Overall Ratings & Reviews The Old Custom House

Brilliant location, welcoming and friendly staff, delicious food, lovely room.

Had a really friendly welcome when we arrived and our room was upgraded too with a surprised bottle of bubbly for our Anniversary.The receptionist and all the staff, particularly Hayden could not do enough for us . The food and table service was excellent too. Cannot fought anything with our stay - will certainly be back as Padstow is our special place to come . Thank you to everyone 😊

Great place to stay for the weekend

Lovely for a night away, all you need in one place, room, food, bar!

The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.

this was our 3rd time visiting & we are still going to come back again. its an old building with en suite bedrooms. rooms are comfortable, location is right on the harbourside. food is very good & breakfast is very good too. staff are out of this world. I wouldn't recommend for people with walking disabilities or are in a wheelchair. dogs are welcomed at this property. Laura & Kennedy are the names of 2 of the staff I can remember at the moment but the others are very good too.

Excellent location. Rooms very good. Great breakfast. Would recommend

Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.

Great place for a lovely short break

Beautiful view from our window onto the harbour Room was big and tastefully decorated and furnished Friendly staff at check in Very tasty breakfast

Great pub right on the harbour.

Enjoyed my stay. An interesting old building, a bit of a rabbit warren with lots of doors, stairs and little corridors to get to the rooms. The room was a bit tired, basically clean and the bed was comfortable. It was a bit noisy with some kind of fan or engine outside the window, but otherwise fine for a short stay. Location was good.

Lovely views across the harbour

Great Hotel in an idyllic location….wonderful food and service….with a special mention to the receptionist, who greeted me with a genuine smile before guiding me to my room personally whilst asking about my day….so refreshingly genuine l!!!

Lovely hotel with fabulous staff, helpful and very friendly . Hotel is in a great location. Meals are very good, breakfast was set out nice, good choice. We would come here again.

Great clean, comfortable rooms with fantastic views. Staff are wonderful and very helpful. The breakfast is a great way to start the day. The only thing is the wi-fi is a bit hit and miss. To park it is best to get there before 10am or after 5.30pm as parking is very limited. Wouldn’t hesitate to stay again.

Great room with a lovely view. We would recommend!

Absolutely brilliant spot, view from room amazing, room specs, were lovely and cosy, bathroom amazing, location could not be faulted, facilities were topnotch. Staff throughout thectime there, morning, noon & night were so friendly and nice, going back again without a doubt. Thank you

Overlooking the harbour

Nice old pub right on Padstow Harbour so close to everything. Has bar and eatery, and staff are very helpful. The only downside - it’s a bit of a mission getting your luggage to the upper floors as there are lots of stairs and doors to negotiate.