The Old Custom House is a accommodation is located at Padstow.
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The Old Custom House
Inn
8.8
/10
Very Good
328 reviews
What Guests Say About Their Stay
Graham
10.0
/ 10
We arrived really early but were allowed to check in hours before
Everything about the customer service was excellent
Lisa
10.0
/ 10
The perfect place to stay in Padstow! With convenient (paid) parking just across the street, we were able to enjoy walking through padstow before the crowds and the surrounding areas. Brilliant modern bathroom too.
Kevin
10.0
/ 10
Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only
In the Area
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South Quay, Padstow, Cornwall, England, PL28 8BL
Main Facilities
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Restaurant
WiFi
Available Room Types in The Old Custom House
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The Old Custom House Address: Map & Location
South Quay, Padstow, Cornwall, England, PL28 8BL
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Discover More About The Old Custom House
Location
The Old Custom House is a accommodation is located at Padstow.
About The Old Custom House
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Savor your favorite dishes with special cuisines from The Old Custom House exclusively for you.
The Old Custom House is a accommodation with great comfort and excellent service according to most accommodation's guests.
Get precious and unforgettable moment during your stay at The Old Custom House.
All facilities in The Old Custom House
Others
Public Facilities
- Restaurant
- Others
- Smoke-free area
- Coffee shop
Food and Drinks
- Bar
Connectivity
- Free WiFi
Hotel Services
- Front desk
Nearby Facilities
- Hair salon
Accommodation Policy & General Information in The Old Custom House
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Nearby parking fee: GBP 8.80 per night (499 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
The front desk is open daily from 7:30 AM - 9:00 PM. The front desk is staffed during limited hours.
This property is closed from January 2 2026 to July 1 2026 (dates subject to change). The following facilities are closed on Christmas Day:
- Bar/lounge
- Dining venue(s)
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
16:00 - 21:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, WiFi |
Check-In / Check-Out Time | From 16:00 - 21:00 - to 11:00 |
Available rooms at The Old Custom House | 22 |
Another facilities in The Old Custom House | Others, Smoke-free area, Coffee shop, Bar, Free WiFi |
Frequently asked question in The Old Custom House
What are available facilities at The Old Custom House?
There are top facilites at The Old Custom House such as Restaurant, WiFi. (some may require extra charges)
What Time is Check In & Check Out at The Old Custom House?
Check-in time at The Old Custom House is staring from 16:00 - 21:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of The Old Custom House?
The Old Custom House is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many rooms are available at The Old Custom House?
The Old Custom House has 22 rooms in total.
What do past guests say about The Old Custom House?
The Old Custom House is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in The Old Custom House
Overall Ratings & Reviews The Old Custom House
Other sources (328)
8.8
Very Good
From 328 reviews
Cleanliness
9.0
Room Comfort
8.8
Service and Facilites
8.8
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Traveler Reviews The Old Custom House
Number of reviews per page
20
40
Top reviews
Graham
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
We arrived really early but were allowed to check in hours before
Everything about the customer service was excellent
Lisa
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The perfect place to stay in Padstow! With convenient (paid) parking just across the street, we were able to enjoy walking through padstow before the crowds and the surrounding areas. Brilliant modern bathroom too.
Kevin
Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only
Tony
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Brilliant place to stay in the heart of Padstow
Katie
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.
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RICHARD
6.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
bed was sub par
RICHARD
Leisure
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
ok not updated great mattress not good
Jane
6.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
Not that good. Shower switch to turn shower was hidden behind a desk and none of the night shift staff knew what todo
Mike
Leisure with Partner
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.
Melville
Leisure Family
10.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.
Peter
10.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
A long and twisty stairs
Julie
10.0
/10
Reviewed 33 week(s) ago
Hotels.com verified review
Very good - comfortable room and excellent breakfast
Heather
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good.
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Jackie
10.0
/10
Reviewed 36 week(s) ago
Hotels.com verified review
Lovely place to stay. Had an upgrade to a beautiful harbour view room. The view was stunning. The room had a huge comfy bed.Staff all very friendly. Lovely pub downstairs & a fantastic breakfast. Would highly recommend staying there. Fabulous.
Karon
Leisure with Friends
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.
Carly
10.0
/10
Reviewed 38 week(s) ago
Hotels.com verified review
Brilliant location, welcoming and friendly staff, delicious food, lovely room.
Rick
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Had a really friendly welcome when we arrived and our room was upgraded too with a surprised bottle of bubbly for our Anniversary.The receptionist and all the staff, particularly Hayden could not do enough for us .
The food and table service was excellent too.
Cannot fought anything with our stay - will certainly be back as Padstow is our special place to come . Thank you to everyone 😊
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Alexandra
Leisure with Partner
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Great place to stay for the weekend
Kerry
Leisure with Partner
8.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Lovely for a night away, all you need in one place, room, food, bar!
Julie
Leisure Family
8.0
/10
Reviewed 50 week(s) ago
Expedia Group verified review
The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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