Kefalonia Bay Palace by GHH

For this price range you would be crazy not to stay here. Apostolia and her team provide an exceptional level of service and the little unexpected touches made our stay unforgettable.

The staff and location were lovely. The view from Bay Palace provided beautiful sunrises, gorgeous views of the mesmerizing blue water beach, and enchanting views of the town.

Room clean but not deep clean, loads of dust on bed frame and pictures, ants in bathroom. Outside terrace and internal floors not clean for feet or white socks. Staff ok, breakfast very poor. Worryingly unsafe glass barrier around main pool, could be pushed over. Air conditioning basic. General maintenance low, jet shower had been glued so couldn’t change settings. Drains gargled and could smell around pool. Simple golf cart service to help guests up the hills, don’t stay here if not fit. Wasn’t the best hotel, not the worst either. Needs investment and an experienced manager. View great, not worth the money. Shame.

It looks a little tired now

Room We stayed in the family room, which was spacious and had a fantastic view. The old-fashioned furniture and bathroom didn't bother us, but the bathroom flooded every time we showered, even with the curtain closed. The water wouldn't drain, leaving the floor slippery all day, and no squeegee was provided. The bed was tatty, and the mattress was old and hard. Thankfully, I brought a self-inflating mat for some comfort. The aircon was old and barely worked. Despite closing the windows as instructed, the staff dismissed our complaints, leading to hot, uncomfortable nights. There were lots of steps, but we enjoyed the exercise after all the eating and drinking. Food and Drink Breakfast was disappointing and not up to 4-star standards. We often had to fetch our own cutlery, salt, pepper, and bowls. The food was the same every day and of mediocre quality. The only highlights were the yoghurt, cheese, juices, and coffee. The fried eggs were cold, and the scrambled eggs were rubbery. Fresh fruit options were limited to apples and a bit of fruit salad. Some young waitresses seemed to be in training and were unsure of what to do. While we enjoyed the swifts and swallows flying overhead, the hotel made no effort to clean their droppings from the banisters near the dining tables. The food was disappointing, so we were glad we didn't book half board. The bar inside was empty, with no music or atmosphere, which was a shame given the inviting terrace views. Pool The pool area was large w

Stunning setting & incredible views. The hotel is very tired. Tiles coming off in pool, no pictures. Food is very basic. Staff were very kind and friendly but when I checked in, the receptionist got lost trying to show me our room. Felt sorry for staff who are desperate for you to like your tine there. The whole place needs significant amounts invested to upgrade. It could be incredible.

Location Staff eager to help Spectacular view Proximity to a beautiful village

We had a great time. The room was basic but has a magnificant balcony overviewing the sea. Very quiet. Breakfast on another balcony. Board walk to the marina.

Fantastic stay in this lovely hotel. The staff was attentive and friendly.A special mention for excellent service, the manager Spiros and his reception girls Sis and Marie

Amazing

Unfortunately the hotel was about to shut for ‘major’ renovations. They are sorely required! Had to move room three times in four nights due to unfixable room faults, including failed front door lock, failed internet (rooms either side OK) and toilet flush knackered. Great views, friendly and helpful staff, but tired fixtures and fittings and probably not such great value at present.

The hotel is in such a beautiful setting. The views are out of this world. It is built on the hillside, so everywhere is a climb although they have installed some lifts. The service and food is fantastic.

The pool is fantastic. Service at the front desk was excellent. I was surprised that the rest of staff didn’t really speak Greek and the woman working the pool bar hardly knew how to make a frappe. The breakfast was good, though not like my sister remembered from a previous visit. The rooms are dated. Bathrooms/showers need an upgrade. The sensor on our door didn’t really work so it took forever to get in our room. No art on the walls. Tiny TVs. There is parking but it’s a treacherous drive up and don’t bother to book this place if you’re not able to easily go up and down stairs. Thank goodness we’re capable but I worry about older people who may not be. I’d probably try staying somewhere else next time.

Set up on the hill so the views are spectacular.

The only problem was that there were too many steps to walk up.

The guy at the reception is friendly and accommodating but the woman is, she’s more interested in selling boat trips and cruise and hiring a car than helping the customer. The so-called “A la carte “ menu is almost the same every night with few choices and food wasn’t very good. One dinner there was a maggot in the food (dead) that they replaced the food with a different main.If you order a more interesting main like seafood/squid they say that they’re all gone. My advice is don’t go for half board- it’s not worth it. The pool is lovely and big and reception area is nice and clean. The room is a good size but bathroom needs updating- no room to put your toiletry bag. I have an issue with toilet brush holder sitting below the loo roll holder that every time you take tissues off you touch the toilet brush which is very unhygienic. There are days we can smell the sewage especially in the bathroom. The drain of the bath is partly blocked even having a having shower is like flooding in the bath. The bath/ hand towels that they provide are not a 4 star at all( see my photos below). It looks like they cut the towel into two- threads are loose and hanging and smells bad. I don’t remember having towels in this condition in my own home let alone the hotel especially in a 4* hotel. The view is beautiful but the steps going up- I counted 150 steps from the bottom to the lift. I feel for the people who have mobility problem.

Nice hotel. Difficult room access. Bathrooms definitely needed an upgrade. Very friendly staff. Great views

We loved the private pool, the view, and villa.

This was probably a great hotel before electricity. It has all the makings to be great BUT someone has to put the money back into it. Elevators out of service and walking up 90 steps with bags is no way to vacation. The views once you get to your room are out of this world. Spend the money and make it nice again.

Beautiful location and view. V clean and comfortable. Overall fab, lots of steps though, and parking a slight issue. You need a car to fully explore everything the island has to offer - but don’t let this put you off!