Panorama Pyramids Inn

This review is a mixed review I will explain reservations via hotels.com went great arrival and check in went great as well . Reception greets you well and treats you nice but as soon as you get there their object is to sale you tours. Their prices are a bit higher than the ones you can find on Viator app which I also recommend . Anyways we had our tours already reserved and did not buy anything from them . We also requested to add dates to our stay at our hotel they said yes it will be ok but came back with a price of 250 a night when we booked it was only 112 and they where not offering the same room which we had a view to the pyramids they wanted to give another room with no view at a higher price. Well we decided to look at hotels .com once more and saw they had the same room and the additional dates available for the same price so we booked it online once more . The following day we went on our tour and when we came back at the lobby we started talking about our day I sent my kids up to the room and wife and I stayed to tell them the we had made the bookings online and not direct to them they asked to make sure we picked the same room because they had the room booked already but we stated tha it was the same room . Ok we will check they said. By the time I got upstairs they had cancelled my reservation and made all other rooms unavailable to book only what they wanted now this booking was made with over 30 hours of difference from the time we told them . Mafia tactic

No airport transfer as advertised. And surprise room, with no window, and only one double bed to share with my twenty year old son. Otherwise, good service and loads for food.

Staff friendly but room are very smelly. And not quite comfortable

Outstanding service and great staffs, awesome views and great food. I will definitely go back

Booked and fully paid for a 1 night stay at this property months for a family of 2 adults and 2 children, 7 and 4 years old. Paid for the top room they have with a pyramid view and 4 double beds, the luxury suite, as we had 3 birthdays out there. As we arrived to the hotel after a morning at the pyramids, sphinx and other bits we were told they had given our booked room to someone else as they had wanted a longer booking than what we had booked for. Offered us a room with a 1 double bed or a room with no windows as a substitute, absolutely no where near what we booked or big enough. All of this after a 6am flight from Hurghada and 2 young children. They were not interested in trying to rectify the situation and just offered to drop us at our follwing days trip to the Grand Museum for free, saving us about £2 insteaf of an Uber. Lost out on the tickets we paid for the follwing day at the museum as we had to fly back the same night. AVOID. THEY DO NOT GUARANTEE YOUR BOOKING AND EVEN ADMITTED THEY DO THIS IF SOMEONE WITH A LONGER BOOKING REQUESTS THE ROOM. They should be ashamed doing this to a family with kids.

Room was terrible and did not match the property photos. Luckily the rooftop restaurant was decent with impeccable view and service! Would not recommend this hotel.

We truly enjoyed our stay at this hotel! The terrace view was breath taking, especially when the sun was setting behind the pyramids! I’m definitely happy we stayed in Giza, and not in Cairo, which is way too busy for me. You are much closer to sights from there. As far as the hotel goes, breakfast was absolutely amazing. The amount of food we got was insane and really yummy. The room was ok. We are a family of 5 so when we got a room with no windows (!) I was a little bummed out but didn’t feel like I could ask for a different room, maybe I could have. The staff was very nice and welcoming! The bathroom (sink and shower) leaked, so there was water all over ….. but we saw an other room that didn’t seem to have that issue, so it might have just been our room. Either way, I think issues like that are somewhat normal there, so no big deal for us. We’d go back again mostly because it was so convenient, calm, the evening view amazing and the staff was all very nice!

Perfect location directly across from pyramids, fantastic service and an amazing breakfast from the best rooftop situation ever! Wow!

Isha(spelling might not be right) and all the other staff are very friendly. Wonderful location and with stunning pyramid views.

Property was at great location, specially at sun set do not miss the roof top pyramid view. Fateh was great and he deserves a shout out for his great service and hospitality. If you are looking for something near pyramids then this is your hotel but if you are looking to stay longer then I wouldn’t as the property needs renovation. Thanks again for making our stay memorable.

We loved our pyramid view it's literally just steps from the pyramid entrance. The staff was excellent and food was amazing. We had issue with our room and they were very kind enough to move us to Shadow pyramids hotel which was also amazing. Mazen and Shahinda and other stuff were great made us feel better welcomed.

I was not sure about staying here due to some bad reviews. It turns out that once you are in, there is no way to go wrong. The location couldn’t be better. Right in front of the sphinx. You are accompanied by the 3 pyramids, 24 hours a day, get to watch The “light and sound” show, almost daily. Of course it comes with the disadvantages when you don’t want it. The food are excellent! The staff are warm, friendly, and extremely helpful especially Mohammad (Tuffy), Ahmad, and Mazen. It is so very uplifting to know that young person like Tuffy who studied medicine in England is here and will continue his education when he earns enough fundings. Clearly, Egypt is going throug tough time, (garbage everywhere) but with these wonderful young people, they will rebuild their country. I thoroughly enjoyed my stay there. very much.

The hotel with the pyramids view and free breakfast

Everyone was excellent

I wanna give a huge shout out to Abdullah at the front desk and Mahmoud both were very great to me and my family. Loved staying here and enjoyed their breakfasts and their hospitality ... great job guys keep up the good work!!

My experience was totally different from the reviews that I saw in multiple traveling platforms. The receptionist was kind and we got the room I booked in Hotels.com. I could see 3 Pyramids and Sphinx directly in the room. The rooftop offered a better view and nearly no blockes in front of my eyes. Before checking in, I worried a lot what if no room available. Some people said in their reviews that they waited for a long while till their rooms got ready, and some were even arranged to another building. Almost all inns near this one were reviewed something like this. I personally would like to stay a bit farther after seeing all of those. My girlfriend prefered a direct, near, and good pyramids view. I had to prepare a backup then. Fortunately, that didn't have to be used. After check out, we received a bunch of postcards and two pieces of decorations of profile from the hotel. What a hospitality! We were also introduced with several traveling activities such as camel riding when checking in. There was no problem though we didn't choose any but staying in the hotel, and no tipping was obviously required there. The cleanness was adequate. Decorations was so so considering the price, but the view and distance is quite good. Then the price was acceptable.

We booked a Luxury Suite room but when we reached the hotel we were told that the particular room was already booked and someone was occupying it already. They gave me a downgraded room without any compensation. When I questioned about how double booking is possible for one room, they said it's a mistake by the website which I definitely don't agree with. If it was overbooked they had all the possibility to cancel it well in advance as I had booked a month ago. Looking at the earlier reviews I just noticed that this hotel has scammed many other guests in the same way. So I strongly suggest you to stay out of this hotel. I'm also making an effort to delist this hotel from Hotels.com.

Good for one night stay if nothing else is available in the area

This hotel ruined my cairo honeymoon. Booked and paid for the luxury suite months in advance. 3 night stay. Arrived after a long day of travel and touring and my room was "unavailable". They made me pay for the transfer from the airport which they previously told me it was covered due to staying 3 nights. 700 EGP Given free dinner as an apology and a guarantee my room would be ready in the morning. Room was so tiny there wasn't even enough room to pass through with a suitcase. Told to pack up all our things and the staff would move them while we were out on our tour. I found the email where they told me they would cover the transfer and got my money back. Dinner took almost 90 min after we ordered. Arrived back exhausted after another day of touring to the same apologies about the room Told it was expedias fault. Not true. Given a room in the hotel next door, still not as nice as what I had booked but slightly bigger. However it was under construction which started early in the morning. Power went out, constant banging etc etc That hotel then told me we had to leave as the room was booked, offered the same closet back at the panorama again. No apologies, nothing. Called expedia, got a refund and moved to yet another hotel. So my honeymoon was spent packing and moving around, arguing with staff that didn't care and not enjoying the view from the balcony that I had booked and planned for. In short, there's a ton of hotels with views, avoid this one

Good place to stay