Shaw Hill Golf Resort & Spa Hotel

The staff were welcoming, our room was clean but there was extensive water damage on the ceiling, the sash windows were in poor condition and one was even painted shut! We stayed for a family wedding and were very disappointed with the overall, tired, condition of the property. The bride and groom had to move to another room as the honeymoon suite flooded during the night! Much work needed to bring it up to standard I would think!

Great food, comfy room and excellent service- what more can you ask for

Old and tired room... but the hotel is undergoing renovation, so hopefully the room

Spa was excellent. Everything working ie sauna,jacuzzi and steam room. Staff very friendly

Rooms are basic and look tired. The restaurant area is excellent and food is delicious! Slight confusion in checking out - but the staff are extremely helpful and work to resolve the issues

Excellent reception Staff. Helpful bubble and a pleasure to speak to after a four hour drive. Room 11 was a bit tired and decor out dated but the bed was very comfy and I had a great nights sleep.

The food was beautiful, always well presented and delicious. Even the breakfasts were well presented plentiful and great choices. The hotel is an old building with lots of original features, tastefully made up to date. It is a hotel with a choice of various beautiful en suite rooms and some wonderful views of the beautiful golf course the hotel stands on. It is a golf resort and spa hotel. The golf rates and buggy hire are very reasonable and the spa offers so many different treatments. The hotel also has a well equipped gym and a lovely pool which guests can use during their stay. The pool has a jacuzzi, steam room and sauna too. It is a wonderful place to stay and well worth a visit, you won't want to go home.

The room we had, which was apparently one of the best rooms, was very tired and a little neglected. Shower was terrible with hardly any pressure. Drains in the bathroom were stinking. carpets and flooring were filthy, some of the staff were excellent but others were a bit snooty. Food was really nice, I’d advise on getting to breakfast early though, even though it wasn’t busy the fresh food soon ran out.

The room was very nicely furnished out. The one down side was the view of room!! The breakfast was very good. The amenities weren’t used but will return to do so in the near future. The staff in all areas of the hotel were amenable to requests. Thank you

The property is in desperate need of an overhaul. Whilst the communal areas are nice, my room was extremely dated. I do appreciate that the building is a listed property, but the sash windows were rotten and the wooden frame was disintegrating. The sealant in the bathroom had come away from the bath and the flooring and the toilet flush was broken. During a stay of 4 nights, my room was not tended once, towels not changed, bin left unemptied and the milk and teabags were not replenished. Luckily, I only used the hotel to sleep, but would not consider it for a holiday break. I asked twice for information about the Spa, but no one could help. Overall, very disappointed… not at all what I was expecting.

The facade and main areas were good and well appointed, however the moment you step into the hallways, there is damp, wall paper hanging off, and lots of very old ceiling tiles etc with water stains, and looking like they would fall down any minute. This apparently was in the ‘upgraded rooms’ which makes me worry about what the starting point may have been. Bathroom window was very large and right next to the toilet (all at body height) and only had a net curtain for obscuring - great in the day, less great at night, turn on the bathroom light and the staff area has full visibility (I know because when I turned out the light, a member of staff below was looking directly at me). The bedroom window had no net curtain, so your choice in the morning is to dress in a poorly lit room (light bulbs were very inadequate for the room size), or open the curtains in a life of Brian style ‘share all’. The staff were friendly and polite, however at check in the room wasn’t ready (we arrive mid afternoon, because we were booked in for spa treatments), and housekeeping were not ready (which is ok), it was suggested we could use the pool, which we did, but had to pay £2 extra each for towels, as we weren’t able to get any from our rooms, because the rooms were not ready. The bath shower area was so poorly fought through that there was no way of showering without flooding the bathroom all in all a very tired hotel great in the common areas but appalling behind the facade.

I have stayed all over the country with my job but this has to be up there with the worst customer service experience. Gym staff rude, breakfast staff rude and checking out staff rude. I felt like they judged me by appearance a middle aged man dressed casual with a Yorkshire accent when they are used to pampering over elderly rich golfers.

Everything

We had no idea a prom was being held so parking very difficult. Due to prom we were told we could not eat in the restaurant until after 8. We booked a table for 8:30 to be told good stopped at 8. Luckily the chef said it was ok and we could order. Had a nice meal and waiting staff were very helpful. Could not have breakfast as we wanted to as this finished at the early time of 9:30.

Great rooms and ambience...

The hotel was set around a beautiful golf course nice breakfast

Everything

Everything is good about thisvplace

The staff are lovely but we had a standard room and the bed was very uncomfortable, they could do with being upgraded. I have stayed in travel lodges and premier inns with better mattresses. Over all the stay was nice lovely to have access to the pool and spa that made the weekend away even better. The weather wasn't nice so unable to sit outside however that would have been nice. My daughter has disabilities and the staff were all amazing with her and very patient.

Went as we were guests of a wedding. Looks lovely at first glance but when you enter it’s extremely tired. Rooms are in very poor state. Beds uncomfortable. The staff however are amazing and hardworking.