
Facilities
Don't miss out on recreational opportunities including an attached winery and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services. Guests can get around on the shuttle (surcharge), which operates within 5 km.
Business Facilities
Featured amenities include a 24-hour business center, limo/town car service, and multilingual staff. Planning an event in Zagreb? This hotel has 10760 square feet (1000 square meters) of space consisting of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Dining
Enjoy Mediterranean cuisine at Maestro, a fine-dining restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 55 air-conditioned rooms featuring flat-screen televisions. Your room comes with a memory foam bed. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have hair dryers and bathrobes.
All facilities in Hotel Phoenix
Bar, Cafe and Lounge
Entertainment Facility
Fitness Center
Functional Hall
Common Space
Transportation
- Limited parking
- Limo or town car service
- Casino shuttle (surcharge)
- Shopping center shuttle (surcharge)
- Theme park shuttle (surcharge)
- Secure parking
- Area shuttle with surcharge
Public Facilities
- Coffee shop
- Coffee/tea in lobby
- Elevator
- Smoke-free area
- Safety deposit box
Things to Do
- Romantic proposal packages
- TV lounge
- Garden
- Spa
General
- Banquet
- Ballroom
- Reception hall
- Terrace
Hotel Services
- Multilingual staff
- Wedding service
- Luggage storage
- Concierge
Business Facilities
- Conference center
- Conference rooms
- Computer station
Food and Drinks
- Winery
- Snack bar
Accessibilty
- Accessible parking
- Accessible path of travel
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Hotel Phoenix
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 11:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, mobile payments, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Pets
Pets Not Allowed
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General Information
Popular Facilities | Restaurant, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 11:00 |
Available rooms at Hotel Phoenix | 55 |
Number of floors in Hotel Phoenix | 3 |
Another facilities in Hotel Phoenix | Limited parking, Limo or town car service, Casino shuttle (surcharge), Shopping center shuttle (surcharge), Theme park shuttle (surcharge) |
Frequently asked question in Hotel Phoenix
What are available facilities at Hotel Phoenix?
There are top facilites at Hotel Phoenix such as Restaurant, Parking, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Hotel Phoenix?
Check-in time at Hotel Phoenix is staring from 15:00 - 00:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Hotel Phoenix?
Hotel Phoenix is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Hotel Phoenix have?
Hotel Phoenix has 3 floors.
How many rooms are available at Hotel Phoenix?
Hotel Phoenix has 55 rooms in total.
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More Reviews from Other Guests in Hotel Phoenix
Overall Ratings & Reviews Hotel Phoenix
Other sources (196)
8.0
Very Good
From 196 reviews
Cleanliness
8.4
Room Comfort
8.4
Location
6.4
Service and Facilites
8.6
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Traveler Reviews Hotel Phoenix
Number of reviews per page
20
40
Top reviews
JOHN
Leisure Family
4.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
Property is in desperate need of a renovation. The bathroom appears to be about 50 years old. The room had an overwhelming fragrance that smelled like baby powder that made me think they were trying to cover an unpleasant odor. There were food crumbs beside the bed, so the room clearly hadn't been vacuumed.
The staff we encountered were friendly and that was the only redeeming quality.
Read More
Junaid
2.0
/10
Reviewed 87 week(s) ago
Expedia Group verified review
Do your self a favour.. Find a better hotel.. dont trust these photos. Thanks!
Cold break fast
No wifi signals in rooms
No gym or Spa / all lies on listing
Laura
Leisure with Friends
6.0
/10
Reviewed 200 week(s) ago
Expedia Group verified review
The staff were lovely and the stay was overall good. The property is just a little run down and out dated. If that doesn’t bother you at all then it is a fine stay. We were only staying for the night before catching a flight so it served it’s purpose for us. Close to the airport.
Kelly
with Partner
8.0
/10
Reviewed 209 week(s) ago
Hotels.com verified review
The hotel is located 25 minutes drive from Zagreb city centre and 10 minutes from the airport, in an urban residential area. It appears to have once been a glamorous venue, offering a relaxing spa along with other four star facilities. All of the staff we came across were really friendly and doing a great job in what seemed to be difficult circumstances. Unfortunately, plans to regenerate the local area, which would have really helped this hotel, have been put on hold due to inevitable economic struggles in recent years.
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Roman John
Friends and Family with Friends
8.0
/10
Reviewed 210 week(s) ago
Hotels.com verified review
N/A
Verified traveler
4.0
/10
Reviewed 412 week(s) ago
Expedia Group verified review
The hotel does not have a swimming pool so do not advertise that it has a swimming pool.
The spa was shut because of staff on holiday but that was not mentioned in the hotel facility description
friendly staff
Larry
4.0
/10
Reviewed 413 week(s) ago
Expedia Group verified review
This is the second time we have stayed at the Phoenix. The first was several years ago and renovation was taking place (which was a disappointment at that time). We wanted to give a second chance -- that was a mistake. After a fast and quick check-in, we were gone through the evening to a wedding and returned late - after midnight. After a day of 30C in Zagreb, our air conditioning did not really work -- and then would shut down on its own after 45 minutes. Getting assistance from the desk did not solve anything. I had to turn the air back on 4 times during the night -- it would just keep shutting off. Also, I use a breathing machine every night -- the power outlet next to the bed turns off when you turn the light off! I had to use an extension cord to get power. The Internet is very slow. After complaining about the air conditioning the next morning, the desk person only offered that she would inform the manager. The lights for the night entrance are turned on with a motion sensor with a long delay -- it would be easy to trip on the steps. The timing should be changed.
Upkeep and maintenance need serious attention. The flush button on the toilet needed replaced and was hard to use. The lamp over the desk looked like it could come off the wall. All of the right pieces are there, but it is impossible to assemble a good picture of the puzzle.
There are many nice features -- great artwork in many places, bright dining for breakfast with a good selection.
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Hev
8.0
/10
Reviewed 414 week(s) ago
Expedia Group verified review
Out of town
Lots of parking available
Easy drive into centre
Hotel looking a little tired especially bathroom
Sofia
4.0
/10
Reviewed 423 week(s) ago
Expedia Group verified review
Did not get a friendly reception & fell down twice in Wellness centre due to the fact that we were not
Allowed our sandals & the ones offered to guests were way too small. Needless to say thst Bare feet on wet ceramic tiles is very dangerous, slipped in shower & when exiting slipped again in hallway.
Daniel
with Partner
10.0
/10
Reviewed 433 week(s) ago
Hotels.com verified review
Room was fantastic and large. Hotel also falls under the same catagory. However there are not 2 pools and a hot tub, there are 2 hot tubs. One of which is on its own, the other is half hot tub, half current pool.but it was still relaxing. The ate at the restaurant, there was extremely slow service. We was in there for roughly an hour and 20 minutes, and only had 2 courses, considering we were the only ones in there, it was a little frustrating. There was a vast selection for breakfast, including fresh omelette. Very enjoyable and would recommend
Read More
Verified traveler
4.0
/10
Reviewed 444 week(s) ago
Expedia Group verified review
Was very disappointed with they stay here! Upon check was told our reservation included when checking out they then charged us for this! When questioned she told us that the charge for breakfast had been discounted from €10 to €6 each, why even discount this if there was no reason to in the first place! There is also loads of hidden fees such as insurance and registration and local tax! Local tax I am fine with as we had to do this in one other but the others is ludicrous as I've never come across this before! What should have been €64 ended up €91 would recommend people stay away unless they are happy to pay more then first thought! Would not use this hotel again as obscure the truth!
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Nicole
Family
10.0
/10
Reviewed 463 week(s) ago
Hotels.com verified review
The layout of the room is unusual but looks quirky. The bed was very comfy and the staff were friendly. The train station to Zagreb is a 20 minute easy walk away.
kerri
with Partner
10.0
/10
Reviewed 508 week(s) ago
Hotels.com verified review
We were concerned when we saw how far out of town the hotel was, but when we got there the rooms were first rate and the staff were helpful and friendly (if a bit difficult to track down at times). The gym and spa services looked amazing, though we didn't get to use them. We'd gladly stay there again.
Young Il
Family
10.0
/10
Reviewed 510 week(s) ago
Hotels.com verified review
nice hotel, everything is wonderful. Especially we enjoyed wellness center - spa and massage. However, it locates little bit far from city center, abd we miss coffe pot.
Yao
Family
2.0
/10
Reviewed 514 week(s) ago
Hotels.com verified review
There were ants in our room. The shower was draining very slow, almost clogged when we got there, we call the hotel reception 3 times and still no fix. The room is not clean, carpet smells.
Daniella
8.0
/10
Reviewed 515 week(s) ago
Expedia Group verified review
We really enjoyed our stay. The staff were very welcoming, the room was clean and quiet and the food in the restaurant for dinner was tasty with friendly service. It was also handy for us being 15mins from the airport.
Stan
with Partner
10.0
/10
Reviewed 522 week(s) ago
Hotels.com verified review
Hotel was looking good but we were given a small attic room which was nothing like the photos for the room type that we booked. It was still good but this ruined the otherwise good first impression. The hotel is still being built and it is partially a construction site.
michelle
with Partner
6.0
/10
Reviewed 530 week(s) ago
Hotels.com verified review
A bit out of the way, but that was fine with us. The hotel staff was above and beyond helpful and friendly. But the rooms were a little lacking. The duvet cover was dirty/stained. And the shower drain was very very slow.
But the staff were soooo nice. So that really made an impact. And their breakfast buffet was VERY good. With an omelet bar, which is always awesome :)
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Wayne
Family
10.0
/10
Reviewed 537 week(s) ago
Hotels.com verified review
Great place to stay after a long drive. Great staff. Good breakfast. Very very nice room.
Verified traveler
with Partner
8.0
/10
Reviewed 566 week(s) ago
Expedia Group verified review
Good overall. A little noisy in the evening with people coming and going and having to have keep window open as air conditioning couldn't be set lower.
Number of reviews per page
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40
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