Harbour Heights Hotel

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8.6
/10
Very Good
533 reviews

What Guests Say About Their Stay

John

10.0
/ 10
When we first pulled up the hotel was not much to look at but honestly, what a lovely surprise once inside. The restaurant, the terrace overlooking Poole harbour and the rooms were all very spacious (we had 3 rooms)

CLAIRE

10.0
/ 10
Fabulous room with beautiful sea views, wonderful breakfast and outside area, stunning location

Andrew

10.0
/ 10
Room was very clean and was cleaned during my 2 night stay. Staff were friendly and courteous at all times.
In the Area
See Map
73 Haven Road, Sandbanks, Poole, England, BH13 7LW

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Harbour Heights Hotel is located in area / city Poole. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Harbour Heights Hotel

73 Haven Road, Sandbanks, Poole, England, BH13 7LW
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Discover More About Harbour Heights Hotel

Location


Harbour Heights Hotel is located in area / city Poole.

About Harbour Heights Hotel

From business event to corporate gathering, Harbour Heights Hotel provides complete services and facilities that you and your colleagues need.

Not all hotel allow guests with pets, but Harbour Heights Hotel welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Have fun with various entertaining facilities for you and the whole family at Harbour Heights Hotel, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Harbour Heights Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Harbour Heights Hotel.

All facilities in Harbour Heights Hotel

Functional Hall Harbour Heights Hotel
Functional Hall
Common Space Harbour Heights Hotel
Common Space
Lobby Harbour Heights Hotel
Lobby
Others Harbour Heights Hotel
Others
Restaurant Harbour Heights Hotel
Restaurant

Food and Drinks

  • Buffet breakfast
  • Breakfast
  • Snack bar

General

  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Smoke-free area
  • Coffee/tea in lobby
  • Elevator

Business Facilities

  • Meeting rooms
  • Conference center
  • Conference rooms

Hotel Services

  • Multilingual staff
  • 24-hour Receptionist

Transportation

  • Limited parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Harbour Heights Hotel

Important Note
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 10:30

  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 25
  • Crib (infant bed) fee: GBP 5.0 per night
  • Rollaway bed fee: GBP 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Limited Number Of Pets In Room

Professional property host/manager, Beach nearby, Noise-free rooms not guaranteed, Essential workers only - NO

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 10:30
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Harbour Heights Hotel
38
Number of floors in Harbour Heights Hotel
4
Another facilities in Harbour Heights Hotel
Buffet breakfast, Breakfast, Snack bar, Banquet, Terrace

Frequently asked question in Harbour Heights Hotel

What are available facilities at Harbour Heights Hotel?
There are top facilites at Harbour Heights Hotel such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Harbour Heights Hotel?
The standard check-in time at Harbour Heights Hotel is starting from From 15:00 while the latest check-out time is at Before 10:30
Does Harbour Heights Hotel provide breakfast?
Yes, Harbour Heights Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Harbour Heights Hotel?
Harbour Heights Hotel is a 4.0-star hotel.
How many floors does Harbour Heights Hotel have?
Harbour Heights Hotel has 4 floors.
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More Reviews from Other Guests in Harbour Heights Hotel

8.6
Very Good
From 533 reviews
Cleanliness

9.2

Room Comfort

8.8

Location

9.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
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Traveler Reviews Harbour Heights Hotel

Number of reviews per page
20
40
Top reviews
David
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Arrival was like stepping into an episode of Fawlty Towers. Receptionist fine but he was pretty much only staff member visible
Sarah
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We did enjoy our stay at Harbour Heights, although parts of the hotel feel a little tired and in need of some updating. Unfortunately, some members of staff could also benefit from further customer service training, as at times we felt more like an inconvenience than valued guests. The terrace and the view are absolutely stunning and were definitely the highlight of our stay. However, it was disappointing that guests were not allowed to have meals on the terrace, and there was no waiter service available for drinks from the bar. This felt like a missed opportunity, especially given how spectacular the setting is.
Read More
Joanne
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing views over Poole! We ate dinner at the hotel as we wanted to enjoy the view. Breakfast was busy which is to be expected as I think all room rates include breakfast- they had to pause taking orders for 5/10 mins as the chef had too many orders . It would be a good idea to ask guests to book a time for breakfast in order to avoid a sudden influx at one time. Lots of stuff ran out and staff members seemed stressed. The rooms very very nice with great jet bath. Air con worked well. As it's an old hotel the floor boards above us were a bit noisy and walls were thin. But the king size bed was very comfy. Would definitely return. Dinner was lovely and the waiter was great. It would have been nice to have the option to dine outside but apparently there weren't enough staff. Great location for the beach.
Read More
Lee
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This is an incredible place to stay especially when the sun is shining
Lucy
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

We only stayed for one night, but it was a great hotel. Everything was clean and in a good state of repair. The room was huge and had everything we needed, e.g. coffee machine, iron, TV, etc. Breakfast was pretty good, I liked the combination of ordering your main dish but being able to help yourself to cereal, fruit, pastries, drinks, etc. I had eggs royale and it was good. The only reason I can't give 5 stars is all parts of the hotel other than where we had breakfast are quite dated - nothing is damaged or looking worn out at all, it's just the style of everything. I imagine it looked incredible about 20-30 years ago.
Read More
Kevin
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Had the best meal I've had in a long time, the service was not great i had to go and get my own drink, and then got delayed and overcharged at the bar. When I returned my starter was already there. But the food and the view were amazing. Although the view was great you noticed that the window seal had a crack about 3 foot long and some of the front edge was not painted. So for a room at the price we were paying this should have been sorted. Breakfast was good but disjointed you had to do your own toast and drinks. I did not understand why you would serve just a half a mushroom? and I could have eaten another sausage, but it was very nice.
Read More
John
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Not really 4 star by its standards. If not for the amazing view this hotel could not command the prices that it does. restaurant menu very limited, staff in restaurant do not attend very promptly to tyhe tables. Decor is tired, room OK but bathroom poor.
John
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

When we first pulled up the hotel was not much to look at but honestly, what a lovely surprise once inside. The restaurant, the terrace overlooking Poole harbour and the rooms were all very spacious (we had 3 rooms)
Pamela
icon-
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Downstairs area very inviting,staff pleasent, Bedroom cleanbut sorry to say carpet had stains on it and looked grubby , breakfast was excellent.but overall good.
CLAIRE
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Fabulous room with beautiful sea views, wonderful breakfast and outside area, stunning location
Mohammed
icon-with Partner
with Partner
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Lovely receptionist breakfast was expensive for what was given and the guy taking orders was rude! Room needs upgrading scratches on table musky smell.And what part of my room was nautical themed I will never know!
Henry
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Friendly welcome. Comfortable stay. Lovely breakfast. Thank you.
Bob
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Room was clean, bed comfortable, duvet a little thin. Water jets in bath needed a really good scrub…put me off taking a bath. Particular staff member in restaurant rather brusk. Walking away while we were still giving order….not exactly welcoming or skilled at dealing with guests. Breakfast quality and choice excellent. All other staff excellent. 3 stars to reflect comments above and price point.
Read More
paul
icon-with Partner
with Partner
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Bar staff were excellent loved the Italian style Negroni.
Andrew
icon-Business
Business
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Room was very clean and was cleaned during my 2 night stay. Staff were friendly and courteous at all times.
Charles
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Room was clean bed comfortable and the staff were excellent nothing too much trouble- breakfast plentiful and evening menu great especially the seafood
Peter
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Yes room was spotless and the Staff very friendly
Martin
icon-with Partner
with Partner
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Great staff
Julie
icon-with Partner
with Partner
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Excellent enjoyable especially with our small dog.
Sara
icon-with Partner
with Partner
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Fantastic room. Beautiful view. Exceptionally clean room. Delicious Nespresso coffee maker (sadly not enough pods, but reception kindly responded). Excellent bathroom. Super cosy bed, wished we had same at home!! Lovely member of staff, Thelma (think thats her name?) So welcoming, friendly and delightful! Our very 1st visit to HH, won't be the last!! Thank you for a magical stay!
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Harbour Heights Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 533 reviews
Cleanliness

9.2

Room Comfort

8.8

Location

9.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Harbour Heights Hotel

Number of reviews per page
20
40
Top reviews
David
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Arrival was like stepping into an episode of Fawlty Towers. Receptionist fine but he was pretty much only staff member visible
Sarah
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We did enjoy our stay at Harbour Heights, although parts of the hotel feel a little tired and in need of some updating. Unfortunately, some members of staff could also benefit from further customer service training, as at times we felt more like an inconvenience than valued guests. The terrace and the view are absolutely stunning and were definitely the highlight of our stay. However, it was disappointing that guests were not allowed to have meals on the terrace, and there was no waiter service available for drinks from the bar. This felt like a missed opportunity, especially given how spectacular the setting is.
Read More
Joanne
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Amazing views over Poole! We ate dinner at the hotel as we wanted to enjoy the view. Breakfast was busy which is to be expected as I think all room rates include breakfast- they had to pause taking orders for 5/10 mins as the chef had too many orders . It would be a good idea to ask guests to book a time for breakfast in order to avoid a sudden influx at one time. Lots of stuff ran out and staff members seemed stressed. The rooms very very nice with great jet bath. Air con worked well. As it's an old hotel the floor boards above us were a bit noisy and walls were thin. But the king size bed was very comfy. Would definitely return. Dinner was lovely and the waiter was great. It would have been nice to have the option to dine outside but apparently there weren't enough staff. Great location for the beach.
Read More
Lee
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This is an incredible place to stay especially when the sun is shining
Lucy
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

We only stayed for one night, but it was a great hotel. Everything was clean and in a good state of repair. The room was huge and had everything we needed, e.g. coffee machine, iron, TV, etc. Breakfast was pretty good, I liked the combination of ordering your main dish but being able to help yourself to cereal, fruit, pastries, drinks, etc. I had eggs royale and it was good. The only reason I can't give 5 stars is all parts of the hotel other than where we had breakfast are quite dated - nothing is damaged or looking worn out at all, it's just the style of everything. I imagine it looked incredible about 20-30 years ago.
Read More
Kevin
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Had the best meal I've had in a long time, the service was not great i had to go and get my own drink, and then got delayed and overcharged at the bar. When I returned my starter was already there. But the food and the view were amazing. Although the view was great you noticed that the window seal had a crack about 3 foot long and some of the front edge was not painted. So for a room at the price we were paying this should have been sorted. Breakfast was good but disjointed you had to do your own toast and drinks. I did not understand why you would serve just a half a mushroom? and I could have eaten another sausage, but it was very nice.
Read More
John
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Not really 4 star by its standards. If not for the amazing view this hotel could not command the prices that it does. restaurant menu very limited, staff in restaurant do not attend very promptly to tyhe tables. Decor is tired, room OK but bathroom poor.
John
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

When we first pulled up the hotel was not much to look at but honestly, what a lovely surprise once inside. The restaurant, the terrace overlooking Poole harbour and the rooms were all very spacious (we had 3 rooms)
Pamela
icon-
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Downstairs area very inviting,staff pleasent, Bedroom cleanbut sorry to say carpet had stains on it and looked grubby , breakfast was excellent.but overall good.
CLAIRE
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Fabulous room with beautiful sea views, wonderful breakfast and outside area, stunning location
Mohammed
icon-with Partner
with Partner
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Lovely receptionist breakfast was expensive for what was given and the guy taking orders was rude! Room needs upgrading scratches on table musky smell.And what part of my room was nautical themed I will never know!
Henry
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Friendly welcome. Comfortable stay. Lovely breakfast. Thank you.
Bob
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Room was clean, bed comfortable, duvet a little thin. Water jets in bath needed a really good scrub…put me off taking a bath. Particular staff member in restaurant rather brusk. Walking away while we were still giving order….not exactly welcoming or skilled at dealing with guests. Breakfast quality and choice excellent. All other staff excellent. 3 stars to reflect comments above and price point.
Read More
paul
icon-with Partner
with Partner
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Bar staff were excellent loved the Italian style Negroni.
Andrew
icon-Business
Business
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Room was very clean and was cleaned during my 2 night stay. Staff were friendly and courteous at all times.
Charles
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Room was clean bed comfortable and the staff were excellent nothing too much trouble- breakfast plentiful and evening menu great especially the seafood
Peter
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Yes room was spotless and the Staff very friendly
Martin
icon-with Partner
with Partner
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Great staff
Julie
icon-with Partner
with Partner
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Excellent enjoyable especially with our small dog.
Sara
icon-with Partner
with Partner
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Fantastic room. Beautiful view. Exceptionally clean room. Delicious Nespresso coffee maker (sadly not enough pods, but reception kindly responded). Excellent bathroom. Super cosy bed, wished we had same at home!! Lovely member of staff, Thelma (think thats her name?) So welcoming, friendly and delightful! Our very 1st visit to HH, won't be the last!! Thank you for a magical stay!
Read More
Number of reviews per page
20
40