What do past guests say about Lock & Key Hotel?

Lock & Key Hotel is well-known for its Service and Facilites, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Lock & Key Hotel

Name: Lock & Key Hotel
Address: 15-17 Duke Street, Liverpool, England, L1 5AP, 15-17 Duke Street, L1 5AP, England
Rating: 9

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9.0

/10

Exceptional

301 reviews

What Guests Say About Their Stay

Stephen

10.0

/ 10

The hotel is in a great location, everything you'd need around you. Great option for a short break in Liverpool. Room was lovely and warm slept soundly in the bed. WiFi was patchy at best, though we weren't in the room that long to use it to sky great extent. Extra mention for the staff. Meg, who checked us in, Pat, security man and the lovely cleaner that saw us in the morning were all fantastic and a credit to the hotel.

Andrew

10.0

/ 10

A goo location but maybe noisy at the weekend due to proximity of night life.

Susie

10.0

/ 10

Absolutely fantastic hotel. Staff were so friendly, the room was beautiful, location was perfect. Can’t recommend enough.

In the Area

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15-17 Duke Street, Liverpool, England, L1 5AP

Main Facilities

Restaurant

WiFi

Lock & Key Hotel is located in area / city Liverpool.

What's around Lock & Key Hotel

15-17 Duke Street, Liverpool, England, L1 5AP

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Discover More About Lock & Key Hotel

General
Near Royal Albert Dock

Location
With a stay at Lock & Key Hotel, you'll be centrally located in Liverpool, steps from Liverpool ONE and 9 minutes by foot from Royal Albert Dock. This hotel is 0.5 mi (0.7 km) from Cavern Club and 0.6 mi (0.9 km) from The Beatles Story Museum.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Liverpool ONE - 0.1 km / 0.1 mi
Concert Square - 0.3 km / 0.2 mi
Jeffs of Bold Street - 0.5 km / 0.3 mi
Merseyside Maritime Museum - 0.7 km / 0.4 mi
Cavern Club - 0.7 km / 0.5 mi
Chinatown - 0.7 km / 0.5 mi
Royal Albert Dock - 0.8 km / 0.5 mi
Liverpool John Moores University, Mount Pleasant Campus - 0.8 km / 0.5 mi
St. George's Hall - 0.8 km / 0.5 mi
The Beatles Story Museum - 0.9 km / 0.6 mi
Hope Street - 0.9 km / 0.6 mi
Liverpool Town Hall - 0.9 km / 0.6 mi
Wheel of Liverpool - 1 km / 0.6 mi
M&S Bank Arena - 1 km / 0.6 mi
Liverpool Cathedral - 1 km / 0.6 mi

The nearest airports are:
John Lennon Airport (LPL) - 12.9 km / 8 mi
Chester (CEG-Hawarden) - 58.2 km / 36.1 mi
Manchester Airport (MAN) - 58.2 km / 36.2 mi

Facilities
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.

Business Facilities
Featured amenities include luggage storage and a safe deposit box at the front desk.

Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available for a fee.

Rooms
Stay in one of 14 guestrooms featuring Smart televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

All facilities in Lock & Key Hotel

Bar, Cafe and Lounge

Lobby

Exterior

Others

Restaurant

Food and Drinks

Breakfast

Connectivity

Free WiFi

General

Parking

Public Facilities

Smoke-free area
Safety deposit box
Coffee shop

Hotel Services

Luggage storage
Concierge

Accommodation Policy & General Information in Lock & Key Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:

15:00 - 23:00

Check-out:

Before 11:00

Fee for cooked-to-order breakfast: approximately GBP 10 for adults and GBP 10 for children
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Professional property host/manager, LGBTQIA+ friendly, No rollaway/extra beds available, Essential workers only - NO, Guest will receive an email before arrival 24 hours, Guests will receive an email with special check-in instructions, No elevators

General Information

Popular Facilities	Restaurant, WiFi
Check-In / Check-Out Time	From 15:00 - 23:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Lock & Key Hotel	14
Another facilities in Lock & Key Hotel	Breakfast, Free WiFi, Parking, Smoke-free area, Safety deposit box

Frequently asked question in Lock & Key Hotel

What are available facilities at Lock & Key Hotel?

There are top facilites at Lock & Key Hotel such as Restaurant, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Lock & Key Hotel?

The standard check-in time at Lock & Key Hotel is starting from 15:00 - 23:00 while the latest check-out time is at Before 11:00

Does Lock & Key Hotel provide breakfast?

Yes, Lock & Key Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Lock & Key Hotel?

Lock & Key Hotel is a 4.0-star hotel.

How many rooms are available at Lock & Key Hotel?

Lock & Key Hotel has 14 rooms in total.

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More Reviews from Other Guests in Lock & Key Hotel

Overall Ratings & Reviews Lock & Key Hotel

Other sources (301)

9.0

Exceptional

From 301 reviews

Cleanliness

9.2

Room Comfort

8.8

Service and Facilites

9.6

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Traveler Reviews Lock & Key Hotel

Number of reviews per page

Top reviews

Dionne

Business

10.0

/10

Reviewed 53 week(s) ago

Hotels.com verified review

Staff very helpful

S L

with Partner

6.0

/10

Reviewed 68 week(s) ago

Hotels.com verified review

Fantastic location, easy access to transport, restaurants and shopping. The staff are really lovely and helpful and friendly (like everyone we met in Liverpool!) it’s a great big old house and full of character, and we booked a ‘spacious room’ which was indeed spacious and comfortable, with a huge bed (very comfy). Although on top floor (stairs, no lift), there was nothing in the way of view - just brick walls - and the decor (dark grey paint/black wallpaper with colour floral pattern and mostly black carpet) made the room feel somewhat dark. Skylight in bathroom helped. Shower fabulous. Very tired looking grout/sealant in shower area (grimy and mouldy), and generally furniture tired, chipped, a bit on the shabby side. A lot of scuffed paintwork etc. no fridge in room but reception happy to let us use theirs. We had a great stay overall, just suggest a bit of a refresh.

Sindy

10.0

/10

Reviewed 69 week(s) ago

Hotels.com verified review

Quirky place.

Richard

with Partner

10.0

/10

Reviewed 70 week(s) ago

Hotels.com verified review

Great location and a lovely big room and comfortable bed.

Thushara

Business

4.0

/10

Reviewed 71 week(s) ago

Hotels.com verified review

Underwhelming- tv broken, shower left bathroom floor extremely wet. No plug point where kettle was. Wobbly table!

Nigel

with Partner

8.0

/10

Reviewed 74 week(s) ago

Hotels.com verified review

We stayed two nights in a very spacious room at this small hotel. It is in an ideal location being very close to Liverpool1 and Albert dock area. Also only a short walk to the two cathedrals. The staff were friendly and helpful and a broken shower was fixed quickly but the faulty tv proved more difficult. There is no dining room but a small Italian restaurant is attached, which had a basic breakfast menu. Not a good place if you have mobility issues as there are a few steep steps to the entrance and no lift inside. Would stay again.

Caroline

Leisure with Partner

4.0

/10

Reviewed 78 week(s) ago

Expedia Group verified review

What to say ! We payed over the odds as it was Grand National weekend but I still expected more, the hotel, is in a great location, the staff were really helpful and Friendly but that's the only positives The bed sheets were stained, the hairdryer is useless, make sure you take your own, no glasses in the room for a drink of water, the room was very warm but the fan outside the window meant we had to keep in shut, no AC. We had no house keeping, we were brought fresh towels and cups when I asked. The remote for the TV was broken. No working fans in the bathroom

Sarah

with Partner

2.0

/10

Reviewed 78 week(s) ago

Hotels.com verified review

Staff lovely. Cold room. No natural light. Tiny sink. Nowhere to put our clothes other than hanging up. One chair. Didn’t look anything like photos. Not Worthing to have been listed on Sunday times as a good place to stay. Breakfast confusing, not given appropriate information.

Karl

Leisure with Partner

10.0

/10

Reviewed 79 week(s) ago

Expedia Group verified review

Quirky little room. Perfect location.

Stephen

Leisure with Partner

10.0

/10

Reviewed 81 week(s) ago

Expedia Group verified review

Andrew

Business

10.0

/10

Reviewed 81 week(s) ago

Hotels.com verified review

A goo location but maybe noisy at the weekend due to proximity of night life.

Gary

4.0

/10

Reviewed 82 week(s) ago

Hotels.com verified review

Very disappointing stay. Kept up due to noise all night; left at 5am. Shower was unusable as the temperature control was broken. Bed very uncomfortable. Emailed the hotel several times asking to discuss but never got a reply so I am afraid I am left with no choice but to post this review. Staff were very friendly to be fair.

Mary

with Partner

8.0

/10

Reviewed 83 week(s) ago

Expedia Group verified review

Very welcoming staff. Room very clean and fresh but felt a little tired. Would not hesitate to recommend for a wee short break. Central so very handy for our Liverpool visit.

Verified traveler

6.0

/10

Reviewed 83 week(s) ago

Hotels.com verified review

The photos of the hotel are outdated. Kitchen/bar not open. All the windows were dirty. Lots of dust on the window frames. Room quite spartan. Hardly any decor (1 picture on the wall). Stayed on top floor. Boxed in by other buildings hence no view. The positives: staff are very kind & helpful. Their service is excellent

Susie

Leisure with Partner

10.0

/10

Reviewed 85 week(s) ago

Expedia Group verified review

Absolutely fantastic hotel. Staff were so friendly, the room was beautiful, location was perfect. Can’t recommend enough.

Marcus

Leisure with Partner

10.0

/10

Reviewed 85 week(s) ago

Expedia Group verified review

The property was lovely, the lady on reception was nice and welcoming when we arrived. The room was modern and easy to relax in, we just couldn't get the heating on but the lady on reception was amazing again and provided a portable heater. The beds are very comfortable and overall we had a great stay :)

Verified traveler

with Partner

8.0

/10

Reviewed 87 week(s) ago

Hotels.com verified review

Cosy hotel in excellent location for central Liverpool. The staff were really helpful and welcoming, the room was comfortable but the shower wasn't very powerful and tended to leak out of the shower base which could get annoying if staying longer than a couple of days.

Edward

4.0

/10

Reviewed 89 week(s) ago

Expedia Group verified review

The hotel had no food or breakfast options. There were no shampp or shower gel and the shower leaked all.over the floor and into the carpet. Was a mouldy smell all night..

JENNIFER

Business

8.0

/10

Reviewed 90 week(s) ago

Hotels.com verified review

This place is good for a pitstop / one night or so. Check in staff were lovely, hotel & room were nice and warm in the winter. As a solo female traveller, the hotel also felt very safe. My room was good for the price, but a couple of added details could have made it great. A bedside lamp so that there was more option than just the ceiling light would be great, and looking at the shower drainage system which is slow - the shower is more of a wet room and the floor could flood easily.

Daniel

Leisure with Partner

6.0

/10

Reviewed 91 week(s) ago

Expedia Group verified review

Great location, friendly staff. Rooms cleanliness not up to standard of price / what’s advertised / pictures. Daily room cleaning was also cursory. Lots of the furniture looked heavily used. Wasn’t a dealbreaker but given the price and advertising as bespoke/boutique, did not meet expectations.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.