Lyall Apartment Hotel

Very nice stay. Very clean layout, really good comfortable beds, good sleep, quiet.10/10

Molly and Grace were very helpful. The kitchenette was fully equipped with everything we needed. It was a great place to stay near public transport aswell as a place to park our car. If I could provide any feedback it would be, the TV could have been bigger and there could have been face washers in the bathroom.

Overall, perfectly adequate and well priced. Decor a little dated, but room had everything we needed (just about). Main feedback is you need to change your mattresses as they are lumpy and not super comfy. We cooked in the room and there were a few things missing : Oven glove Scissors Larger cooking pan/wok as there were 5 of us. Apart from that, cannot fault the owners and would stay again (if mattresses are changed). One thing to note - it is a little too far out for central London (30-40mins on overground and then under ground). Personally, will consider paying a bit more and staying closer to underground next time. Thank you.

very friendly and helpful people…

All 6 night we had a good experience besides couples of things: There wasn't enough shampoo and soap for the 6 nights stay; Room was very dusty and no cleaning/vacuum were done with our stay for 6 nights, as well area upfront of the main entrance had debris all around; If these things can be corrected, then ratings can be raised up.

It was freezing cold outside and I was checked into a freezing cold room with no heating working. Reception was not available I slept in freezing cold

Pleasant stay as advertised

Great apartment, highly recommend and will definitely stay again!

Very clean room and very nice staff/owners! Definitely recommended!

I liked that it was close to the train station and right next to a market that was open for late night snacks.

I like the location .very quiet and clean area.very close to the train station

I loved our stay and the location was great. Not to far from Hither Green station, that took you right down in the heart of London (maybe a 10-15min ride). Rooms were spaces for London and we had a fully functional kitchen. Staff was very friendly and helpful.

The gentleman who helped us check in was excellent 1) he waited for us past 6:00pm, 2) he gave us tips about things to do in the area, and 3) he drove us to Greenwich Observatory (he refused to accept a gratuity). One woman at the hotel was unkind to us 1) she yelled at us for leaving a fan on for two hours, 2) we went to another hotel for one night (no AC at the Lyall), so they changed the door access code without telling us; when we called, she said she had tried to contact us for days, and 3) they picked up a towel from the floor and two from bathroom hooks and put them outside to dry (no replacement and no way to know which had been on the floor).

They think they have WiFi, but they didn’t

Friendly owners, easy walk to steps for train to London, clean, safe.

Superior friendly staff, very helpful. The family room fit my family of 5 just perfect, the walk to Hither Green Rail becomes automatic and you dont even notice after a few days. The store next door is handy.

A spacious and clean room combined with an outstanding level of customer service on offer here. Bins were emptied daily. Couldn’t fault it for what we required.

We stayed here for 6 nights. Apartment was clean, beds were comfortable, and the owners were very friendly and helpful. Train station is just a short walk and there are 2 grocery stores within walking distance (one next door). I liked having a kitchen so we could store snacks and make our own breakfasts in the morning. My only wish would be to have a dryer along with the wash machine. Otherwise, I would highly recommend staying here if you are visiting London.

We needed a place to stay whilst work done was on our nearby home. This place was ideal for the family.

Room key did not work and was stuck in the lobby for almost 5 hours, with 2 children. No one is at the front desk after 6:00 pm. Even called emergency phone numbers over 25 times in a 5 hour time frame and no one answered any of the calls. They finally showed up after 1:00 am, with my children sleeping in the lobby to let us in the room. The next day, actually said their phone "by accident was put on Airplane mode". Not sure how all THREE different phone numbers were put on "Airplane Mode". Did not offer us a discount or anything. I would never stay at this establishment again. Never stay anywhere there is not someone at the front desk at all times. Lesson learned.