Holiday Inn READING - WEST by IHG, an IHG Hotel

Super friendly, helpful staff

It was fabulous, from the moment wf arrived until we left. The staff were friendly and helpful, an absolute pleasure.

Very convenient, staff very helpful. Thank you.

One of my worst hotel experiences. We had a one night stay booked as we were attending a local music event, and we were meeting with some friends also going to the same event. On arrival our room was not ready so we decided to get a drink. We ordered from the menu, but the girl behind the bar clearly had very little experience of knowledge of bar work and expected us to know which of the wines she showed us was the one we ordered. When our friends ordered a bottle of wine later, she asked which size we wanted, was it medium! All 6 of our group then ordered food at the bar. Four plates arrived after about 50 minutes, but the other 2 didn't. I went to ask to speak to a manager but was told there was not one on, but the two ladies at reception were dealing with things. I explained about our wait for food, now over an hour, and one lady said she would find out what was happening. By the time I was back at the table the final plates arrived, but I never saw the lady from reception again, no offer of apology etc. Three of the dishes ordered were a rice bowl, but none had any rice, and the third looked completely different to the other two. The outdoor seating area resembled a prison exercise yard and the hotel is in very poor condition. One pane of glass in our bedroom window had been replaced with a sheet of plastic screwed in to the frame. Overall a very poor experience, and not a cheap place either. It needs a major overhaul and staff training. The only good part was breakfast!!

Staff were all very friendly and helpful. Gentleman on reception went out of his way to come over and ask us if our room was ok and we were happy with everything, Property looks bit tired from outside but very nice inside and everywhere very clean.

Check in was a poor, arrived at 13.50 for a 14.00 check was advised room not ready. As check in was 15.00 The information from hotels.com was incorrect and the hotel were aware of the problem with hotels.com. the staff were first class, could not of been better probably the best holiday inn i have stayed in

Check in time changed on arrival. Paperwork & website said 2pm, receptionist said 3pm & never guaranteed anywhere. Slow service at lunch, 40 min wait for pancakes & pork sausage in a bun despite no other customers. No charge point or socket on one side of the bed. Bottom sheet on bed too small, didn't fit, not fitted, so moved with you when you turned over. Duvet not wide enough, only covered 3/4 of bed. Shower area in a poor state (see photos), broken & cracked pieces & slide rail adjuster not working and large gap behind extractor fan, not fitted properly.

Nice hotel in general with a bar and food available until 21:30 we added breakfast which was good value and plenty of choice. Only issue was the limited or zero connectivity either via wifi or mobile service. If you don't have a car you are reliant on the local taxi service which is a minimum of 20 min wait & most taxi journey are £25

Great staff and amazing breakfast in bed!

Really comfortable, very welcoming staff, will stay again

Hotel good

Perfect overnight pitstop. Clean, comfy, quiet, lovely staff, cracking bathroom… Very good.

This is our second time staying at this hotel. The first time was amazing but we can see that was purely down to Keith being on reception last time and helping us. Checking in was fine but it was the constant acknowledgement from who I can only assume was the supervisor/ manager which was off putting for us. Some guests may like that interaction every time they walk past reception but we don’t. We don’t want to feel as though someone is watching everything we do, bringing bags in, getting food etc. we like to be left alone after checking in especially after a long journey on the road. What was most disappointing however was the housekeeping. Last time we stayed we changed our own towels which was fine, we didn’t need our entire room cleaned so i had no problem getting my own towels from the trolley. There was no cleaners around at all last time we stayed but as it was our first time, I didn’t think anything of it. This most recent stay however was not good. The trolley with the clean towels wasn’t restocked all day. I had to keep walking around trying to find someone and saw guests waiting at reception around 4pm with bath towels in their hands clearly experiencing the same issue. Really bad housekeeping for this hotel.

Very welcoming staff and a nice clean hotel.

First impression was how big the car park was and how clean and welcoming the entrance looked, main reception staff were very welcoming and helpful,breakfast was really good ,so much to choose from. The room was comfortable, clean and very quiet.

Very good welcome from reception, clean friendly hotel. Excellent breakfast and feee parking. Very good indeed.

Nicest Holiday Inn I’ve ever stayed at

Comfortable beds. Peaceful. Lovely bathroom. Great breakfast. Helpful staff.

The staff is extremely pleasant and friendly, especially at check-in. The food is excellent. However, the property needs a little love. The shower is very unsafe with no handrails.

Cleanliness in public areas, most specifically corridor doors nead a good clean