Sunscape Coco Punta Cana - All Inclusive

Limited drinks selection. But good for a couple of

Was not too bad overall could be better if they had more food choices.

We weren’t even aware this had a family side or an adult side!They put us on the family side and we were on a group adult birthday trip😢The elevators were broke the whole time, I had 3 broken ribs and had to walk up 3 floors to get to our room our whole entire stay!🤔The buffets food was very nasty, even the drinks from the bars weren’t good! I would never stay here again!

Nos encanto todo el personal muy amables la comida todo muy lindo

Elevator broken. Management kindly gave us ground floor room. Took 3.5 days to fix. Tough on seniors.

It was a nice experience overall. The entertainment staff was the best . The spa was really nice too

Upon arrival you're swept up quickly by the staff depending on family size I'm guessing. As a couple we were escorted to the "Adults Only" section. We were asked to have a seat in the waiting area; and told we would be helped promptly!! This was NOT the case. We patiently waited almost an hour with no one coming to get us; but waiting on people that just walked through the door. There is obviously no protocol in place for check in!! When you're swept away; leaving your luggage behind; they should probably make a list of names in accordance with your arrival and use said list for check in!! Coming from northern America we were not dressed yet for the hot weather and I for one; was getting very uncomfortable sitting around waiting!! Next is the room. How bizarre!! In ALL of our stays we have NEVER had a room where the bathroom is not separated by WALLS!! It was open concept with the bed directly next to the open bathroom!! Absolutely NO privacy. If one got up during the night; all got up. When you turn the not closed in bathroom light on; it lights up the ENTIRE room!! The room had a hot tub that NO hot water ran into. Nor did I see any controls to get the jet action. Housekeeping showed up daily but was very inconsistent to what they did each time. They did leave a wad of my hair on the floor for 3 mornings. I'm hoping it was picked up after we checked out!! The all glass stalls are knowingly hard to clean; but; it should be attempted. Apparently; I've run out of space

Good resort, perfect food,nice location.

The food was nasty, everthing at the resort is an upsale. The resort credits that i was provided were not granted on things stated

Overall property and food was good. Check in was a bit of a challenge.

El hotel estaba muy lleno a capacidad con poco personal de limpieza. R frefrente a mi habitación estaba

We liked the hotel, the only thing we did not like is that when we booked the hotel it said that we did not have to make reservations at the restaurants, however, they changed the policy and when we arrived, there were restaurants that we had to make reservations and all of them were full. There were some that did not require reservations and the food was good, but it was not what we really wanted to eat.

They were very accommodating for my husband's disability . The coffee pot in the room had mold in the water fill up and I didn't realize til the next day and I drank it. We had air conditioning for 4 days of the 14 days that we stayed. All they said was they are working on it, (rm 3144). We were told the whole #3 building was out of air conditioning. We were offered another room but with my husbands disability not able to walk well we couldn't move further away from every thing. The food was always cold at the buffet and not good.They don't keep it warm in any way. My husband got sick from the clams. We were by the outside bar area just sitting and witnessed the staff doesn't wash the bar glasses they just rinse them and reuse them. There is no soap and water at the bar the wash them. When I witnessed that my stomach just churned the thought of that. This was a very bad experience for us. Needless to say we were ready to leave halfway through the vacation. I tried to talk to a manager and I think everyone is a manager there (ha Ha). We had been to Puna Cana before and never experienced such a disaster as this. We will never go back it's not worth the $6400 it cost us. Mary

We have to switch rooms because there were dead bugs right when we walked in and stains on the sheets. The food wasn’t the best.

De forma general el hotel tiene muy buenas condiciones, las piscinas súper limpias y el servicio de playa y piscina excelente pero en los restaurantes el servicio es regular pues en ocasiones, muchas veces, terminábamos de comer y todavía no habían venido a poner ni agua, de las bebidas como jugos y cervezas ni hablar

No hot water and I requested ground floor but got it after 3 days.to much noise and people fighting at night

Staff very rude at all bars and restaurants, shower and toilet didn’t work neither did tv. We left after our first day.

the check -in & check - out were horrible

Really enjoyed our stay. A

My dad and stepmom were coerced into attending a timeshare presentation in exchange for some gift cards. They were staying in the room registered under my sister's name. The gift cards were issued in my stepmoms name. She charged a bottle of wine to the room because she was told she can use the gift cards with no issue. When we went to check out, it became an issue. We couldn't use the gift card credit because it was in my stepmoms name instead of my sister's name even though we were told that it wouldn't be an issue. We faught it tooth and nail and almost missed our flight trying to resolve this. Also, the dominican restaurant called Sunny Side was absolutely horrible. Food was the worst ever. Im Dominican myself and thats not what I expect from a restaurant that supposedly specializes in Dominican cuizine. The maid Carmen was a sweetheart and she did a great job cleaning the room. Chocolate and the other entertainers were absolutely phenomenal and i love them all! Ruth and the other bartenders on the adult side seeiously deserve a raise as they were all amazing. But my favorite was the waitress at kaleidoscope buffet with the flower in her hair who brought me a plate of mangu that she made herself!!!! She definitely deserves the biggest raise! The food is pretty mediocre. The property was ok. Rooms are pretty basic but nobody comes for the rooms. Overall it was a decent trip. I expected better food but oh well.