Novotel Aachen City

A good location for site seeing or getting out of town. Place is clean inside but general streets around are not clean. Good buffet breakfast and underground parking is handy. Area can get noisy at night if you leave windows open otherwise it is quiet.

Clean and comfortable room and bed. Expensive breakfast. Relatively unwelcoming reception staff.

The hotel was modern with small but clean rooms and a good location. Bathroom setup with tub & separate shower plus additional toilet room was nice, but with the sofa bed made, there wasn't anywhere to leave our luggage. The kids play area in the lobby, kids' check gift & a large breakfast buffet was very nice extra for the kids. The bar was opened late for the world cup game, which Germany won - definitely a great way to end the day.

Terrace on the rear not always open. Breakfast selection exceptional. Restaurant menu limited choice

Rooms were excellent, very clean comfy beds. Staff were very helpful with parking of motorbikes Breakfast is buffet style but food was good and there was a choice for everyone

Clean but needs some renovation.

This was a very comfortable room,and all the staff were very helpful. There was no hand basin in the toilet in the room. Which is not sanitary. The breakfast was high standard. The downstairs bar was well stocked and the barman was welcoming.

Impressed by the kindness, professionalism and proactivity of all the staff! Great breakfast. Clean and big rooms. Very convenient and central location. My second stay here and not the last!

It was brilliant! Gave us complimentary drinks each day of our stay and were very accommodating to our every request. Great location for visiting the Carolus Thermen heated pools.

Good cost benefit

This hotel is clean but very average. Close to everything but only has the very basic amenities. Breakfast was expensive €26 per person for buffet breakfast and there wasn't much to choose from. Reception could also be a little friendly to guests. No complimentary water so we bought water and asked to charge it in the room but we were told they can't do that since the room has already been fully paid for but doesn't make sense that they were ok to charge the €26 per person breakfast to the room.

Overall very good, but Breakfast was very basic for the price.

Location near malls and Christmas Markets Good food at the restaurant Friendly service Room available upon our arrival at about noon time

Very clean hotel/room, pleasant staff and a wonderful breakfast selection (though a bit pricey). I would have given it 5 stars if not for the odd room layout. I had a single queen room. The toilet was immediately to the left of the door, but the sink, shower and tub were around the corner. I found that odd. There was an electric kettle in the room with a few tea and instant coffee selections, and a mini fridge. The room size was good with two windows that you could open. I came in by train and you can take bus 3 or 13 to the Hansemannplatz stop. Cross the street to Peterstraße and the hotel is down on the left. Easy to get to and a short walk further down Peterstraße gets you towards the old town.

The breakfast was great, but they need more coffee machines. One machine is not enough for the demand, resulting in long lines...

Perfect hotel! Really impressed, staff were all lovely and helpful. Great for parking too. Breakfast is fantastic

Really nice building and very clean also comfortable friendly staff. Thank you for everything.

Great location near the cathedral and square. Hotel was great but we did not eat the breakfast as it was expensive at $26 euros each. I recommend the dining room as we ate 2 nights of 3. Parking was easy with our rental. Unfortunately, our vehicle was broken into and my wife’s Michael Kors purse (the only item we left and forgot in the car) was stolen. Note: the underground parking does not belong to the Hotel. I would recommend staying here without a vehicle.

nice place to stay

Nice overall. Just the AC wasn’t working in our room and it was too hot. Also the room was small for a family of 4