Crowne Plaza HARROGATE by IHG, an IHG Hotel

We have stayed at this hotel many times over the years when visiting family. On this occasion it was shortly after my wife had an operation. The staff were helpful in providing a room close to the lift and were keen to ensure that everything was okay for us. The only downside was that in booking a second room for our daughter we were charged for 2 breakfasts (no option for a single) by Hotels.com - not the policy of the hotel we were told. In future we would not pre-order breakfast and pay at the hotel.

Check-in was rather "long winded" but the hotel and staff were magnificent!! We also found the breakfasts and evening meals excellent quality and good value. Many thanks!

Really nice hotel in an ideal position for exploring Harrogate. Choice of food available was very good and the staff were very friendly and always willing to help. The only downsides were the scaffolding around the building and that the council decided to re-surface the road last night.

Visited 8 months ago and the exterior scaffolding is still there: not sure what’s supposed to happen but whatever it is it’s slow. Hotel felt a little bit run down this time: stained carpets, relentlessly grey interior and shower pressure was poor (had to move from 11th floor to 8th to get barely adequate water pressure. Staff remain excellent though: on the ball and helpful. Moved us instantly with no fuss. Breakfast was pretty good too (didn’t dine in: loads of good restaurants within walking distance). Good but not great this time IMHO. Rooms need a bit of a refresh.

Excellent service, from great staff. Lovely clean and spacious room for 3 adults, and access to the club lounge was just the icing on the cake - what a lovely idea.

No mention when booking of the hotel being a building site, i would not have booked if i had been told. I complained anout the noise on first day but had no response. Final insult on leaving they tried to charge me twice for parking

Hotel is a building site, windows netted over fans running 24 hrs a day stopping sleep. Place needs urgent refurb, compained to manager and heard nothing

Good location. Nice and clean. Pleasant and helpful staff although Receptionist was unclear whether Kent was in England (Lol). Directions to the hotel car park rather than the Conference Centre is not clear.

Excellent stay! staff lovely . The only criticism is the shower screen so I wet the floor

Overnight stay.

Club room

We've just had a long weekend at the Crowne Plaza Harrogate. We had a deluxe high level room which was spotlessly clean and very comfortable. All staff on reception and in the restaurant were very pleasant and friendly. The breakfast was really nice with a good variety to choose from. The hotel was within 5 mins to the town centre, so very convenient. There was plenty of parking at the hotel and the spaces were of a decent size, so no need to worry about having your car dented by the neighbouring car doors! All in all a lovely weekend and we wouldn't hesitate to stay here again.

Very good

The hotel doesn’t have curb appeal and the bedrooms are basic however the customer service from staff was outstanding from check in, the bar and restaurant staff. We would return as they made the stay very pleasant.

Great location Lovely entrance/bar area Great big bed Very poor tasting coffee/hot chocolate in the room Would be nice to warn people about external work before visiting.

Really modern

Very pleasant stay in heart of Harrogate. Room large and comfy, food enjoyable and staff attentive and polite.

Always great value

Property was clean and very comfortable, Staff were lovely and pleasant and very helpful. I will definitely stay at the Crown Plaza in Harrogate next time.

Great hotel close to town centre