NH Collection Köln Mediapark

Clean

The staff were welcoming and made an effort to be warm and friendly. The hotel was nice and everything was presented well. The room was clean with a comfortable bed. My only complaints are: 1. The bathroom floor was dirty. I spilt something and used a tissue to wipe it up. The tissue was filthy and showed it hadn’t been cleaned for a while. There were also lots of splashed water marks on the tiles. 2. Above the toilet, there was a strip of white painted wood, going across the wall. This strip was very dirty and it was obvious it hadn’t been cleaned for a while. It had a thick dusty coating with yellow marks in the groove against the wall. I had to clean it because I did not want to look at it throughout my stay. I had to put a bit of pressure on whilst cleaning the yellow marks. 3. The shower had half a door. As a result, I flooded the bathroom the first time I used it. During the showers after, I kept turning the shower on and off while I was using it, so the water would not build up and I could drain it out. Having said all that, would I stay here again… yes! A lovely hotel with seating outside, a good location and friendly staff. I wasn’t uncomfortable in the room, but their bathroom cleaning needs some attention.

👍👍

Great room. Was really clean on arrival. The staff were very friendly and helpful. Breakfast was a bit expensive but really good!

Clean room, staff were a bit standoffish but that’s okay.

Refrigerator wasn’t plugged in or turned on, key stopped working, service not the fastest considering the cost. Overall ok

Clean, modern & great breakfast

Friendly and helpful staff and clean well equipped room

Nice facility. Away from the attractions

Clean room, friendly staff, great breakfast and nice wellness area

Room was in good conditionn. However 2 single beds on wheels (like in a hospital) and no double bed. Beds had not been moved to sweep/vacuum under them which was full of dust. Could not get any mobile phone signal in the room or anywher on the 1st floor. Reception staff unhelpful to resove these issues. Check-in process very slow and unable to complete check in formalities on-line prior to arrival. Excellent Breakfast, although no eggs were available one morning!

Lots of free sweeties, biscuits and drinks available in reception.

Staff was friendly, helpful and welcoming. The toilet bowl had water stains where previously had a leak. The shower cubicle was not perfectly clean due to some water stains. The limescale from the bidet tap was not fully descaled especially the base of the tap. One of the towels provided was old and shredded along the sides. Initially when we came into the room the complimentary bottle of water was missing however after we left the room and returned later the bottle of water was provided. The room service was slightly disappointing because a used glass was not replaced. The bed was very comfortable with great pillows. The aircon was working well. Location was not the closest to the city however it is walkable (20 minutes).

The staff was excellent

Very nice room and good breakfast

All ok

Very difficult to access by car. I suggest more instructions in the City.

We stayed here as a one night stay as a family on route down to Switzerland, it was a little challenging to find the hotel park through google maps and were provided with a room with two doubles when I had asked for single beds in the children room but the hotel staff where really accommodating and helpful. We all slept amazing well after a long journey.

We had a great stay for 3 nights here. It was such a beautiful location - lovely walking out to the water, and behind was a lovely park. The bed was comfy, room was spacious. We had to take the key card out at night as it was really loud (the actual slot seemed to make a vibration noise, as well as the air con). We also said we’d appreciate another pillow, although they probably would’ve provided them had we asked. We didn’t eat here or have breakfast so can’t comment on that. Overall a great stay, thanks very much!

Warm and friendly staff, clean and close enough to all site seeing areas of Koln. Would definitely recommend