Castello Infinity Suites - Adults Only

Place is amazing. Room was very nice. Love the private pool. People were amazing. Restaurant was great. Location is unbeatable. Very short walking distance to the beach and boardwalk with dozens of restaurants and shops. One wishlist item is there wasn’t one large community resort pool for my friends to congregate at.

This was one of the most disappointing hotel experiences I’ve had. The Hotels.com listing is misleading and materially inaccurate. Its advertised the hotel as being on a white sandy beach with an exclusive beach bar, complete with photos suggesting exactly that. In reality, there is no exclusive beach bar and the nearest beach is public, rocky and nothing like the images or description (it’s a vile beach). Had the listing been accurate, I would never have booked this hotel. The problems didn’t end there. The blonde concierge was extremely unhelpful and refused to assist with booking restaurants or beach clubs. The hot water remained lukewarm throughout our stay and the manager shrugged his shoulders and refused to investigate. Towels were stained, had holes in them and are used interchangeably for both the bathrooms and the beach. The patio door regularly got stuck creating a safety concern. Housekeeping removed bedding from our room and failed to replace it, and when we raised it with the manager, he accused us of stealing it. The plunge pools are also very misleading in the marketing photos. Rather than overlooking a luxury setting, ours looked directly onto a car park and supermarket/high street. The location itself was also a huge disappointment.

Incredibly friendly staff that make the stay so much more pleasant. Breakfast was fantastic seated outdoors overlooking the beach

The room and pool were really clean and the staff were really helpful and attentive. We ate at the restaurant and the food was delicious.

No hot tub or private beach. The plunge pools are not heated (went in off season in October so too cold to use). Most plunge pools and outdoor areas are shaded. The beach is overcrowded and dirty. The restaurant is overpriced.

Great Beach view

Amazing hotel

Excellent

Super place, great staff

Nise hotel Amazing view quite really nice and have helpful stuff Easy work distance to the sea.

Excellent Hotel and very friendly & helpful staff, but...We booked half board for the convenience of pre-paying. The hotel hadn't realised this on the first night so we were given the "normal menu". After that we had the "Half Board" menu which was very limited in it's offering. So we had some dishes three or more times during the week. Why should we be treated as inferior just because we want to pre-pay?

Outstanding stay!

Beautiful new modern hotel. Suite room was 2 floors with private pool. Only downside was that specific room didn’t have a nice view. Staff was great. Overall amazing hotel steps away from the beach, Agia Pelagia. Nice small beach. Also walking distance to souvenir shops and tavernas. Hotel rooftop restaurant was amazing! Great food, wonderful friendly staff. 10/10

Staff were very catering to guests and always accommodating. Staff were lovely and would come again, hotel was clean and right on the beach/coastline

Where do I start I spent one day there but I’ve never experienced such hospitality there the staff the hotel manager Mr. George was nothing less than exceptional What wonderful place surrounded by amazing people and sites I will be definitely be back I even got a picture with mr george He greeted me with such respect and I’ll never forget my stay even if it just one day I recommend this resort for anyone to stay you won’t be disappointed Oh did I mention the food ?? Haha please try the blue crab waffle you won’t regret it

Excellent brand new place in the best view, food is excellent as well.

IMPECCABLE SERVICE AND BEAUTIFUL HOTEL!

The employees were amazing! So nice! They upgraded us to a suite! Great room! Loved it!

The property was beautiful and new, and the view from our room was gorgeous. We also took a lovely Greek cooking class from the excellent chef. The staff was always helpful and friendly. We loved our stay!

Staff was very friendly and helpful, spoke English, and treated us as if we were the only guests. The room with the balcony was exceptional, including the views. We did not want to leave the room.