The Old Custom House is a accommodation is located at Padstow.
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The Old Custom House
Inn
8.8
/10
Very Good
397 reviews
What Guests Say About Their Stay
Jan
10.0
/ 10
Quaint heritage building with harbour view rooms - most lovely staff everywhere
Kathryn
10.0
/ 10
The staff were so kind and helpful, nothing was too much trouble. The room was comfy with a lovely view of the harbour
Albert
10.0
/ 10
Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.
In the Area
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South Quay, Padstow, Cornwall, England, PL28 8BL
Main Facilities
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Restaurant
WiFi
Available Room Types in The Old Custom House
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The Old Custom House Address: Map & Location
South Quay, Padstow, Cornwall, England, PL28 8BL
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Discover More About The Old Custom House
General
Near Padstow Harbour
Location
When you stay at The Old Custom House in Padstow, you'll be by the sea, just steps from Padstow Harbour and Padstow Museum. This inn is 19.5 mi (31.4 km) from Fistral Beach and 10.5 mi (17 km) from Watergate Bay Beach.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Padstow Harbour - 0.1 km / 0.1 mi
Padstow Museum - 0.1 km / 0.1 mi
Cornwall Area of Outstanding Natural Beauty - 0.2 km / 0.1 mi
National Lobster Hatchery - 0.4 km / 0.2 mi
Prideaux Place - 0.6 km / 0.4 mi
Brea Beach - 1.2 km / 0.8 mi
St George's Cove Beach - 1.4 km / 0.8 mi
Harbour Cove Beach - 1.9 km / 1.2 mi
St. Enodoc Golf Club - 2 km / 1.2 mi
Hawkers Cove Beach - 3 km / 1.9 mi
Trevone Bay Beach - 3.4 km / 2.1 mi
Daymer Bay - 3.5 km / 2.2 mi
Porthmissen Beach - 3.6 km / 2.2 mi
Butterhole Beach - 3.6 km / 2.2 mi
Harlyn Bay Beach - 4.3 km / 2.7 mi
The nearest major airport is Newquay (NQY-Newquay Cornwall) - 20.9 km / 13 mi
Renovations
The property will be renovating from October 31 2026 to April 25 2027 (completion date subject to change). The following areas are affected:
- One of the dining venues
- Bar/lounge
- Exterior
- Front desk
- Guestrooms
- Hallway
- Lobby
- Bar/lounge
- Dining venue(s)
Facilities
Make use of convenient amenities, which include complimentary wireless internet access and a hair salon.
Business Facilities
The front desk is staffed during limited hours.
Dining
For lunch or dinner, stop by The Old Custom House, a restaurant that specializes in seafood. You can also grab snacks at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
Rooms
Stay in one of 22 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
All facilities in The Old Custom House
Bar, Cafe and Lounge
Entertainment Facility
Common Space
Lobby
Exterior
Public Facilities
- Smoke-free area
- Coffee shop
Connectivity
- Free WiFi
Nearby Facilities
- Hair salon
Accommodation Policy & General Information in The Old Custom House
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
16:00 - 21:00
Check-out:
Before 11:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher
Pets
Service Animals Allowed
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General Information
Popular Facilities | Restaurant, WiFi |
Check-In / Check-Out Time | From 16:00 - 21:00 - to 11:00 |
Available rooms at The Old Custom House | 22 |
Another facilities in The Old Custom House | Smoke-free area, Coffee shop, Free WiFi, Hair salon |
Frequently asked question in The Old Custom House
What are available facilities at The Old Custom House?
There are top facilites at The Old Custom House such as Restaurant, WiFi. (some may require extra charges)
What Time is Check In & Check Out at The Old Custom House?
Check-in time at The Old Custom House is staring from 16:00 - 21:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of The Old Custom House?
The Old Custom House is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many rooms are available at The Old Custom House?
The Old Custom House has 22 rooms in total.
What do past guests say about The Old Custom House?
The Old Custom House is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in The Old Custom House
Overall Ratings & Reviews The Old Custom House
Other sources (397)
8.8
Very Good
From 397 reviews
Cleanliness
9.0
Room Comfort
8.8
Service and Facilites
9.0
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Traveler Reviews The Old Custom House
Number of reviews per page
20
40
Top reviews
Jan
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Quaint heritage building with harbour view rooms - most lovely staff everywhere
Wendy
Leisure Family
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Great breakfast. Comfortable rooms. Very helpful and friendly staff. Lots to see in Padstow. Some noise from the pub in the building at night and carpets could use a refresh, especially in common areas.
Kathryn
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
The staff were so kind and helpful, nothing was too much trouble. The room was comfy with a lovely view of the harbour
Albert
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.
Jackie
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The room was nice with a lovely view of the harbour but the bathroom is in need of a refurbishment. Although it was clean the wallpaper was coming off the wall, the plaster above the shower was flaking off and the shower tray was rusty. The staff were very friendly and always willing to help. My only gripe is when the bar staff pet peoples dog that they wash their hands before serving food and drinks.
The bar area was very festive and the food was lovely. I do think the restaurant was also in need of a facelift. The hotel is in an excellent position right on the harbour and there is payable parking directly opposite.
I did read that the hotel is due for refurbishment in 2026 and if this is the case I would definitely chose to stay her again.
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Bruce
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Old style unique hotel, spacious rooms with a great view. Nice breakfast included. Very friendly staff.
Andrew
Business
8.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Staff and room very good
Reuben
Business
10.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!
GARY NIGEL
10.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Location perfect, staff very friendly and efficient, breakfast excellent
Craig
with Partner
10.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+
Jennifer
Leisure with Partner
6.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Good location but hotel is a bit tired
Hugh
Leisure with Partner
2.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
It was tired and very dirty mold in shower and in windows bird excrement all over windows, really disappointing not at all what was advertised feel like we really over paid for what was delivered the pictures are very different from reality.
Graham
Leisure with Partner
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
We arrived really early but were allowed to check in hours before
Everything about the customer service was excellent
Lisa
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
The perfect place to stay in Padstow! With convenient (paid) parking just across the street, we were able to enjoy walking through padstow before the crowds and the surrounding areas. Brilliant modern bathroom too.
Kevin
Leisure
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only
Tony
Leisure with Partner
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
Brilliant place to stay in the heart of Padstow
Katie
Leisure with Partner
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.
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RICHARD
6.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
bed was sub par
RICHARD
Leisure
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
ok not updated great mattress not good
Jane
with Partner
6.0
/10
Reviewed 50 week(s) ago
Hotels.com verified review
Not that good. Shower switch to turn shower was hidden behind a desk and none of the night shift staff knew what todo
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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