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The Old Custom House

Name: The Old Custom House
Address: South Quay, Padstow, Cornwall, England, PL28 8BL, South Quay, PL28 8BL, England
Rating: 8.8

Inn

8.8

/10

Very Good

346 reviews

What Guests Say About Their Stay

Albert

10.0

/ 10

Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.

Bruce

10.0

/ 10

Old style unique hotel, spacious rooms with a great view. Nice breakfast included. Very friendly staff.

Reuben

10.0

/ 10

Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!

In the Area

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South Quay, Padstow, Cornwall, England, PL28 8BL

Main Facilities

Restaurant

WiFi

The Old Custom House is a accommodation is located at Padstow.

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What's around The Old Custom House

South Quay, Padstow, Cornwall, England, PL28 8BL

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Location

The Old Custom House is a accommodation is located at Padstow.

About The Old Custom House

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Savor your favorite dishes with special cuisines from The Old Custom House exclusively for you.

The Old Custom House is a accommodation with great comfort and excellent service according to most accommodation's guests.

Get precious and unforgettable moment during your stay at The Old Custom House.

All facilities in The Old Custom House

Others

Public Facilities

Restaurant
Others
Smoke-free area
Coffee shop

Food and Drinks

Connectivity

Free WiFi

Hotel Services

Front desk

Nearby Facilities

Hair salon

Accommodation Policy & General Information in The Old Custom House

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Nearby parking fee: GBP 8.80 per night (499 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

The front desk is open daily from 7:30 AM - 9:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

The property will be renovating from October 31 2026 to April 25 2027 (completion date subject to change). The following areas are affected:

One of the dining venues
Bar/lounge
Exterior
Front desk
Guestrooms
Hallway
Lobby

The following facilities are closed on Christmas Day:

Bar/lounge
Dining venue(s)

During renovations, the inn will make every effort to minimize noise and disturbance.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

16:00 - 21:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, WiFi
Check-In / Check-Out Time	From 16:00 - 21:00 - to 11:00
Available rooms at The Old Custom House	22
Another facilities in The Old Custom House	Others, Smoke-free area, Coffee shop, Bar, Free WiFi

Frequently asked question in The Old Custom House

What are available facilities at The Old Custom House?

There are top facilites at The Old Custom House such as Restaurant, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Old Custom House?

The standard check-in time at The Old Custom House is starting from 16:00 - 21:00 while the latest check-out time is at Before 11:00

What is the star rating of The Old Custom House

The Old Custom House has a 4.0-star rating.

How many rooms are available at The Old Custom House

The Old Custom House has 22.

What do past guests say about The Old Custom House?

The Old Custom House is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in The Old Custom House

Overall Ratings & Reviews The Old Custom House

Other sources (346)

8.8

Very Good

From 346 reviews

Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

8.8

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Traveler Reviews The Old Custom House

Number of reviews per page

Top reviews

Albert

Leisure with Partner

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.

Jackie

Leisure with Partner

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

The room was nice with a lovely view of the harbour but the bathroom is in need of a refurbishment. Although it was clean the wallpaper was coming off the wall, the plaster above the shower was flaking off and the shower tray was rusty. The staff were very friendly and always willing to help. My only gripe is when the bar staff pet peoples dog that they wash their hands before serving food and drinks. The bar area was very festive and the food was lovely. I do think the restaurant was also in need of a facelift. The hotel is in an excellent position right on the harbour and there is payable parking directly opposite. I did read that the hotel is due for refurbishment in 2026 and if this is the case I would definitely chose to stay her again.

Bruce

Leisure Family

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Old style unique hotel, spacious rooms with a great view. Nice breakfast included. Very friendly staff.

Andrew

Business

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Staff and room very good

Reuben

Business

10.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!

GARY NIGEL

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Location perfect, staff very friendly and efficient, breakfast excellent

Craig

10.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+

Jennifer

Leisure with Partner

6.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Good location but hotel is a bit tired

Hugh

Leisure with Partner

2.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

It was tired and very dirty mold in shower and in windows bird excrement all over windows, really disappointing not at all what was advertised feel like we really over paid for what was delivered the pictures are very different from reality.

Graham

Leisure with Partner

10.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

We arrived really early but were allowed to check in hours before Everything about the customer service was excellent

Lisa

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

The perfect place to stay in Padstow! With convenient (paid) parking just across the street, we were able to enjoy walking through padstow before the crowds and the surrounding areas. Brilliant modern bathroom too.

Kevin

Leisure

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only

Tony

Leisure with Partner

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Brilliant place to stay in the heart of Padstow

Katie

Leisure with Partner

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.

RICHARD

6.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

bed was sub par

RICHARD

Leisure

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

ok not updated great mattress not good

Jane

6.0

/10

Reviewed 38 week(s) ago

Hotels.com verified review

Not that good. Shower switch to turn shower was hidden behind a desk and none of the night shift staff knew what todo

Mike

Leisure with Partner

8.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.

Melville

Leisure Family

10.0

/10

Reviewed 42 week(s) ago

Expedia Group verified review

Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.

Peter

10.0

/10

Reviewed 47 week(s) ago

Hotels.com verified review

A long and twisty stairs

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.