The Nile Ritz-Carlton, Cairo

Beds v bad

Excellent service as you would expect, spacious rooms and comfortable surroundings. Excellent value for money, furnishings in the room a little dated but beds were comfortable and room was clean.

One of the restaurants was closed due to renovations. Disappointed. Not a lot of restaurants in the area. We used uber, worked great.

On the night of our arrival the hotel was hosting a major wedding that went on until 2am. They put us on the side of the wedding with extremely load music. By 1am we’d had enough but reception wasn’t answer the phone so I had to march down and demand a room change. If they had told me in advance of the wedding I would have changed hotels. No apologies or attempt to recover this poor service. After I wrote an email of complaint they eventually offered me the equipment of 20% the cost of the night in Bonvoy points. I’m rejecting this offer and taking it up with Marriot International.

Staff excellent perhaps better than any hotel I have stayed at worldwide

Location second to none Superb swimming pool Lounge food needs to more authentic and the dishes should be of better quality. Capitalisation on local cuisine will enrich the menu.

Highly recommend

Every little detail was perfect. There's a reason why I'm loyal to the ritz . It's the consistency the excellent service the attention to detail. It truly makes me feel like I am on vacation and it is worth every penny and more. Every staff member of this facility went above and beyond to meet my needs my wants and help in any way shape or form. So thank you for a great experience.

An oasis of calm amidst the frenetic chaos of Cairo! Don't be fooled by the 1960s exterior of this wonderful hotel, the interior is bang up-to-date providing all the amenities one would expect from any modern upmarket 5 star hotel. We loved the classy, chic vibe of the public areas and the staff were all super helpful. Special mention must go to Abdelaal, Hamada an Mohamed in housekeeping that kept our room immaculate, with nothing being too much trouble. Thanks guys! See you again soon?!

Excellent staff from arriving through the front being greeted by the friendly door staff, professional front desk to staff in the restaurants and housekeeping. Breakfast in Culina was spot on with a buffet offering a great variety. The bars have a great range of drinks both alcoholic and non. The rooms are spacious clean, they get serviced twice a day, and are left immaculate by the housekeeping. Location is good with a museum at the back of the hotel. Also a 10 minute walk to downtown shops. I will recommend this hotel to all travellers to Cairo. I would stay there again

من اجمل الاوتيلات بالقاهره والخدمه حلووه مره والمكان نظيف وشررح

Great experience. One thing that was problematic was that cold drinks were not included in the total price. Especially water, water should not have been an extra cost during meals. Fantastic staff!

Yes

Mooi hotel, super vriendelijk personeel zowel in de club lounge als in de andere restaurants. Uitgebreid ontbijt met Egyptische specialiteiten (super lekker). De kamer was elke dag netjes gekuist en elke avond klaargemaakt om te genieten van een goede nachtrust.

Nice property with excellent all around

Everything was perfect. The service, staff and all the amenities. Just beautiful. Can’t wait to visit again.

Excellent

Great hotel!!

The room was terrific and cleaned twice a day. The front desk made my 60th birthday very special with a room upgrade, gifts, flowers, and cake. We added on the buffet which was excellent and filling. We also added the club lounge access which was very satisfying to come back to after a long day in Cairo. The staff could not be any nicer and helpful. We enjoyed our stay and would come back for sure.

Best experience we had. Everyone was very friendly