Normanton Park Hotel, Sure Hotel Collection by Best Western

Brilliant staff great location

Paper thin walls really impacted on the stay. I woke my wife to stop her snoring only to discover it was the person next door I was hearing. Hotel in beautiful setting. Breakfast was really nice and staff are very polite and friendly.

Just there for one night - all good

What a smashing place so close to the water with stunning views. Staff were ever so helpful.

This is a beautiful building on a beautiful setting, worst thing is that best western have their hands on it. Rooms as dated, dirty, items broken, blood and stains on bedding, far too hot, broken noisy fan trying to combat it. The staff are ok but clearly don’t want to be there and this location should have a spa retreat welcome. No staff around after 10pm and couldn’t find anyone at 8am to complain to. Food is decidedly average - again, in this area it should be local food all the way. This was like eating in a below average pub. The dining rooms, like the rooms, are from another era. Whilst clean, it’s horrifically white, always set up for brekfast “nothing says enjoy your dinner” whilst they’re putting the cornflakes out. Bar area doesn’t have enough seating, and why do i need to go to the bar? You can see my glass is empty. Overall you could solve most of this with 4 weeks of maintenance, cleaning and staff training. In reality it’s very sad that this place isn’t run as a boutique / spa hotel. The usual best western experience - awful.

Access straight into Rutland Water- very pretty, quiet and peaceful, lovely staff and nice room. Maybe a little tired in some places but in no way detracts from your stay - can’t wait to book again…and dogs are also allowed in some rooms - bonus!!

Great stay for our anniversary

comfortable enough room, friendly service at reception dated room need of a refresh. nice location

A warm welcome at reception. On a very hot day it was wonderful to step into my room and find a fan on. All staff were friendly and helpful. My room was spotless and had everything I needed. The large bed was very comfortable. I had dinner and breakfast, both were very tasty. The dinner menu had an excellent selection of food. Free parking close to my room was very welcome. I will definitely visit again. Thank you for your excellent service and hospitality.

Disappointed that it is impossible to be sure that you can have a dog friendly room at the time of booking, to be sure of getting a room you have to book, then check if a dog friendly room is available. In our case it wasn’t so I had to cancel and book elsewhere, and got ripped off for £160 cancellation fee. Not happy about this, Expedia need to sort this out - no point being an online booking business if you have to contact the hotel directly

The property might be rated three star but the staff are rated five star in our mind. They were polite, attentive, efficient and engaging when spoken to. The hotel and the whole of Rutland we found to be really helpful and polite. It`s the way Norfolk used to be but is sadly lacking in a lot of establishments these days. Nice to see that hospitality is still alive and well in Rutland and surrounding areas, The hotel is looking a little tired but didn`t spoil our stay any way, shape or form. Lot`s of rabbit holes around the garden area so be careful if walking off of the paths. We took our dog Oakley with us but unfortunately he had to stay on the lead around Rutland water as it is all about wildlife and the area being eco-friendly. There is an area of about an acre over at Sykes Lane where they can be let off the lead. Oakley, only eight months old was fascinated by the rabbits, birds, sheep and various other animals roaming outside the back of the hotel. He also had a fantastic holiday and was allowed inside parts of the hotel. Thanks to all the staff for a very relaxed visit.

Lovely setting, recommended

Disgusting unclean, unfriendly and in desperate need of renovation and new front of house staff

The Normanton Park hotel was excellent. The experience with Expedia and our original hotel booking was terrible. We booked several weeks in advance and had a confirmed booking by Expedia at the other hotel, the booking was cancelled at short notice by a phone call from the hotel. It took me 3 hours on the phone to get Expedia to find us another hotel in the area. The original hotel was no help at all, Expedia suggested we call the hotel direct and rebook at a higher cost. Expedia & the other hotel terrible. Normanton Park hotel excellent.

The staff were some of the best I've experienced, from the front desk to the restaurant. All went out of their way to be helpful and make my visit special. The hotel location, right off the walkway around Rutland Water was wonderful. Great views and easy access to the nearby marina and basic cafe. And the restaurant was in an orangery facing the water...beautiful. The on-site restaurant offerings were spot on. The breakfast service was your basic English breakfast but well done, high quality, and attentive service. Dinner was perfectly done...only 4 or 5 appetizer and 4 or 5 main course offerings. But these were high quality, properly cooked dishes and, from what I had, all fresh ingredients. Excellent dining experience. The only reason I didn't give a score of 10 across the board was the following... In booking through an app, I think I got one of the last rooms at a great rate. But the hallway leading to the room and the room and bathrooms themselves small, not much room for my bags and no real desk room. All of that is a little tricky for a 6'4" tall person. Still, I would definitely return to enjoy what overall was a great experience.

Waited 15 minutes for someone to appear at Reception. We and another guest hunted around for staff. No apology when a man eventually found time to check us in.

After we upgraded our room, we were much happier and it had a view of the lake. The initial room was supposedly with a courtyard view but there wasn’t one and it was so cramped. We had a lovely stay. The meals were good and the staff very helpful and pleasant

Lovely location

Quite a find. Lovely location with old style service

Paid extra for the better room. No cold water through the shower so water was scalding. Used bath instead using kettle to take cold water from sink to cool water do. Spa feature if the bath did not work. Could hear the plumbing from room above us and when they were walking around it was loud. Breakfast was warm to cold. Was disappointed because it is in a beautiful setting and close enough that we would have visited again.