Park Plaza London Waterloo

Hotels
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8.7
/10
Very Good
2,444 reviews

What Guests Say About Their Stay

Melanie

10.0
/ 10
Amazing place! The staff were all super kind & very helpful. They went above & beyond by delivering complimentary birthday cake & a card to our room to make his day special. I am so grateful to them for that! Everything was perfect! Room was clean, amenities were lovely, and breakfast was delicious!

Anand

10.0
/ 10
Staff were cooperative specially Ahila she was helpful in check in and also upgraded my room. Room was neat and clean.

crystal

10.0
/ 10
Traveled with kids so the pool has set allowed time for them and you have to reserve your time for use, with kids. That was a different negative experience for me, but minute in the overall stay. Customer service was excellent...breakfast was routine, but worked for us... highly recommend spending the little extra for the omelet! We had the breakfast included option, but the omelet is not included. Drinks and service at the bar were great. I especially thank those young ladies assisting me with the need for just lemon. My daughter was getting several bouts of upset stomach from motion sickness and they helped without judgment and with a generous portions. We did not have a single bad interaction with any staff. London was wonderful to us!
In the Area
See Map
6 Hercules Road, Central London, London, England, SE1 7DP

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Park Plaza London Waterloo is a hotel is located at Central London. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Park Plaza London Waterloo

6 Hercules Road, Central London, London, England, SE1 7DP
Discover More Places
Lobby Park Plaza London Waterloo
Lobby 2 Park Plaza London Waterloo

Discover More About Park Plaza London Waterloo

Discover Your Perfect London Stay at Park Plaza London Waterloo

Welcome to Park Plaza London Waterloo, your gateway to an unforgettable experience in the heart of England's vibrant capital. Whether you're visiting for business or leisure, our hotel offers a sophisticated and comfortable retreat, perfectly situated to explore the best of London. Room rates at Park Plaza London Waterloo start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Park Plaza London Waterloo Location

Nestled in the dynamic South Bank area, Park Plaza London Waterloo is ideally positioned to immerse you in the city's rich culture and energy. Located at 6 Hercules Road, Central London, London, England, SE1 7DP, our hotel offers convenient access to major transport links, placing you just a short journey from the city center. The nearest major transit hub is within easy reach, ensuring seamless travel throughout London. The atmosphere surrounding Park Plaza London Waterloo is one of sophisticated urban living, with a blend of iconic landmarks and contemporary attractions right on your doorstep. You'll find yourself within walking distance of world-class theaters, renowned museums, and the picturesque River Thames.

Park Plaza London Waterloo Facilities & Services

Facilities for guests at Park Plaza London Waterloo are designed to enhance your stay, offering both comfort and convenience.
  • Stay connected with complimentary high-speed Wi-Fi throughout the hotel.
  • Maintain your fitness routine at our state-of-the-art fitness center, open daily from 6:00 AM to 10:00 PM.
  • Indulge in a relaxing swim in our indoor swimming pool, available from 7:00 AM to 9:00 PM.
  • Unwind and rejuvenate at our tranquil spa and wellness center, offering a range of treatments (additional fees apply, prices available upon request).
  • Families will appreciate our dedicated children's play area, ensuring entertainment for our younger guests.
  • Enjoy the convenience of on-site parking, available for a daily fee of PHP 2,500.
  • Our 24-hour front desk is always ready to assist with any requests or recommendations.

Park Plaza London Waterloo Room Types

Explore the diverse room types of Park Plaza London Waterloo, each meticulously designed to provide a sanctuary of comfort and style. We offer a range of accommodations to suit every traveler's needs.
  • Standard King Room: Featuring a comfortable king-sized bed and a city view. Non-smoking.
  • Standard Twin Room: Equipped with two twin beds and a city view. Non-smoking.
  • Superior King Room: Offering a more spacious layout with a king-sized bed and enhanced amenities, some rooms feature a bathtub. City view. Non-smoking.
  • Deluxe King Room: Our most luxurious standard room, boasting a king-sized bed, premium amenities, and a city view. Select rooms include a bathtub. Non-smoking.
  • Executive Suite: A spacious and elegantly appointed suite with a separate living area, king-sized bed, and panoramic city views. Features a bathtub. Non-smoking.
  • Family Room: Designed for families, these rooms offer ample space and comfortable bedding arrangements to accommodate multiple guests. City view. Non-smoking.
Please note that all rooms are non-smoking. While we do not currently offer pet-friendly rooms, we are happy to provide recommendations for reputable pet care services nearby.

Park Plaza London Waterloo Dining & Restaurants

Savor exquisite culinary experiences at Park Plaza London Waterloo, where our dining venues offer a delightful array of flavors to tantalize your taste buds.
  • The Brasserie: Our signature restaurant offers a contemporary dining experience with a menu featuring modern European cuisine. Enjoy breakfast from 7:00 AM to 10:30 AM, lunch from 12:00 PM to 2:30 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person for dinner is PHP 3,000.
  • The Lounge Bar: Perfect for a relaxed evening, the Lounge Bar serves a selection of fine wines, craft beers, and signature cocktails. Light snacks and appetizers are available from 11:00 AM to 11:00 PM.

Park Plaza London Waterloo Nearby Attractions and Activities

Immerse yourself in the vibrant surroundings of Park Plaza London Waterloo with a wealth of attractions and activities just moments away.
  • The London Eye: Experience breathtaking panoramic views of the city from this iconic observation wheel.
  • Tate Modern: Explore a world-renowned collection of modern and contemporary art housed in a former power station.
  • Shakespeare's Globe: Step back in time at this faithful reconstruction of the original Elizabethan playhouse.
  • Southbank Centre: Discover a hub of arts and culture, featuring concert halls, theaters, and art galleries.
  • Borough Market: Indulge your senses at one of London's oldest and most renowned food markets, offering a diverse range of artisanal produce and street food.
If you are looking for other activities around Park Plaza London Waterloo, check out the best deals on Traveloka: Recommended activities in London!

How to Get to Park Plaza London Waterloo from the Airport

Navigating your journey to Park Plaza London Waterloo is straightforward, with several convenient options available. The airport transfer service of Park Plaza London Waterloo ensures a smooth arrival.
  • Hotel Private Airport Transfer: For ultimate convenience and comfort, pre-book our private airport transfer service. Our professional drivers will meet you upon arrival and whisk you directly to the hotel. Prices start from PHP 7,000. You can arrange this through our airport transfer services.
  • Taxi: Metered taxis are readily available at the airport. The journey to Park Plaza London Waterloo typically takes 45-60 minutes, depending on traffic, and will cost approximately PHP 4,000 - PHP 5,000.
  • Ride-hailing Service: You can also opt for a ride-hailing service, which offers a convenient and often cost-effective alternative to traditional taxis.
  • Public Transport: For a more budget-friendly option, you can utilize the London Underground or bus services. This may involve a few transfers and will take longer than a taxi or private transfer.
To ensure a seamless arrival, consider booking Park Plaza London Waterloo airport transfer in advance.

Summary of Why You Should Choose to Stay at Park Plaza London Waterloo

Room availability at Park Plaza London Waterloo ensures that your perfect London getaway is within reach. Booking Park Plaza London Waterloo is a decision you won't regret, offering a blend of luxury, convenience, and exceptional service.
  • Prime Location: Situated in the vibrant South Bank, offering easy access to major attractions and transport links.
  • Exceptional Facilities: Enjoy a well-equipped fitness center, indoor swimming pool, and relaxing spa facilities.
  • Comfortable Accommodations: Choose from a variety of stylish rooms and suites designed for ultimate relaxation.
  • Delicious Dining: Savor international and local flavors at our on-site restaurants and bars.
  • Dedicated Service: Our friendly and professional staff are committed to making your stay memorable.
Book your stay at Park Plaza London Waterloo today and experience the best of London. For more options, Book budget hotels in London and Easily book domestic and international flights at low prices with Traveloka.

All facilities in Park Plaza London Waterloo

Bar, Cafe and Lounge Park Plaza London Waterloo
Bar, Cafe and Lounge
Fitness Center Park Plaza London Waterloo
Fitness Center
Functional Hall Park Plaza London Waterloo
Functional Hall
Lobby Park Plaza London Waterloo
Lobby
Exterior Park Plaza London Waterloo
Exterior

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Indoor pool
  • Sauna
  • Steam room

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Food and Drinks

  • Breakfast
  • Snack bar

General

  • Banquet
  • Parking

Connectivity

  • Free WiFi

Business Facilities

  • Meeting rooms

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Park Plaza London Waterloo

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards and debit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Park Plaza London Waterloo
494
Number of floors in Park Plaza London Waterloo
13
Another facilities in Park Plaza London Waterloo
Laundry service, Luggage storage, Express check-out, Multilingual staff, 24-hour Receptionist

Frequently asked question in Park Plaza London Waterloo

What are available facilities at Park Plaza London Waterloo?
There are top facilites at Park Plaza London Waterloo such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Park Plaza London Waterloo?
The standard check-in time at Park Plaza London Waterloo is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Park Plaza London Waterloo provide breakfast?
Yes, Park Plaza London Waterloo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Park Plaza London Waterloo?
Park Plaza London Waterloo is a 4.0-star hotel.
How many floors does Park Plaza London Waterloo have?
Park Plaza London Waterloo has 13 floors.
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More Reviews from Other Guests in Park Plaza London Waterloo

Overall Ratings & Reviews Park Plaza London Waterloo

Traveloka (10)
Other sources (2,434)
8.8
Very Good
From 2,434 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Park Plaza London Waterloo

Number of reviews per page
20
40
Top reviews
Louis
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Ok
Lynn
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location with North Lambeth tube station across the street. Walkable to the London Eye, Westminster. The hotel is very dark. They use mood lighting in all the hallways. It was difficult for me to see things. We also had our room entered daily even though we asked for privacy. Our light were off when we left but on when we entered. We talked to security about this and was told that the security manager was off duty and they would follow up with us in Monday. We did not feel safe to leave anything in the room. In addition, you have sliding(shared) doors for the toilet and the shower. There is very little lighting in the bathroom which makes it hard to see. We did have one light replaced but it really did not help. When you took a flashlight to the shower, there was lots of black mold on the corners and floor. We used shoes while in the shower. Water pressure was not great. The beds were great and comfortable and the room space was adequate.
Read More
Anshul
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The bedding was good and clean. The breakfast was good too. I rate this 4 star because the breakfast was the same I stayed there for 4 days and I kind of got bored of the food. Overall it was an great experiance
Melanie
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing place! The staff were all super kind & very helpful. They went above & beyond by delivering complimentary birthday cake & a card to our room to make his day special. I am so grateful to them for that! Everything was perfect! Room was clean, amenities were lovely, and breakfast was delicious!
Anand
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff were cooperative specially Ahila she was helpful in check in and also upgraded my room. Room was neat and clean.
Richard
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel is in a great location and the rooms were very clean and comfortable
Ana
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean rooms, strong AC. 10/10
crystal
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Traveled with kids so the pool has set allowed time for them and you have to reserve your time for use, with kids. That was a different negative experience for me, but minute in the overall stay. Customer service was excellent...breakfast was routine, but worked for us... highly recommend spending the little extra for the omelet! We had the breakfast included option, but the omelet is not included. Drinks and service at the bar were great. I especially thank those young ladies assisting me with the need for just lemon. My daughter was getting several bouts of upset stomach from motion sickness and they helped without judgment and with a generous portions. We did not have a single bad interaction with any staff. London was wonderful to us!
Read More
Carol
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Not a good start, when check in took over an hour for the two rooms that were pre booked. Then one of the rooms was dirty. The replacement room we were offered was also dirty so we stayed where we were because we had been delayed going to our event because of the check in. Constant lies from the staff when we complained about it being investigated and coming back to us and some 6 days after our stay I was still having to call them to chase them up. Still having settled on a solution yet as I was offered 1/3 of a refund. Not good enough when the start to our stay was marred from the offset and we in our minds the who time of our visit. Would stay there again based on staff lack of respect, customer service and lack of communication. Not what one expects from the Radisson Group.
Read More
Lisa
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice hotel, rooms very quiet even though you’re next to Waterloo station. Staff on the desk weren’t very informative. Not enough tea, coffee, sugar sachets in room also we booked for 3 people but only two cups. Plates at breakfast really needed to be hot for the cooked items as they went cold very quickly.
Anand
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Rion was very clean, staff was very supportive, breakfast had good options.
Edwin
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff were very helpful and friendly. The hotel is located near attractions.
James
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Concierge staff were amazing and helpful. The staff at the service desk not so much. We booked the terrace suite with balcony. We asked to have the key to open the balcony and they told us no, because we may hurt ourselves and only there for one night. (We have stayed in this room before and had no issue) the gentleman at the counter in the morning was apologetic and seemed to be j sure as to why we had been declined the full use of the room we had paid for. So we ended up with a room with the view of our balcony at an additional cost and unable to use. Disappointing. Also no soap in the handwashing was annoying, but I have hand sanitizer. Everything else was fine. And we have previously had lovely stays here.
Read More
Susan
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel itself is lovely. The staff are lovely to talk to. But they don't deliver on promises. The facilities have faults which appear to have been known about for some time but are not being repaired. 1. The pool and spa. One of the two ladders in the pool is taped off. The showers in the ladies changing room and the steam room/sauna are taped off and not working, so you cannot shower before entering the pool. We went into the steam room and there were small black insects on the seats. When we went to let the staff know there was nobody about in the spa reception. 2. The room. a) The shower temperature was variable. We ended up having two lukewarm showers. b) There was no milk and only two sachets of coffee. A minor issue, but seems again to be a repeating issue. 3. On leaving I raised these issues with the staff and was told that a manager would be in contact to discuss this and get further details. No contact has been made.
Read More
Alison
icon-
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Exec Room had broken air conditioning, empty toiletry bottles, and no bathrobes Ice machine not working on 13th floor Worse stay so far sadly
Jasbir
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great family hotel with a great location. All staff were very helpful - Alejandro at the concierge went above and beyond to support our requests. We appreciated his support while we had to sort out an issue, and he did it all with a big smile:) Thank you!
Emily
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great hotel in a great location . Had a large room with two singles and a double sofa bed , perfect for three ladies to share without sharing a bed .
David
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean modern hotel. 3 minute walk to the underground. Staff were welcoming and polite. Restaurant served excellent breakfast and evening meals. Our room was extremely comfortable. Only downside was the bar was extremely expensive for a small bottle of coke Would like to return in the future.
Kratika
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Overall the hotel has a nice location but our experience wasn’t pleasant. The rooms and bathrooms could definitely use some more cleaning. We were initially allotted a room on the 6th floor with a view but upon arrival we found out that we got rebooked to a room on the first floor no view which was very disappointing. Upon asking multiple times the staff gave us a room on the second floor with partial view. Housekeeping is very slow and neither the sauna or showers worked in the common area.
Read More
Neil
icon-
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good location near train station.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Park Plaza London Waterloo

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Park Plaza London Waterloo

Traveloka (10)
Other sources (2,434)
8.8
Very Good
From 2,434 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Park Plaza London Waterloo

Number of reviews per page
20
40
Top reviews
Louis
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Ok
Lynn
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location with North Lambeth tube station across the street. Walkable to the London Eye, Westminster. The hotel is very dark. They use mood lighting in all the hallways. It was difficult for me to see things. We also had our room entered daily even though we asked for privacy. Our light were off when we left but on when we entered. We talked to security about this and was told that the security manager was off duty and they would follow up with us in Monday. We did not feel safe to leave anything in the room. In addition, you have sliding(shared) doors for the toilet and the shower. There is very little lighting in the bathroom which makes it hard to see. We did have one light replaced but it really did not help. When you took a flashlight to the shower, there was lots of black mold on the corners and floor. We used shoes while in the shower. Water pressure was not great. The beds were great and comfortable and the room space was adequate.
Read More
Anshul
icon-with Children
with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The bedding was good and clean. The breakfast was good too. I rate this 4 star because the breakfast was the same I stayed there for 4 days and I kind of got bored of the food. Overall it was an great experiance
Melanie
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing place! The staff were all super kind & very helpful. They went above & beyond by delivering complimentary birthday cake & a card to our room to make his day special. I am so grateful to them for that! Everything was perfect! Room was clean, amenities were lovely, and breakfast was delicious!
Anand
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff were cooperative specially Ahila she was helpful in check in and also upgraded my room. Room was neat and clean.
Richard
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel is in a great location and the rooms were very clean and comfortable
Ana
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean rooms, strong AC. 10/10
crystal
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Traveled with kids so the pool has set allowed time for them and you have to reserve your time for use, with kids. That was a different negative experience for me, but minute in the overall stay. Customer service was excellent...breakfast was routine, but worked for us... highly recommend spending the little extra for the omelet! We had the breakfast included option, but the omelet is not included. Drinks and service at the bar were great. I especially thank those young ladies assisting me with the need for just lemon. My daughter was getting several bouts of upset stomach from motion sickness and they helped without judgment and with a generous portions. We did not have a single bad interaction with any staff. London was wonderful to us!
Read More
Carol
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Not a good start, when check in took over an hour for the two rooms that were pre booked. Then one of the rooms was dirty. The replacement room we were offered was also dirty so we stayed where we were because we had been delayed going to our event because of the check in. Constant lies from the staff when we complained about it being investigated and coming back to us and some 6 days after our stay I was still having to call them to chase them up. Still having settled on a solution yet as I was offered 1/3 of a refund. Not good enough when the start to our stay was marred from the offset and we in our minds the who time of our visit. Would stay there again based on staff lack of respect, customer service and lack of communication. Not what one expects from the Radisson Group.
Read More
Lisa
icon-Family
Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice hotel, rooms very quiet even though you’re next to Waterloo station. Staff on the desk weren’t very informative. Not enough tea, coffee, sugar sachets in room also we booked for 3 people but only two cups. Plates at breakfast really needed to be hot for the cooked items as they went cold very quickly.
Anand
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Rion was very clean, staff was very supportive, breakfast had good options.
Edwin
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff were very helpful and friendly. The hotel is located near attractions.
James
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Concierge staff were amazing and helpful. The staff at the service desk not so much. We booked the terrace suite with balcony. We asked to have the key to open the balcony and they told us no, because we may hurt ourselves and only there for one night. (We have stayed in this room before and had no issue) the gentleman at the counter in the morning was apologetic and seemed to be j sure as to why we had been declined the full use of the room we had paid for. So we ended up with a room with the view of our balcony at an additional cost and unable to use. Disappointing. Also no soap in the handwashing was annoying, but I have hand sanitizer. Everything else was fine. And we have previously had lovely stays here.
Read More
Susan
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel itself is lovely. The staff are lovely to talk to. But they don't deliver on promises. The facilities have faults which appear to have been known about for some time but are not being repaired. 1. The pool and spa. One of the two ladders in the pool is taped off. The showers in the ladies changing room and the steam room/sauna are taped off and not working, so you cannot shower before entering the pool. We went into the steam room and there were small black insects on the seats. When we went to let the staff know there was nobody about in the spa reception. 2. The room. a) The shower temperature was variable. We ended up having two lukewarm showers. b) There was no milk and only two sachets of coffee. A minor issue, but seems again to be a repeating issue. 3. On leaving I raised these issues with the staff and was told that a manager would be in contact to discuss this and get further details. No contact has been made.
Read More
Alison
icon-
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Exec Room had broken air conditioning, empty toiletry bottles, and no bathrobes Ice machine not working on 13th floor Worse stay so far sadly
Jasbir
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great family hotel with a great location. All staff were very helpful - Alejandro at the concierge went above and beyond to support our requests. We appreciated his support while we had to sort out an issue, and he did it all with a big smile:) Thank you!
Emily
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great hotel in a great location . Had a large room with two singles and a double sofa bed , perfect for three ladies to share without sharing a bed .
David
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean modern hotel. 3 minute walk to the underground. Staff were welcoming and polite. Restaurant served excellent breakfast and evening meals. Our room was extremely comfortable. Only downside was the bar was extremely expensive for a small bottle of coke Would like to return in the future.
Kratika
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Overall the hotel has a nice location but our experience wasn’t pleasant. The rooms and bathrooms could definitely use some more cleaning. We were initially allotted a room on the 6th floor with a view but upon arrival we found out that we got rebooked to a room on the first floor no view which was very disappointing. Upon asking multiple times the staff gave us a room on the second floor with partial view. Housekeeping is very slow and neither the sauna or showers worked in the common area.
Read More
Neil
icon-
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good location near train station.
Number of reviews per page
20
40