Casa Marina Beach and Reef - All Inclusive

It was a nice area. The one thing I would give a 10 was be the beach was great with beautiful sand, big resort. It was definitely a little outdated the food which just OK overall, the Italian restaurant probably was the best out of all of them. Cellular service was very poor in the area. I would definitely recommend you pay for the Wi-Fi service at least in my experience.

Staff are friendly and helpful and respectful.

Food was good and drinks at pool

We liked the idea of having multiple pools and restaurants to choose from. The view of the beach is very beautiful.

Ha

If I could rate this property a -0 I would. The staff in this resort is extremely rude and unpleasant. Would not recommend. If visiting puerto plata I would highly recommend visiting Senator Resort instead which is 10/10.

La localización es bella su playa también pero nosotros nos dieron la habitación hasta las 5 de la tarde la limpieza no es la mejor los blanquets están muy percudidos el baño tiene moho a la última hora cancelan la cena porque tienen un evento entonces entiendo que nosotros no somos importantes y la bebdidas podrían tener más variedad

Me and my children loved our stay here, other than some minor rude staff at the buffet everything was great. We loved the shows every night, their night club dj & staff were amazing! Food was yummy and so were the drinks! Got an amazing massage with Rosa! She even helped me with my children to ensure I had the greatest experience ever! Would definitely come back but just make sure to tell the buffet staff to be a little nicer!

The room I stayed in was not at all in good condition. It was some what clean but it looks like a room you’d find at a cheap motel. The bed was hard and uncomfortable, the pillows feels more like piles clothes inside a pillow case. The towels? The beddings sets looks like from the homeless on the streets. There was beer in the fridge. Usually those all inclusive hotel in DR always have beers in the fridge. Besides the room I stayed in the hotel have a beautiful buffet restaurant located right at the top on lava rock with amazing view of the ocean. Two infinity pools. The place over all is fantastic. That is why I give it a tree star

Everyone was very friendly and played games with us

first day experience was really bad, we checked in and I upgraded to VIP edition. the bellman who helped us with the luggage showed us the room, but he was kind a rushing though. he straight dropped the luggage and left as soon as i gave him a tip of $5 but later we found that there was another concierge desk for VIP edition and bellman was suppposed to give us a tour. anyway we were being back and forth with getting information. so later that night we made a reservation in Mexican restaurant, same there waiters were rushing and was not very welcoming. food and service were really bad. food in buffet is ok.. lots of options but low quality.. if you don’t care about taste and health then you will be alright but I wouldn’t go again. the staffs in buffet were more friendlier and were welcoming. the continental restaurant by the pool was good for dinner.. waiter and managers were more professional and friendly.. Ricardo at the concierge was very professional and would listen to us. I forgot the name but the one who took our luggage during our check out was very friendly and genuinely caring.. during our stay he would be smiling everytime we see him.. overall I don’t think I will stay here again. my advise will be not to upgrade and eat outside as there are lots of choices near by

Amazing

The shower head from our room came out and caused an injury. The hotel did not do anything besides put the shower head back in place, they didn’t have a first aid kit, which seems crazy to me. All they told me that I can go to the nearest emergency room and that’s it. The wasn’t a supervisor in the hotel when this incident happened.

Great stay good property food options very limited

La limpieza de las habitaciones debe mejorar, los pisos estaban sucios y olia fuerte a humedad. el resto del hotel esta en buenas condiciones.

Great hotel, but it is a little old and it shows. The sheets were old, the towels were old, with holes on them. The toilet and shower were clogged. The air conditioning was a little loud. Some of the problems were solved with a call, but it took them more than 4 hour for some to get fixed. Despite these things we had a good time, the food was good, the atmosphere was nice, most of the shows were entertaining, and beach was great. I would stay here again. With good management this place would be 5 starts again.

Poor entertaining shortage of staff in buffet

This is not puerto plata , it Sosúa which is dirty the People are uneducated and rude. We had two rooms since my mother came with us. The first one smelled so strong of paint and mold and had mold on the curtains it appears they painted over the mold to hide it but you would see through it. Neither rooms had good AC. Our room had mold on the curtains and comforters. Both rooms lacked water pressure. The food options were Mexican , Italian , or buffet in which they all were no good. The want tips for everything even for bringing you water to your room which we didn’t even ask for. The pool needs resurfacing and severe tile work. If you want to go somewhere cheap and just party go here but if you care about health I do not recommend going here. I couldn’t even get milk for my baby. The WiFi is only good outside of your room and it’s not free you have to pay per phone $3.00 / per day.

NEED IMPROVEMENT IN THE BATHROOMS

Receptionist was amazing