Overall Ratings & Reviews NH Collection Köln Mediapark

Warm and friendly staff, clean and close enough to all site seeing areas of Koln. Would definitely recommend

The only downside to the property is it wasn’t easy to find

Great place to stay . My favourite in koln

The hotel is great as is the location, but some members of staff need better customer service! Despite advising them 2 times that we couldn’t check in until the morning after our reservation we were made to feel like we we causing them a problem when we arrived ‘late’. One of the days there was no hot water and our coffee machine was kaput!

Excellent all over

Excellent hotel! Everything was great.

Check in was late but room was dirty.

Lovely hotel very welcoming

The room was very spacious an clean. The bed was super confortable. The shower was absolutely lovely. You got to use the shower. I would love one at home like this. The staff was very helpful and friendly. The only thing that could be better is a tea kettle rather being on a table then in a shelf. Very hard to work in there and the steam will bend the shelf after time. But I absolutely loved my stay.

Very nice hotel

The stay was very nice. Ms Asti was very accommodating, friendly, and took the time to ensure our stay was good.

Everything was fine except i asked soap to be refilled but it took 2-3 days to have it done.

Good hotel, well facilitated and good location.

It was really nice and the staff were very helpful during our stay. Loved the free sweets at reception!

Great hotel, in excellent location. Mediapark is a great place to stay- lovely lake, nearby walks and easy walkable distance to all key sights. Staff are super helpful and friendly. Air conditioning isnt great, but powerful fans are available. Highly recommend and would be happy to stay again.

A family of five (with three young kids), we received connecting rooms, and the kids room was filled with great little gifts, such as a drink, chocolate, little soaps and colouring material. These little details really make a difference after a long day of travelling! Thank you NH!

24 hour stay that was comfortable, traveling with my cousin we had everything we needed. Very clean and great service

Nice hotel. It has a sweet small bar area. Breakfast was ok but not worth the money. Allowing for late breakfasts, would clearly help as the restaurant area was overfull when we ate there. Coffee machine in the room was a pleasant plus. Bed was quite hard but not uncomfortable. Service was very good.

The hotel is lovely and the staff were great. The only issue is that our air conditioning didn't work so the room was very warm. The location is about 20 minute walk to the Dom, there were also restaurants and bars around the hotel area.

Overall, I really liked this hotel. It was clean, quiet, and the staff was accommodating. They even provided free drink coupons when you did not receive housekeeping services. That was a nice perk. The only issue I had was with pick up from ride share services. The drivers were unable to come pick us up from the front of the hotel because it was blocked off. The first driver just canceled because he didn't know how to get there. I eventually found out that there was an underground garage but it was too late by that point. I would still stay there again!