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The Potter's Heron - A Heartwood Inn

Hotels
8.2
/10
Very Good
763 reviews

What Guests Say About Their Stay

Derek

10.0
/ 10
A flawless check-in despite arriving later than expected. The reception team are extremely friendly and room, although dated, clean, with a balcony when the weather allows you to venture outside.

Paul

10.0
/ 10
There is slightly jaded decor but the staff and service are excellent. A good night's sleep before a meeting around the corner. During the day, I work in various snugs around the hotel and restaurant.

Daphne

10.0
/ 10
We stayed 2 nights over the New Year. It is very near my family so very convenient. We had our dog with us and were given an amazing room on the ground floor with a door to the garden. Very convenient. Staff are all very friendly and helpful. I won't stay anywhere else now when I visit the family. Food is very good, we have eaten here with family before, and we were able to take dog into breakfast so no worries about leaving him in the room. We thoroughly recommend this hotel! Thank you Potters Heron for a lovely stay. The dog loved it too!
In the Area
See Map
Potters Heron Hotel, Ampfield, Test Valley District, Ampfield, Hampshire, England, SO51 9ZF

Main Facilities

Read More
24-Hour Front Desk
Parking
WiFi
note: hotel was previously named Potters Heron Hotel The Potter's Heron - A Heartwood Inn is a hotel is located at Ampfield. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Potter's Heron - A Heartwood Inn

Potters Heron Hotel, Ampfield, Test Valley District, Ampfield, Hampshire, England, SO51 9ZF
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General


Near Valley Park

Location


Located in Romsey, The Potter's Heron - A Heartwood Inn is within a 15-minute drive of New Forest National Park and South Downs National Park. This hotel is 8.8 mi (14.2 km) from Paultons Family Theme Park - Home of Peppa Pig World and 12.8 mi (20.5 km) from Southampton Cruise Terminal.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Valley Park - 3 km / 1.8 mi
River Test - 3.5 km / 2.2 mi
Sir Harold Hillier Gardens - 4.2 km / 2.6 mi
Broadlands Estate - 7.3 km / 4.5 mi
King John's House and Heritage Centre - 7.7 km / 4.8 mi
Romsey Abbey - 7.8 km / 4.8 mi
Lakeside Country Park - 8 km / 4.9 mi
TeamSport Indoor Go Karting Southampton - 8.6 km / 5.3 mi
Silverlake Stadium - 8.8 km / 5.5 mi
The Point - 9 km / 5.6 mi
Stoneham Golf Club - 9.2 km / 5.7 mi
University of Winchester - 9.4 km / 5.8 mi
Royal Hampshire County Hospital - 9.8 km / 6.1 mi
The Common - 10.1 km / 6.3 mi
University of Southampton - 10.1 km / 6.3 mi

The nearest airports are:
Southampton (SOU) - 13.9 km / 8.7 mi
Bournemouth (BOH-Bournemouth Intl.) - 55.3 km / 34.4 mi
Gatwick Airport (LGW) - 138 km / 85.8 mi

The preferred airport for The Potter's Heron - A Heartwood Inn is Gatwick Airport (LGW).

Facilities


Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.

Business Facilities


Featured amenities include a business center and a 24-hour front desk. Planning an event in Romsey? This hotel has 65 square feet (6 square meters) of space consisting of conference space and 6 meeting rooms. Free self parking is available onsite.

Dining


Enjoy a meal at Potters Heron, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:30 AM to 10:00 AM for a fee.

Rooms


Stay in one of 58 guestrooms featuring plasma televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers.

All facilities in The Potter's Heron - A Heartwood Inn

Lobby The Potter's Heron - A Heartwood Inn
Lobby
Others The Potter's Heron - A Heartwood Inn
Others
Restaurant The Potter's Heron - A Heartwood Inn
Restaurant

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Accessible path of travel

Business Facilities

  • Meeting rooms
  • Business facilities
  • Conference rooms

Things to Do

  • Romantic proposal packages
  • Garden

General

  • Parking
  • Terrace

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in The Potter's Heron - A Heartwood Inn

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

Pets

Service Animals Allowed

Additional Policy

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, Contactless check-in is available, Property does not offer onsite COVID-19 testing
  • Fee for full breakfast: approximately GBP 10 to 25 for adults, and GBP 5 to 20 for children
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Potter's Heron - A Heartwood Inn
58
Another facilities in The Potter's Heron - A Heartwood Inn
Disabled access friendly, Accessible parking, Accessible path of travel, Meeting rooms, Business facilities

Frequently asked question in The Potter's Heron - A Heartwood Inn

What are available facilities at The Potter's Heron - A Heartwood Inn?
There are top facilites at The Potter's Heron - A Heartwood Inn such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Potter's Heron - A Heartwood Inn?
The standard check-in time at The Potter's Heron - A Heartwood Inn is starting from From 15:00 while the latest check-out time is at Before 11:00
Does The Potter's Heron - A Heartwood Inn provide breakfast?
Yes, The Potter's Heron - A Heartwood Inn provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does The Potter's Heron - A Heartwood Inn have?
The Potter's Heron - A Heartwood Inn is a 3.0-star hotel.
How many rooms does The Potter's Heron - A Heartwood Inn have?
The Potter's Heron - A Heartwood Inn has 58 rooms in total.
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More Reviews from Other Guests in The Potter's Heron - A Heartwood Inn

Overall Ratings & Reviews The Potter's Heron - A Heartwood Inn

Other sources (763)
8.2
Very Good
From 763 reviews
Cleanliness

8.2

Room Comfort

8.2

Location

6.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Potter's Heron - A Heartwood Inn

Number of reviews per page
20
40
Top reviews
Brian
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

The hotel is beautiful, the staff friendly and efficient, the food was freshly cooked, hot and tasty although the chips too greasy for me, I thoroughly enjoyed the hake, The room was very clean but unfortunately I struggled to sleep in the heat with no air conditioning or even a fan
Laura
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Booked our stay through Expedia for a weekend. Staff friendly upon check in and let us check in slightly early. How the room was advertised on Expedia does not match how the rooms look (ours at least). Rooms are advertised as sound proof - this isnt true. We were woken up both mornings by people having normal volume conversations in the corridor. It sounds like they're in the room with you. Room was advertised as King size bed, it was a double bed. Bathroom very outdated in decoration, shower old and very stiff. Hairdryer airvent was broken in multiple places, the gap big enough to accidentally suck up bits of your hair. Cable was stretched and my partner thought he got an electric shock from it. The first night something happened in the kitchen so there was no food available from the restaurant. Reception desk often unmanned, as was the bar when waiting to order drinks. Dust and dirt in the radiator. We complained to Expedia, who attempted to reach out to the hotel for a refund, which was denied.
Read More
Alexander
icon-Business
Business
4.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Upon checking-in I was informed that the hotel had been sold and was due to close imminently. This was evident throughout the establishment. The accommodation was tired and dated late 60's and uncared for. The bed was reasonably comfortable despite being 2 singles joined together. The restaurant was cold, grubby and lacked any atmosphere. The food was dreadful. A charming young girl rushed around trying to offer a degree of service whilst the "Manager" lacked any interest and kept disappearing which resulted in long waits to be served at the bar. The bar stock was obviously being run down as more than 50% of the taps were empty. Ironically, I had been advised not to stay at Potters Heron: I wish now that the advice had been taken.
Read More
Jane
icon-with Partner
with Partner
6.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Overnight stay.
Jeremy
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

When i required a second key, the reception didn’t tell me to return it, and consequently didn’t clean our room. Further to that they didn't contact us the following day to tell us that. Communication is the key to most successful business.
Mark
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

Staff very welcoming and accommodating, room reasonably clean , however decor needs updating and attention to details in the cleaning required , bed extremely comfortable to where we are looking to purchase that brand next , breakfast good value for the cost
Olga
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Good position and friendly staff
Deborah
icon-with Partner
with Partner
8.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

We stayed at the Potters Heron for a wedding in the local area. We had a pleasant stay but I would like to say the hotel felt a little sticky in places.It could do with a revamp tbh. However, the staff were friendly and helpful and the food was good. Breakfast was plentiful and restocked continually. I felt sorry for the girl in the breakfast room on Sunday morning she seemed to be the only staff member working and was rushed off her feet! She did a great job though and deserves a medal!! Not sure if it was value for money?
Read More
Jan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Overall a good stay - The night porter( manager) was excellent. Comfy bed.. Dissapointed by the breakfast - Cold plates! Hot food not that hot and scrambled eggs had gone green as left for too long. Coffee on side not individual pots, cold even when new lot made and cups too small, so kept having to get up for refill.
Simon
icon-Business
Business
6.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

Front of property fantastic! Rooms very dated, musty
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 64 week(s) ago

Hotels.com verified review

The staff were pleasant, hardworking and helpful. The room was comfortable but tired, for example the carpet in our room needed replacing. The evening menu was very restricted but food was good and well presented. Cooked breakfast was not very hot and both poached and scrambled eggs very overcooked.
Derek
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

A flawless check-in despite arriving later than expected. The reception team are extremely friendly and room, although dated, clean, with a balcony when the weather allows you to venture outside.
Christine
icon-Business
Business
8.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

overall very clean and comfortable but the restaurant menu was very uninspiring, it needs catering for more options rather than something in a bun or with chips ,
Eduard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Quiet.
Paul
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

There is slightly jaded decor but the staff and service are excellent. A good night's sleep before a meeting around the corner. During the day, I work in various snugs around the hotel and restaurant.
Daphne
icon-with Partner
with Partner
10.0
/10
Reviewed 73 week(s) ago

Hotels.com verified review

We stayed 2 nights over the New Year. It is very near my family so very convenient. We had our dog with us and were given an amazing room on the ground floor with a door to the garden. Very convenient. Staff are all very friendly and helpful. I won't stay anywhere else now when I visit the family. Food is very good, we have eaten here with family before, and we were able to take dog into breakfast so no worries about leaving him in the room. We thoroughly recommend this hotel! Thank you Potters Heron for a lovely stay. The dog loved it too!
Read More
Tim
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Very clean and pleasant room. Very quiet location and pretty building. Friendly staff and nice bar and restaurant.
Garry
icon-Business
Business
8.0
/10
Reviewed 79 week(s) ago

Hotels.com verified review

Overall it was very good, a few small issues, the curtains are hanging of many hooks & are too hard to pull on , the TV remote needed a good clean, mold under the bath handle .
Peter
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

First room hadn’t been clean, we were left a nasty surprise in the loo, we moved rooms without any issues, very limited evening meal choices, staff were friendly but it was quite odvious that some of the staff didn’t want to be there, also I can only assume that two different members of staff were senior and called the junior staff members the kids, the only saving grace was the breakfast.
Read More
RICHARD
icon-Business
Business
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

Staff friendly and accommodating. I always like the overall vibe. Nice food (it has improved recently), I like the patios/balconies, great location, rooms bang on 3 star.
Number of reviews per page
20
40

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Lobby 4 The Potter's Heron - A Heartwood Inn

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Overall Ratings & Reviews The Potter's Heron - A Heartwood Inn

Other sources (763)
8.2
Very Good
From 763 reviews
Cleanliness

8.2

Room Comfort

8.2

Location

6.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Potter's Heron - A Heartwood Inn

Number of reviews per page
20
40
Top reviews
Brian
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

The hotel is beautiful, the staff friendly and efficient, the food was freshly cooked, hot and tasty although the chips too greasy for me, I thoroughly enjoyed the hake, The room was very clean but unfortunately I struggled to sleep in the heat with no air conditioning or even a fan
Laura
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Booked our stay through Expedia for a weekend. Staff friendly upon check in and let us check in slightly early. How the room was advertised on Expedia does not match how the rooms look (ours at least). Rooms are advertised as sound proof - this isnt true. We were woken up both mornings by people having normal volume conversations in the corridor. It sounds like they're in the room with you. Room was advertised as King size bed, it was a double bed. Bathroom very outdated in decoration, shower old and very stiff. Hairdryer airvent was broken in multiple places, the gap big enough to accidentally suck up bits of your hair. Cable was stretched and my partner thought he got an electric shock from it. The first night something happened in the kitchen so there was no food available from the restaurant. Reception desk often unmanned, as was the bar when waiting to order drinks. Dust and dirt in the radiator. We complained to Expedia, who attempted to reach out to the hotel for a refund, which was denied.
Read More
Alexander
icon-Business
Business
4.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Upon checking-in I was informed that the hotel had been sold and was due to close imminently. This was evident throughout the establishment. The accommodation was tired and dated late 60's and uncared for. The bed was reasonably comfortable despite being 2 singles joined together. The restaurant was cold, grubby and lacked any atmosphere. The food was dreadful. A charming young girl rushed around trying to offer a degree of service whilst the "Manager" lacked any interest and kept disappearing which resulted in long waits to be served at the bar. The bar stock was obviously being run down as more than 50% of the taps were empty. Ironically, I had been advised not to stay at Potters Heron: I wish now that the advice had been taken.
Read More
Jane
icon-with Partner
with Partner
6.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Overnight stay.
Jeremy
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

When i required a second key, the reception didn’t tell me to return it, and consequently didn’t clean our room. Further to that they didn't contact us the following day to tell us that. Communication is the key to most successful business.
Mark
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 55 week(s) ago

Hotels.com verified review

Staff very welcoming and accommodating, room reasonably clean , however decor needs updating and attention to details in the cleaning required , bed extremely comfortable to where we are looking to purchase that brand next , breakfast good value for the cost
Olga
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Good position and friendly staff
Deborah
icon-with Partner
with Partner
8.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

We stayed at the Potters Heron for a wedding in the local area. We had a pleasant stay but I would like to say the hotel felt a little sticky in places.It could do with a revamp tbh. However, the staff were friendly and helpful and the food was good. Breakfast was plentiful and restocked continually. I felt sorry for the girl in the breakfast room on Sunday morning she seemed to be the only staff member working and was rushed off her feet! She did a great job though and deserves a medal!! Not sure if it was value for money?
Read More
Jan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Overall a good stay - The night porter( manager) was excellent. Comfy bed.. Dissapointed by the breakfast - Cold plates! Hot food not that hot and scrambled eggs had gone green as left for too long. Coffee on side not individual pots, cold even when new lot made and cups too small, so kept having to get up for refill.
Simon
icon-Business
Business
6.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

Front of property fantastic! Rooms very dated, musty
Verified traveler
icon-with Partner
with Partner
6.0
/10
Reviewed 64 week(s) ago

Hotels.com verified review

The staff were pleasant, hardworking and helpful. The room was comfortable but tired, for example the carpet in our room needed replacing. The evening menu was very restricted but food was good and well presented. Cooked breakfast was not very hot and both poached and scrambled eggs very overcooked.
Derek
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

A flawless check-in despite arriving later than expected. The reception team are extremely friendly and room, although dated, clean, with a balcony when the weather allows you to venture outside.
Christine
icon-Business
Business
8.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

overall very clean and comfortable but the restaurant menu was very uninspiring, it needs catering for more options rather than something in a bun or with chips ,
Eduard
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Quiet.
Paul
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

There is slightly jaded decor but the staff and service are excellent. A good night's sleep before a meeting around the corner. During the day, I work in various snugs around the hotel and restaurant.
Daphne
icon-with Partner
with Partner
10.0
/10
Reviewed 73 week(s) ago

Hotels.com verified review

We stayed 2 nights over the New Year. It is very near my family so very convenient. We had our dog with us and were given an amazing room on the ground floor with a door to the garden. Very convenient. Staff are all very friendly and helpful. I won't stay anywhere else now when I visit the family. Food is very good, we have eaten here with family before, and we were able to take dog into breakfast so no worries about leaving him in the room. We thoroughly recommend this hotel! Thank you Potters Heron for a lovely stay. The dog loved it too!
Read More
Tim
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Very clean and pleasant room. Very quiet location and pretty building. Friendly staff and nice bar and restaurant.
Garry
icon-Business
Business
8.0
/10
Reviewed 79 week(s) ago

Hotels.com verified review

Overall it was very good, a few small issues, the curtains are hanging of many hooks & are too hard to pull on , the TV remote needed a good clean, mold under the bath handle .
Peter
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

First room hadn’t been clean, we were left a nasty surprise in the loo, we moved rooms without any issues, very limited evening meal choices, staff were friendly but it was quite odvious that some of the staff didn’t want to be there, also I can only assume that two different members of staff were senior and called the junior staff members the kids, the only saving grace was the breakfast.
Read More
RICHARD
icon-Business
Business
10.0
/10
Reviewed 82 week(s) ago

Hotels.com verified review

Staff friendly and accommodating. I always like the overall vibe. Nice food (it has improved recently), I like the patios/balconies, great location, rooms bang on 3 star.
Number of reviews per page
20
40