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The Westin London City
Hotels
9.1
/10
Exceptional
263 reviews
What Guests Say About Their Stay
Adedayo
10.0
/ 10
spacious rooms, attentive staff, excellent property
'know-how' required for access, especially vehicular access
Rhys
10.0
/ 10
The staff was extremely friendly and helpful. The room was clean and comfortable. I would not hesitate to stay again in the future.
Krisjan
10.0
/ 10
Great place mostly for adults. They had great activitiea for kids as well.
In the Area
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60 Upper Thames Street, City of London, Central London, London, England
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in The Westin London City
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What's around The Westin London City
60 Upper Thames Street, City of London, Central London, London, England
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Discover More About The Westin London City
Location
The Westin London City is a hotel is located at City of London.
About The Westin London City
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Westin London City exclusively for you.
The Westin London City is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at The Westin London City.
All facilities in The Westin London City
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Newspaper in lobby
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Business Facilities
- Meeting facilities
- Conference room
- Meeting rooms
- Conference rooms
- Computer station
Things to Do
- Indoor pool
- Spa
- Sauna
- Steam room
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
General
- Fireplace in lobby
- Banquet
- Ballroom
Food and Drinks
- Bar
- Breakfast
Connectivity
- Free WiFi
In-room Facilities
- TV
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in The Westin London City
Important Note
- Fee for English breakfast: approximately GBP 30 per person
- Nearby parking fee: GBP 32 per day (984 ft away)
- Pet fee: GBP 50 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: GBP 50.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, mobile payments, and cash
- Mobile payment options include: Google Pay and Apple Pay
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Westin London City | 226 |
Number of floors in The Westin London City | 8 |
Another facilities in The Westin London City | Laundry service, Tours, Multilingual staff, Newspaper in lobby, Wedding service |
Frequently asked question in The Westin London City
What are available facilities at The Westin London City?
There are top facilites at The Westin London City such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Westin London City?
The standard check-in time at The Westin London City is starting from From 15:00 while the latest check-out time is at Before 11:00
Does The Westin London City provide breakfast?
Yes, The Westin London City provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Westin London City?
The Westin London City is a 5.0-star hotel.
How many floors does The Westin London City have?
The Westin London City has 8 floors.
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More Reviews from Other Guests in The Westin London City
Overall Ratings & Reviews The Westin London City
Traveloka (2)
Other sources (261)
9.2
Exceptional
From 261 reviews
Cleanliness
9.6
Room Comfort
9.4
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews The Westin London City
Number of reviews per page
20
40
Top reviews
rajveer kaur
Friends and Family
4.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
I had a very disappointing stay at this so-called 5-star hotel. Upon arrival, after taking full payment, I was told my room was not ready because they had offered other guests a late checkout. When I pointed out that this was not my problem and that I had booked and paid for a room from 3pm, the staff continued to justify themselves by saying the other guests were "members" and therefore had priority. It felt like they were trying to make it my issue rather than owning their poor management. After a long back and forth, we were eventually given a room, but the attitude clearly showed that guest service is not their priority.
What made the experience worse was how dismissive the staff were—it even made me question if race played a role, as we are Indian and felt unfairly treated compared to how other guests were being handled. Regardless, no 5-star hotel should treat paying guests this way.
Breakfast service was equally poor— painfully slow, and I’m still waiting for the almond coffee I ordered.
Overall, this was nowhere near the standard of a 5-star experience. I would not recommend this hotel to anyone expecting professionalism, respect, or basic hospitality.
Read More
Adedayo
Business and Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
spacious rooms, attentive staff, excellent property
'know-how' required for access, especially vehicular access
Rhys
Leisure Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The staff was extremely friendly and helpful. The room was clean and comfortable. I would not hesitate to stay again in the future.
Krisjan
Friends and Family
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Great place mostly for adults. They had great activitiea for kids as well.
Christopher
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Superb hotel. Excellent service from all staff. Premium feel but still family friendly. Highly recommend.
yalin
Leisure Family
8.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
I like the overall facility and pretty easy to access most of the point of interests
Sean
Friends and Family
10.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Absolutely fantastic hotel. The location is not great but Uber is everywhere and the Tube is a quick walk. Would definitely stay here again. Special shout out to Stalin at the front desk!
Chad
Business and Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Everything about this hotel was amazing. The staff is incredible and everyone was incredibly kind to my kids. Close to many of the sites of London and definitely walkable. My family would absolutely stay here again.
Milton
Leisure Family
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The staff is excellent all very helpful and friendly. My family and I had excellent interactions with each member from the day we checking in to checking out. The property is well maintained. It's within walking distance of restaurants, public transportation and right on the river. We walked to landmarks in both directions on the waterfront. The only surprise was that the guest rooms don't have a view of the river.
Read More
Jia-Chyi
Leisure Family
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Our room was near the service elevators, around 7am each day - there were loud noises (almost sounded like motor belt moving).
Ji Ho
Leisure with Children
8.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Great service from the staffs. Rooms are clean.
Restaurant options and attractions are very limited as the property is near financial district.
Glenda
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Nice stay
nancy
Leisure with Friends
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Proprety was very nice and clean, staff were very nice. its a quiet area, they only thing it was far from shops so that would be the only reason I would not stay there agian as I like to walk to shops.
Derek
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Staff excellence
Daniel
10.0
/10
Reviewed 42 week(s) ago
Hotels.com verified review
Had the most incredible stay here. The hotel looks brand new, smells amazing and all of the staff and the service they provide is top class.
The spa and gym are excellent, gym is very well equipped with everything needed to have a great workout. The pool, jacuzzi and steam room area are great to spend a morning unwinding in. The rooms are large and spacious with all the amenities needed and beds are large and comfy. Finally the breakfast was amazing. Really enjoyed our stay and will definitely recommend this amazing hotel to others.
Read More
Verified traveler
Business
6.0
/10
Reviewed 45 week(s) ago
Hotels.com verified review
Great location, close to the financial district and very walkable. Rooms were great, check in was amazing and friendly. My only negative was the bar. The service at the bar was poor, and there were multiple nights when they shut the bar early even when there were loads of people there.
Diego
Leisure Family
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Amazing Service... Muhammad and the team, excellent
Kimberly
Leisure with Partner
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Great service, hotel was very comfy. Pool temperature was a bit cold for London and Jacuzzi was barely 70 degrees but it was still nice to decompress after a long days walk. Great walking distance to many attractions and restaurants.
Ricky
Friends and Family
10.0
/10
Reviewed 47 week(s) ago
Hotels.com verified review
Amazing staff, excellent service and beautiful hotel in a perfect location. The food was top-tier too!
Verified traveler
10.0
/10
Reviewed 47 week(s) ago
Hotels.com verified review
Elegant and comfortable. Great breakfast.
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews The Westin London City
Traveloka (2)
Other sources (261)
9.2
Exceptional
From 261 reviews
Cleanliness
9.6
Room Comfort
9.4
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews The Westin London City
Number of reviews per page
20
40
Top reviews
rajveer kaur
Friends and Family
4.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
I had a very disappointing stay at this so-called 5-star hotel. Upon arrival, after taking full payment, I was told my room was not ready because they had offered other guests a late checkout. When I pointed out that this was not my problem and that I had booked and paid for a room from 3pm, the staff continued to justify themselves by saying the other guests were "members" and therefore had priority. It felt like they were trying to make it my issue rather than owning their poor management. After a long back and forth, we were eventually given a room, but the attitude clearly showed that guest service is not their priority.
What made the experience worse was how dismissive the staff were—it even made me question if race played a role, as we are Indian and felt unfairly treated compared to how other guests were being handled. Regardless, no 5-star hotel should treat paying guests this way.
Breakfast service was equally poor— painfully slow, and I’m still waiting for the almond coffee I ordered.
Overall, this was nowhere near the standard of a 5-star experience. I would not recommend this hotel to anyone expecting professionalism, respect, or basic hospitality.
Read More
Adedayo
Business and Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
spacious rooms, attentive staff, excellent property
'know-how' required for access, especially vehicular access
Rhys
Leisure Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The staff was extremely friendly and helpful. The room was clean and comfortable. I would not hesitate to stay again in the future.
Krisjan
Friends and Family
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Great place mostly for adults. They had great activitiea for kids as well.
Christopher
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Superb hotel. Excellent service from all staff. Premium feel but still family friendly. Highly recommend.
yalin
Leisure Family
8.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
I like the overall facility and pretty easy to access most of the point of interests
Sean
Friends and Family
10.0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Absolutely fantastic hotel. The location is not great but Uber is everywhere and the Tube is a quick walk. Would definitely stay here again. Special shout out to Stalin at the front desk!
Chad
Business and Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Everything about this hotel was amazing. The staff is incredible and everyone was incredibly kind to my kids. Close to many of the sites of London and definitely walkable. My family would absolutely stay here again.
Milton
Leisure Family
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The staff is excellent all very helpful and friendly. My family and I had excellent interactions with each member from the day we checking in to checking out. The property is well maintained. It's within walking distance of restaurants, public transportation and right on the river. We walked to landmarks in both directions on the waterfront. The only surprise was that the guest rooms don't have a view of the river.
Read More
Jia-Chyi
Leisure Family
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Our room was near the service elevators, around 7am each day - there were loud noises (almost sounded like motor belt moving).
Ji Ho
Leisure with Children
8.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Great service from the staffs. Rooms are clean.
Restaurant options and attractions are very limited as the property is near financial district.
Glenda
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
Nice stay
nancy
Leisure with Friends
10.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Proprety was very nice and clean, staff were very nice. its a quiet area, they only thing it was far from shops so that would be the only reason I would not stay there agian as I like to walk to shops.
Derek
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Staff excellence
Daniel
10.0
/10
Reviewed 42 week(s) ago
Hotels.com verified review
Had the most incredible stay here. The hotel looks brand new, smells amazing and all of the staff and the service they provide is top class.
The spa and gym are excellent, gym is very well equipped with everything needed to have a great workout. The pool, jacuzzi and steam room area are great to spend a morning unwinding in. The rooms are large and spacious with all the amenities needed and beds are large and comfy. Finally the breakfast was amazing. Really enjoyed our stay and will definitely recommend this amazing hotel to others.
Read More
Verified traveler
Business
6.0
/10
Reviewed 45 week(s) ago
Hotels.com verified review
Great location, close to the financial district and very walkable. Rooms were great, check in was amazing and friendly. My only negative was the bar. The service at the bar was poor, and there were multiple nights when they shut the bar early even when there were loads of people there.
Diego
Leisure Family
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Amazing Service... Muhammad and the team, excellent
Kimberly
Leisure with Partner
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
Great service, hotel was very comfy. Pool temperature was a bit cold for London and Jacuzzi was barely 70 degrees but it was still nice to decompress after a long days walk. Great walking distance to many attractions and restaurants.
Ricky
Friends and Family
10.0
/10
Reviewed 47 week(s) ago
Hotels.com verified review
Amazing staff, excellent service and beautiful hotel in a perfect location. The food was top-tier too!
Verified traveler
10.0
/10
Reviewed 47 week(s) ago
Hotels.com verified review
Elegant and comfortable. Great breakfast.
Number of reviews per page
20
40