Hilton London Paddington

Overall, we had a good experience and found the staff courteous and accommodating. That said, there were a few issues that affected our stay. After the first night, we had to change rooms because the electrical fuse box servicing our original room repeatedly shorted out. As a result, we lost power to the television and were unable to charge our iPhones and other devices reliably. Fortunately, once we moved to a different room, the problem disappeared entirely and the remainder of our stay was much smoother. The hotel itself also appears to be in need of some updating. Certain areas felt dated, with worn carpeting, aging furnishings, and décor that could benefit from modernization and a general refresh. While none of this ruined the experience, a facelift would go a long way toward improving the overall atmosphere and bringing the property more in line with current standards and guest expectations.

Lovely choice

Convenient to go to Heathrow

There is an eerie made by reception they double charge for already for reservation. But corrected it once indicated it took few days to get the money refunded to bank account.

It is a wonderful location for recouping after a long trip, shopping, trains and tube are all there… quiet….

We had a good stay.

The breakfast buffet was one of the worst I’ve had in years - reminded me of my college canteen. Not fresh, processed, stale bread, coffee from machines (for which there was a long lineup), albeit, the coffee wasn’t actually bad.

No fridges in rooms as described, and they won’t give you one unless you have a medical reason

It was about time, but congratulations to the team at the Hilton on their refurbished rooms. Very nicely appointed, and far more what the Hilton Paddington should stand for. A great British Establishment, elegant and well kept.

The family terrace room was tired as was the terrace itself. The only bathroom amenities provided, beyond soap etc, was a shower cap. None of the USB charging points in the double socket worked in the room, and we also found the same was true of at least two sockets in the executive lounge. We were also working right housekeeping letting themselves into our room at 8:30 am! However, the staff were all very friendly and helpful, having access to the executive lounge was very useful and hotel itself is beautiful, it just needs some love and attention in areas

Convenient location, clean and well sized room.

For the price and rating of the hotel the rooms were a bit poor and dusty and poor quality coffee etc but such a convenient location

Clean rooms will all amenities but could do with a small fridge. Executive rooms have a comfy bed and desk to work. Very quiet even being on a main road. Lots of breakfast options snd staff were very friendly and helpful. Would have liked room service for breakfast option as had a very tiring night before.

Nice property. Staff was very helpful.

This is an excellent property right next to Paddington Station. Very convenient for Heathrow express. The hotel was very clean. The bed was very comfortable. However, only tea in the room is no coffee, but there is a Starbucks just off the lobby, which was perfect.

I booked a double room and was given a twin. As I was jet lagged, I was too tired to ask for a change. Single beds are not comfortable. The decor and facilities in the room are so dated. There was constant noise from fans outside. The plus was having a bath tub with nice toiletries and the location being so close to Paddington.

Room was not clean at all, sticky stuff on desk and other places. Rooms old and in desperate need of renovation. Staff were lovely, location fantastic for late night arrival at Heathrow. Breakfast very nice.

Great location, great staff, and great breakfast buffet. Room did show some age and shower knobs were a bit of a mystery.

Good room size and location Bathroom needs an upgrade

Awesome location, friendly staff and classic hotel. Breakfast was great