Hôtel Mercure Lourdes Impérial

Great location and clean rooms. Good breakfast

Very convenient to shops, dining, and access to Lourdes sanctuary.

I felt at home and the staff very courteous and helpful. I have nothing bad to say regarding this hotel. Excellent service

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Like - Front Desk staff, Sebastian greeted and showed welcoming hospitality although the checkin was passed midnight.

The hotel facilities are in disrepair. It is old but not well maintained.

Staff was very friendly, especially the waitress! Enjoyed our stay . Will go again and again.

I was able to book this hotel cheaply- 3 days for a little over 160 euros. We were given a tight, small and I hate dark colored carpets. It is a very good excuse for dirty carpets although this one was not dirty, I think. The view from our window was an unoccupied building that was dilapidated. The reception desk (male) cannot really understand english and of course cannot communicate effectively in English. I requested for something one time and he cannot accomodate at all. Nothing. One cannot get anywhere with that receptionist. The lady was effective, very good. The male is totally useless. I stayed in this hotel many years back and I was happy then, now I will never go back to that place. Also advised my friends to avoid this place. Looking for someplace else to stay for next visit.

Nous avons eu un service exceptionnel. Merci à l’hôtel pour leur accueil chaleureux.

I found Mercure Imperial through the ranking which did not disappoint. The hotel is centrally located and the staff are knowledgeable and friendly. Due to the low season, many places and restaurants were closed. Surprisingly the hotel's restaurant provided a nice option for a solid meal service. I felt safe too because the server made sure every customer showed the COVID green pass before entering the restaurant. Great job!

Centrally placed with river view. Very welcoming and helpful reception staff. Good breakfast & dinner reasonably priced. Very comfortable beds. Overall excellent stay.

Comfortable stay, staff helpful. Found the room comfortable. Although found the brochures on the table very dusty. Some amenities were not immediately provided, like water they prepared 1 even if reservation is for 2pax. About 5mins walk to the sanctuary and near to restaurants.

Clean comfortable room with a great view and a nice balcony. Super Staff who helped me at every request. The was a decent breakfast available. This is a very nice place to stay close to the Grotto and Basilica.

This was a terrible hotel-stay with the A/C not working and the bed small. The only good thing was it is close to the entrance for the grotto. We were told there was parking but when we got there there was none. You had to park down the street if you found an open spot.

Staff were very friendly, room was clean. Beautiful hotel. Good location

The hotel is just a 10 minute leisurely walk to the Basilica and Grotto of Lourdes. The rooms are typically small as European rooms are (and the shower stall, too), but comfy. The breakfast a typical and tasty one of French morning cuisine, quite enjoyable. Everything very clean and neat. Staff great and helpful. Go to the top floor terrace for a great view of the town and (in March), snow covered Pyrenees. From the airport I took a taxi, it was about 25 euros (you can pay by credit card). A beautiful river flows right in front of this property.

Went to Lourdes midweek off-season. Hotel was very pleasant and like the town very quiet. Bar was minimal, but kitchen was excellent--French cuisine worth all the hoo-ha. Easy walking distance to the religious sites. If you walk away from the river (that is, behind the hotel) you'll find some neighborhood bars and cafes that feature wonderful multilingual atmospheres. If I ever come back this way again will definitely stay at the Mercure.

Breakfast should be more choices. Aminities very bad for Mercure standard

Friendly and clean, close to centre, just 5mins walk to Sanctuary and Grotto. Breakfast excellent. Season in Lourdes is April to October so most restaurants, shops and hotels shut.

We enjoyed out stay very much as the customer service wss excellent, the food was pleasant and the rooms were beautifully done. I cannot fault it! Definitely recommend to anyone going to Lourdes.