RIG Puerto Malecon

Close to the malecon, walking distance to take transportation or to restaurants

Staff well professional and knowledgeable

Todo estuvo bastante bien. Solo la TV no tenía seńal!!!Por lo demás bien!!!!

My second stay at this place. When i arrived i was pleasantly surprised there appeared to be some updates to the hotel. However, the superior room had a fridge rusting badly at the bottom, the sink in the room did not work, and the overall experience was this place is very dated at this point and would benefit from a true facelift. Nice staff, but Im but sure I would do another stay here.

Unique property. Good restaurant. Staff is great

The room was clean. Even though I had to upgrade to a bigger room. Other than that it was great.

la limpieza no llenó mis expectativas, se muestra una foto premium cuando en realidad es la estándar

Very great place to stay fir a couple on night

We had several issues during our stay that made the experience very unpleasant overall. At breakfast, the staff was extremely rude and unhelpful. Silverware and coffee mugs were not available, and when we asked for them, the response we received felt dismissive and almost derogatory — as if helping guests was an inconvenience. The employee’s attitude gave the impression that he simply did not want to be there or assist anyone. The room itself could also use significant updates. The shower door would not close properly, causing water to leak all over the bathroom floor every time we showered. The worst issue happened on our last night. In the middle of the night, water started pouring out of the AC unit and flooded the floor. We went to the front desk for assistance, and the staff attempted to resolve the issue by changing the key card. I did not understand how a key card would fix an AC leaking water, but we trusted that they knew what they were doing. Unfortunately, about an hour later, the AC began leaking again. We asked if we could switch rooms, but were told there were no other rooms available, so we were forced to stay in the room and deal with the flooding for the rest of the night. As a result, we got very little sleep. At checkout, the front desk employee apologized, but no real effort was made to correct the situation or make us feel valued as guests. Sadly, our experience did not leave us feeling that this is a place we would return to or recommend to others.

Breakfast was decent. No complaints.

Was a bad experience for me in tha hotel,was damaged ,breakfast was not good,not clean the rooms the pool was dirty,Room was Dirty,Was a nightmare

Ok location nice pool

Helpful

Blood stains on the sheets, no towels or in the toiletries

Favorite place always friendly and the price is great, pool, bar, restaurant, all inside.

My experience at Rig puerto malecon was beyond my expectations the hotel was clean and a safe environment wich isthe most important for me i to thank cristopher for always helping me in anything that i need it and also Antonia for always making sure my room was clean and in general the whole staff was amazing i will definitely consider this hotel as my number one choice to stay when im back at the Dominican Republic

Nice area, very nice to walk, very safe only thing negative, l found the shower head broken reported and they never change it, but beside of l recommended

The property was located in a historical district.

Very quaint neighbourhood Hotel needs updating and deep cleaning

The hotel stay was okay overall, but there were several major issues that impacted my experience: 1. The shower door did not close properly and had to be lifted and forced shut each time. 2. The Wi-Fi did not work in my room and was only accessible in the lobby. 3. Fresh towels were unavailable if I missed the housekeeping team. 4. My room’s front door stopped locking after the first day, which was a serious safety concern. I had to place a chair against the door as a precaution. 5. While the staff was generally polite and willing to help, service was very slow. For example, when my toilet stopped flushing, it took about 40 minutes before assistance arrived.