Park Plaza London Waterloo

N/A

Good hotel and a good location

Fantastic stay! Hotel and room beautiful and very clean. All staff were so helpful and nice and made our stay so pleasant. Would highly recommend booking this hotel. Location is great with lots of shops, bars and restaurants around too.

We had arrived at 8am after a 10 hour flight and staff were unwilling to offer an early check in. A complimentary room to shower. Was very unaccomadating

Very clean and smart hotel. We arrived slightly early but enjoyed a drink at their great bar before check-in. We especially appreciated our room on a higher floor with a beautiful view. Both the room and the overall hotel were very modern, featuring a remote on each sideboard to control the AC, lighting, and amazing blackout blinds for a restful night's sleep. The only issue was the lack of bedside sockets; we could only charge our phones at the desk away from the bed in our room. We also tried out the pool, which was really clean and especially nice after the 'no children after 8 PM' rule took effect. Overall, a very nice stay with great transport links.

It was a fab hotel, the staff were ok with us but we did see other guests having a better experience so it may just have been very busy when we were trying to get served. It was clean and well maintained.. I would go back

London highlights all walkable, great hotel in a great central location.

Hotel no was nice just needed some TLC

Paid for a king room given a twin disability room. The wait on reception was excessive. Normally a much better service here.

Room was ridiculously hot, went to reception twice about it and they sent an engineer out. We couldn’t really tell a difference. Reception did offer for us to move rooms after 2 nights, but the inconvenience of packing and moving with 2 kids felt too overwhelming. I also wasn’t sure if the other rooms would’ve been better? Little things obviously missed in the room such as tissues in the tissue box, sanitary bag dispenser was also empty. The mini fridge was also keeping things barely cool. The pool booking meant we couldn’t go swimming on the first night as it had already been booked before we checked in. Otherwise, the location was great and the view from the room amazing. Breakfast was OK, some foods only warm and had to pay extra for omelettes.

Great stay within ten minutes walk to London Eye snd Westminster. Check in was tedious but the concierge staff made up for this. Travelled with my child and felt very safe at this hotel. The hotel is within two minutes walk to Lambeth tube station so easy access to all parts of London

Le lit était inconfortable pour les enfants et la piscine inaccessible

Delays in check in process No response to any requests before and during the stay You are on your own The location is great Clean Good breakfast items (addional cost)

All fab apart from a few opened/ half used items left in the mini fridge from the people who had stayed before us. Central location perfect for one night for a group of girls. Room very big and beds very comfy

Amazing location minutes away from The big ben and London eye. Excellent location and good breakfast. I had the best time with my kids. The pool was very nice as well. 10/10

Good value London hotel

My favorite hotel in London… until it wasn’t. This used to be my go-to hotel in London, but over several stays I’ve noticed a steady decline in service. The positives: spacious, comfortable, spotless rooms and consistently excellent housekeeping. Unfortunately, my last stay changed my opinion. At check-in, I specifically requested a quiet room facing the interior courtyard because I’m a very light sleeper. Having stayed here before, I knew exactly what I wanted. I was assured it wouldn’t be a problem, but was assigned a second-floor corner room facing the parking lot and street. When I returned to the front desk, I was told my request would be noted and I might be moved the next day. The room’s air conditioning also made a constant running-water noise all night, making sleep nearly impossible. The next morning, the front desk had no record of my previous request and sent maintenance to inspect the AC instead of addressing the room change. What disappointed me most was the lack of communication—simply telling me no quieter rooms were available would have been appreciated. Breakfast pricing was also confusing. Expedia listed breakfast at about $26 USD for my stay. I paid £20 for one breakfast, then watched another guest pay £15 for the same meal. Staff couldn’t explain the difference. The breakfast was average, and the café around the corner offers better quality and value. At this price tag, there are better hotels with more consistent service and customer care.

Service rubbish no clean at all

Great location next to the underground. Amazing AC and kind staff.

Clean room, kind and efficient staff, excellent breakfast and room service food (allergy accommodations- gluten free, dairy free).