The Potter's Heron - A Heartwood Inn

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9.0
/10
Exceptional
59 reviews

What Guests Say About Their Stay

Ashley

10.0
/ 10
Very clean room nice treat left in our room on arrival, staff very friendly and helpful. Breakfast cooked to order and hotel very spacious very beautiful hotel. Enjoyed our time with you many thanks

Yenny

10.0
/ 10
Absolutely a gem! This place is 10/10! Spot on for everything. An unforgettable stay. I can’t wait to return.

aoife

10.0
/ 10
Gorgeous decor, friendly staff, beautiful location, excellent food and comfy beds. Look forward to coming back. Special mention to Rita for whom nothing was too much to ask. Thank you
In the Area
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Potters Heron Hotel, Ampfield, Test Valley District, Ampfield, Hampshire, England, SO51 9ZF

Main Facilities

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24-Hour Front Desk
Parking
WiFi
note: hotel was previously named Potters Heron Hotel The Potter's Heron - A Heartwood Inn is a hotel is located at Ampfield. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Potter's Heron - A Heartwood Inn

Potters Heron Hotel, Ampfield, Test Valley District, Ampfield, Hampshire, England, SO51 9ZF
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General
In Romsey

Location
Located in Romsey, The Potter's Heron - A Heartwood Inn is within a 15-minute drive of New Forest National Park and South Downs National Park. This hotel is 12.8 mi (20.5 km) from Southampton Cruise Terminal and 7 mi (11.2 km) from Winchester Cathedral.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

River Test - 3.5 km / 2.2 mi
The Race Centre - 4.2 km / 2.6 mi
Sir Harold Hillier Gardens - 4.2 km / 2.6 mi
Plaza Theatre - 6.6 km / 4.1 mi
Broadlands Estate - 7.3 km / 4.5 mi
King John's House and Heritage Centre - 7.7 km / 4.8 mi
Romsey Abbey - 7.8 km / 4.8 mi
TeamSport Indoor Go Karting Southampton - 8.6 km / 5.3 mi
Silverlake Stadium - 8.8 km / 5.5 mi
The Point - 9 km / 5.6 mi
Stoneham Golf Club - 9.2 km / 5.7 mi
University of Winchester - 9.4 km / 5.8 mi
Royal Hampshire County Hospital - Winchester Maternity - 9.7 km / 6 mi
Royal Hampshire County Hospital - 9.8 km / 6.1 mi
The Common - 10.1 km / 6.3 mi

The nearest airports are:
Southampton (SOU) - 13.9 km / 8.7 mi
Bournemouth (BOH-Bournemouth Intl.) - 55.3 km / 34.4 mi

Facilities
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.

Business Facilities
Featured amenities include a business center and a 24-hour front desk. Planning an event in Romsey? This hotel has 65 square feet (6 square meters) of space consisting of conference space and 6 meeting rooms. Free self parking is available onsite.

Dining
Enjoy a meal at Potters Heron, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:30 AM to 10:00 AM for a fee.

Rooms
Stay in one of 58 guestrooms featuring plasma televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers.

All facilities in The Potter's Heron - A Heartwood Inn

Common Space The Potter's Heron - A Heartwood Inn
Common Space
Lobby The Potter's Heron - A Heartwood Inn
Lobby
Bedroom The Potter's Heron - A Heartwood Inn
Bedroom
Others The Potter's Heron - A Heartwood Inn
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In-room Bathroom The Potter's Heron - A Heartwood Inn
In-room Bathroom

Things to Do

  • Romantic proposal packages
  • Garden

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Parking
  • Terrace

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Accessible path of travel

Business Facilities

  • Meeting rooms
  • Business facilities
  • Conference rooms

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in The Potter's Heron - A Heartwood Inn

Important Note
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

  • Fee for full breakfast: approximately GBP 10 to 25 for adults, and GBP 5 to 20 for children
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, Contactless check-in is available, Property does not offer onsite COVID-19 testing

General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Potter's Heron - A Heartwood Inn
58
Another facilities in The Potter's Heron - A Heartwood Inn
Romantic proposal packages, Garden, Breakfast, Free WiFi, Terrace

Frequently asked question in The Potter's Heron - A Heartwood Inn

What are available facilities at The Potter's Heron - A Heartwood Inn?
There are top facilites at The Potter's Heron - A Heartwood Inn such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Potter's Heron - A Heartwood Inn?
The standard check-in time at The Potter's Heron - A Heartwood Inn is starting from From 15:00 while the latest check-out time is at Before 11:00
Does The Potter's Heron - A Heartwood Inn provide breakfast?
Yes, The Potter's Heron - A Heartwood Inn provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Potter's Heron - A Heartwood Inn?
The Potter's Heron - A Heartwood Inn is a 4.0-star hotel.
How many rooms are available at The Potter's Heron - A Heartwood Inn?
The Potter's Heron - A Heartwood Inn has 58 rooms in total.
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More Reviews from Other Guests in The Potter's Heron - A Heartwood Inn

9.0
Exceptional
From 59 reviews
Cleanliness

9.6

Service and Facilites

9.2

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Traveler Reviews The Potter's Heron - A Heartwood Inn

Number of reviews per page
20
40
Top reviews
Ashley
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very clean room nice treat left in our room on arrival, staff very friendly and helpful. Breakfast cooked to order and hotel very spacious very beautiful hotel. Enjoyed our time with you many thanks
Yenny
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Absolutely a gem! This place is 10/10! Spot on for everything. An unforgettable stay. I can’t wait to return.
Deborah
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The AC in our room did not work from the moment we checked in until we left. It was one of the hottest days of the year. We requested to be placed in another room, only to be told the hotel was full and nothing would be done. The staff and management did nothing to get it fixed. They gave us a fan and suggested it was our body heat that was causing the room not to cool. The manager asked us to sit at the bar for a few hours. We didn't want to sit at the bar. We only wanted to use the room we had paid for. We ate our dinner and returned to the room to find that nothing had been done. Since it was so late and finding a new hotel was difficult, we spent a long, hot night, trying to sleep in a pool of sweat. It was like sleeping in a tent outdoors. We clearly didn't get what we paid for and no genuine effort was made to provide any kind of accommodation. In short, this is a lovely hotel, but it is very poorly managed and there does not seem to be any real focus on customer service. Stay away.
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aoife
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Gorgeous decor, friendly staff, beautiful location, excellent food and comfy beds. Look forward to coming back. Special mention to Rita for whom nothing was too much to ask. Thank you
Chrysa
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Lovely hotel with superb eclectic styling throughout. Powerful, hot shower, big TV and very comfy beds. Staff was very helpful and added two cots for us with extra bedding and towels for the little ones. High chairs, extra plates and cutlery provided for dinner and breakfast.
Simon
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Excellent, the little arrival chocolates are Devine & a lovely touch. As is the welcome postcard. It’s these little things that make it a home from home, lovely beds, great food - nespresso machine & illy coffee. Pure class, highly recommend. I never give 5 stars, but here we are. Staff were superb on arrival, helped settle me in & made to feel welcome.
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Anne
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

We stayed one night, we didn't eat or drink as we were going out to a party nearby, but the pub/restaurant looked nice and was quite busy. Despite how busy it was, the room was lovely and quiet and was nice and well presented with working air-conditioning. There were nice extra touches, like a heated towel rail, complimentary toiletries, tea, coffee, bottled water and nibbles plus a DAB radio. The bed was comfortable but sadly the double was only a 4'6" rather than the more usual 5' you find in the chain hotels, and since my husband is quite a broad, tall man it was really too small for us to sleep well. The ensuite shower room was lovely with high spec fixtures and fittings and the shower was excellent. There was plenty of free parking space too.
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Anne
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Lovely stay at this hotel
Chris
icon-
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

I know it's just been done up but there's not much not tp like at the Potters Heron. The staff are always super pleasant bordering on actually enjoying their jobs (I wish I was the same), food excellent although the menu could change monthly. Rooms, very clean but being a man who hates cushions, ditch them please :). It's a great place to eat and stay. Happy hour as well 5-7 weekdays. Not had breakfast yet but if its like the eveing meals then I can imagine its great.
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Tristan
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

We stayed at The Potters Heron recently and had a fantastic experience overall. The staff were excellent, really friendly, welcoming and helpful throughout our stay. The hotel itself is in a lovely location and has a really nice feel to it. It seems quite newly finished or recently updated, as the décor inside was very well done and gave the place a premium, comfortable feel. The food was really nice, and breakfast in particular was excellent. We ate in during our stay and were very impressed. The only slight downside was the size of the room. We booked for two adults and two children, and although the lovely staff brought in two pull-out beds for the children, this did make the room quite cramped. Considering the price paid for the room, which was fairly high, a little more space would have been ideal. That said, this was only a minor point in what was otherwise a really enjoyable stay. Great staff, lovely surroundings, excellent food and a very well-presented hotel. Overall, we had a fantastic stay and would happily recommend it.
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Tom
icon-
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Very friendly and accommodating staff. Recently refurbished bar, restaurant and rooms. Most powerful shower I’ve ever had! I had a lovely Sunday Roast whilst there too.
David B
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Recently renovated, every aspect of the property and design choices are exceptional. The dinner menu creations were inventive and delicious. However, our room No. 36 was without WiFi. (“Hotel WiFi not connected to internet.”) And you cannot adjust the room temperature using the thermostat. A+ regardless.
Jason
icon-
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great staff, super clean and quiet hotel - would recommend wholeheartedly
David
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Great stay. The new deco is really pleasant. The rooms are very nice and hotel is sophisticated overall. Hope to be coming back soon!
Charles
icon-with Children
with Children
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Lovely room and restaurant facilities. Room was comfy and new. Food was very good and well priced. We would definitely stay again.
Chris
icon-
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Amazing. Clean, recently renovated. Room was decorated to a very high standard. Food amazing. Staff friendly, smiley and helpful. Really, couldn't fault it.
Marcus
icon-with Partner
with Partner
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Excellent hotel which was like the Tardis. Was nice to receive a room upgrade on arrival. Staff were all brilliant the food was very good both at dinner and breakfast. Would definitely return.
Ida Hegsvold
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice and clean rooms and very friendly staff.
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