The Old Custom House

Great breakfast. Comfortable rooms. Very helpful and friendly staff. Lots to see in Padstow. Some noise from the pub in the building at night and carpets could use a refresh, especially in common areas.

The staff were so kind and helpful, nothing was too much trouble. The room was comfy with a lovely view of the harbour

Great room overlooking the harbour. The breakfast was freshly cooked and delicious. All staff were friendly and helpful.

The room was nice with a lovely view of the harbour but the bathroom is in need of a refurbishment. Although it was clean the wallpaper was coming off the wall, the plaster above the shower was flaking off and the shower tray was rusty. The staff were very friendly and always willing to help. My only gripe is when the bar staff pet peoples dog that they wash their hands before serving food and drinks. The bar area was very festive and the food was lovely. I do think the restaurant was also in need of a facelift. The hotel is in an excellent position right on the harbour and there is payable parking directly opposite. I did read that the hotel is due for refurbishment in 2026 and if this is the case I would definitely chose to stay her again.

Old style unique hotel, spacious rooms with a great view. Nice breakfast included. Very friendly staff.

Staff and room very good

Very clean and functional room. Lovely pub atmosphere downstairs with a good food menu and lots of local and mainline beers to choose from. Full breakfast was very good too! Recommend!

Location perfect, staff very friendly and efficient, breakfast excellent

Vielfältige Auswahl

Great hotel with a welcoming atmosphere in a fabulous location. The staff are exemplary 10/10+

Good location but hotel is a bit tired

It was tired and very dirty mold in shower and in windows bird excrement all over windows, really disappointing not at all what was advertised feel like we really over paid for what was delivered the pictures are very different from reality.

We arrived really early but were allowed to check in hours before Everything about the customer service was excellent

Das Hotel ist perfekt gelegen am Hafen von Padstow. Die Gänge durch das alte charmante Haus zu den Zimmern sind sehr verwinkelt. Für die Zimmer selbst ist nach Angaben der Rezeption im nächsten Jahr eine umfassende Renovierung geplant. Das gebuchte Doppelzimmer (laut Hotel Kategorie Value Double) ist eher ein Einzelzimmer. In England ist ein Double Bed nur 1,25 m x 1,90 m - das sollte man bei der Buchung wissen. Gutes Pub-Frühstück.

The perfect place to stay in Padstow! With convenient (paid) parking just across the street, we were able to enjoy walking through padstow before the crowds and the surrounding areas. Brilliant modern bathroom too.

Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only

Brilliant place to stay in the heart of Padstow

We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.

bed was sub par

ok not updated great mattress not good