ibis Koeln Centrum

Staff were helpful whenever approached. The hotel was basically clean, except that my bedclothes were not. Amenities were adequate, but I’d like to have tea and coffee in my room.

Clean room and hotel with friendly and helpful staff. Hotel is close to shops and transport links, making it a great location.

Lekker ontbijt. Eerder kleine kamers. Beetje lawaai vanuit andere kamers

All good

Helpful staff

Small but clean room, beds weren't ideal for a tall person. Staff were friendly, shops very close by and a great selection of bars and pubs close by too.

Nice hotel but room I stayed in

Yes

Comfortable

clean room

Nice place. Close to a convenient transportation spot. For Americans I would compare it to a Hampton Inn, just smaller like most things in a European city.

The rooms are very small, but the breakfast is great, and the hotel staff is very friendly and helpful. Great location right next to Barbarossaplatz train station, and within walking distance of restaurants, grocery stores and laundromats.

Nice basic hotel in a relatively central area of town.

Everything worked ok.

Good location in the city with a short walk to everything you may need. Really small room with even smaller bathroom though. Comfortable bed and okay breakfast buffét.

I got there before 3pm, at around 12:15 or 12:30pm, and the staff very nicely told me that unfortunately there weren't any rooms available. However, I waited only 20 minutes, and the front desk immediately told me a room was ready and I was able to put my stuff down before heading over the the Gamescom convention center. The room was spacious and clean, enjoyed my stay there

The room was a little small but otherwise all good

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Good location, not quite as central as the Ibis Koeln Hbf but still very convenient with the university nearby as well as tram stop Barbarossaplatz and rail stop Köln Süd. You can get decent deals here when the Ibis Koeln Hbf hotel is sold out. Interior design is the new Ibis design launched in the 2010s so it has been refurbed not long ago. But very hot rooms in the summer though, it seems aircon is only available in parts of the hotel. Also, tiny bathrooms.

So unhappy, there was no air conditionner in any rooms and I specifically booked this hotel because on their website is says AIR CONDITIONING , well its not true, they only have fan systems and that is not working, guest were complaining it was 32 degrees in the rooms, the staff at the reception are trying to find all excuses, that they have it but its not working or its working in some rooms but they dont know which one, I ask for a refund , they refused , I ask they to transfer me at another Accor hotel with air conditioning and they also refused, they are basically laughing at you , even the reception was so hot you could not have a drink at the bar, my first time with such a bad service, I will write a letter to customer relations.