록 & 키 호텔

Staff very helpful

Fantastic location, easy access to transport, restaurants and shopping. The staff are really lovely and helpful and friendly (like everyone we met in Liverpool!) it’s a great big old house and full of character, and we booked a ‘spacious room’ which was indeed spacious and comfortable, with a huge bed (very comfy). Although on top floor (stairs, no lift), there was nothing in the way of view - just brick walls - and the decor (dark grey paint/black wallpaper with colour floral pattern and mostly black carpet) made the room feel somewhat dark. Skylight in bathroom helped. Shower fabulous. Very tired looking grout/sealant in shower area (grimy and mouldy), and generally furniture tired, chipped, a bit on the shabby side. A lot of scuffed paintwork etc. no fridge in room but reception happy to let us use theirs. We had a great stay overall, just suggest a bit of a refresh.

Ich war geschäftlich 2 Tage in Liverpool und hatte mir das Hotel anhand der veröffentlichten Bilder ausgesucht. Ich erhielt ein Zimmer im EG, was sich später herausstellte, die schlechtere Zuteilung ist als in den oberen Stöcken. Das Zimmer ist echt ein Bunker. Es hatte ein super kleines und ein normales Fenster das aber direkt an eine Hausmauer rausschaute. Der Ventilator im Bad war mehr Dekoration als nützlich und der Abfluss stank sehr. Die Dusche war eben gebaut und überschwemmte das halbe Badezimmer weil keine Barriere gebaut war. Der Stromverteiler war nicht der stärkste, den den Wasserkocher durfte man nicht brauchen. Der haute gleich die ganze Sicherung raus und man hatte gar keine Strom mehr. Was sehr gut ist, ist das Frühstück nebenan im Restaurant. Auch das Personal ist sehr freundlich, aber ich würde das Hotel niemandem empfehlen. Tut mir leid.

Central location, comfortable beds, and wonderful staff who always greet you with a smile.

Quirky place.

Great location and a lovely big room and comfortable bed.

Underwhelming- tv broken, shower left bathroom floor extremely wet. No plug point where kettle was. Wobbly table!

We stayed two nights in a very spacious room at this small hotel. It is in an ideal location being very close to Liverpool1 and Albert dock area. Also only a short walk to the two cathedrals. The staff were friendly and helpful and a broken shower was fixed quickly but the faulty tv proved more difficult. There is no dining room but a small Italian restaurant is attached, which had a basic breakfast menu. Not a good place if you have mobility issues as there are a few steep steps to the entrance and no lift inside. Would stay again.

What to say ! We payed over the odds as it was Grand National weekend but I still expected more, the hotel, is in a great location, the staff were really helpful and Friendly but that's the only positives The bed sheets were stained, the hairdryer is useless, make sure you take your own, no glasses in the room for a drink of water, the room was very warm but the fan outside the window meant we had to keep in shut, no AC. We had no house keeping, we were brought fresh towels and cups when I asked. The remote for the TV was broken. No working fans in the bathroom

Staff lovely. Cold room. No natural light. Tiny sink. Nowhere to put our clothes other than hanging up. One chair. Didn’t look anything like photos. Not Worthing to have been listed on Sunday times as a good place to stay. Breakfast confusing, not given appropriate information.

Quirky little room. Perfect location.

The hotel is in a great location, everything you'd need around you. Great option for a short break in Liverpool. Room was lovely and warm slept soundly in the bed. WiFi was patchy at best, though we weren't in the room that long to use it to sky great extent. Extra mention for the staff. Meg, who checked us in, Pat, security man and the lovely cleaner that saw us in the morning were all fantastic and a credit to the hotel.

A goo location but maybe noisy at the weekend due to proximity of night life.

Very disappointing stay. Kept up due to noise all night; left at 5am. Shower was unusable as the temperature control was broken. Bed very uncomfortable. Emailed the hotel several times asking to discuss but never got a reply so I am afraid I am left with no choice but to post this review. Staff were very friendly to be fair.

Very welcoming staff. Room very clean and fresh but felt a little tired. Would not hesitate to recommend for a wee short break. Central so very handy for our Liverpool visit.

The photos of the hotel are outdated. Kitchen/bar not open. All the windows were dirty. Lots of dust on the window frames. Room quite spartan. Hardly any decor (1 picture on the wall). Stayed on top floor. Boxed in by other buildings hence no view. The positives: staff are very kind & helpful. Their service is excellent

Absolutely fantastic hotel. Staff were so friendly, the room was beautiful, location was perfect. Can’t recommend enough.

The property was lovely, the lady on reception was nice and welcoming when we arrived. The room was modern and easy to relax in, we just couldn't get the heating on but the lady on reception was amazing again and provided a portable heater. The beds are very comfortable and overall we had a great stay :)

Cosy hotel in excellent location for central Liverpool. The staff were really helpful and welcoming, the room was comfortable but the shower wasn't very powerful and tended to leak out of the shower base which could get annoying if staying longer than a couple of days.

The hotel had no food or breakfast options. There were no shampp or shower gel and the shower leaked all.over the floor and into the carpet. Was a mouldy smell all night..