Mercure Budapest Castle Hill

The hotel was well maintained but nearly all the staff were sullen with poor body language. The breakfasts were good but regularly ran out of food if you went down around 9-30. We had our carrier bag which was full snacks taken from our room. This was a first for us we hoped that it was by mistake and would turn up this did not happen. Our room was clean and bedding was well maintained. The dining room staff/ manager was very unfriendly and the service was poorly demonstrated. This is the third Mercure hotel that we have stayed in and this did not meet the standard that we would have expected.

Everyone was very friendly and the hotel was located in a nice area to walk to different parts of Budapest. Would definitely stay here again :)

Pleasant place to stay

Close to trai station.

We enjoyed the excellent breakfast, friendly staff, and great location. However, the sofa bed was a major disappointment. It was uneven and extremely uncomfortable—to the point where, as a family of four, we felt we would have been better off sleeping on the floor to avoid back pain. Great hotel, but the pull-out beds definitely need an upgrade.

Great hotel and location

We stayed one night. We had good experience there.

Clean, spacious room with plenty of surfaces for storage and a magnifying mirror in the bathroom which is always useful! Friendly staff and nice communal areas. Great location! Easy public transport links. The only thing that wasn’t great was the shower, which flooded the bathroom every time it was used. But a minor issue in this excellent hotel.

Perfect view of castle district. Area close to metro stations and trams. Walkable are. Breakfast was very good. Safe and family friendly

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Room cleaned each day without being asked

Room was clean and comfortable, excellent location, front desk very helpful.

Clean

Clean, checked in early, good restaurant

The air conditioning was not good, we were barely feel the AC during the whole staying even though we put the temperature very low. But the good thing is few of the sightseeing places are very close to the hotel, so we could take a walk.

First, I will talk about the pros.. 1. Comfortable beds and pillows 2. Nice breakfast and restaurant food 3. Nice bar 4. Great ambiance to sit and have drinks or gather with friends 5. Allowed me to check in early 6. Large rooms Cons.. 1. Air conditioning quit cooling after first night 2. Shower has a half door and the water soaks the entire bathroom floor 3. I had the “do not disturb” sign on my door and twice, someone just walked right in without even knocking 4. I was missing a TV remote. Had to call twice to get one brought to me 5. When you go to the breakfast buffet, be careful with the condiment containers and coffee machine. The container for the ketchup violently shot ketchup across and ruined my entire outfit. The ketchup literally shot sideways and ruined my favorite white shirt, pants, and new Italian slips ons (they are made of cloth and are cream colored) The coffee machine also spits coffee sideways too. Just be sure to stand way back. The sugar containers are always jammed and when you try to pour the sugar out, the entire lid falls off and spills the sugar all over the table and floor. I know this sounds petty, but it really ruined my morning because my outfit was not salvageable after the ketchup. They should use different dispensers for the condiments. Other than that, I really loved the hotel. I’d stay again, I would just know to be VERY cautious at breakfast. 😂

The Hotel location is great, its a 2 minute walk to the M1 subway, if you want to wander into Pest from Buda the walk is roughly 30 minutes if your not gawking at the castle and bridge etc. We only had one small issue with our room not been made up, they replaced the complimentary drinks in our fridge

Had a fantastic stay at the Mercure – the location couldn't be better! It's perfectly situated within walking distance of Fisherman’s Bastion and Matthias Church, offering stunning views of Budapest both at sunrise and after dark. The area felt very safe throughout our visit. A 1-hour Danube cruise is an absolute must—try to book around 8:15 to 8:30 PM so you can experience the city’s transformation from dusk to night. The Parliament building looks especially magical when it lights up around 9 PM (timing may vary depending on sunset). For those with a sweet tooth, don’t miss Ruszwurm near Matthias Church—a charming spot with delightful pastries. If you're up for some nightlife, take a stroll along the road by the Parliament where you’ll find plenty of bars for a casual hopping experience. The Széchenyi Chain Bridge is breathtaking when lit up at night, perfect for a scenic walk. While Citadella is currently closed for renovation, hiking up the hill still rewards you with mesmerizing panoramic views of the city—a solid 25-minute uphill walk, and absolutely worth it!

Hotel was perfect for families with children, room had many facilities, it was clean, breakfast was nice, the staff was friendly, location was perfect

We stayed at this hotel during our trip to Budapest and found it to be very conveniently located just a short walk from Fisherman’s Bastion and other main attractions in the Buda side of the city. We were three adults traveling (my daughter, husband and myself), and while the room was spacious enough, the third bed was quite uncomfortable the mattress was hard and made noise every time you moved. Unfortunately, the air conditioning also didn’t work properly, which made the room a bit uncomfortable during the night. On the positive side, breakfast was decent and the hotel facilities overall were clean and well-maintained. If the bed and air conditioning issues were improved, it would definitely be a great place to stay.