Trident, Chennai

The Chennai Trident is TOP NOTCH, bar none! For past work trips, I was booked at another 5 star competitor of the Trident. Once when a room was not available there, I shifted to the Trident. I’ll never go back anywhere else! I recently spent 3 weeks here across 2 stays. The Trident has the size of a medium sized hotel, but it has the charm and personalized service of a small hotel. After your check in, the front desk staff will recognize you as if they have photographic memories. You won’t have to wait for desk service. There are always several people on duty, and you will never catch them being distracted by mobile phones or anything else. They are 100% customer focused. The front desk is attentive to emails. Some colleagues and I once arrived late to our reservation, and requested via email, that the hotel hold our rooms. We were delighted and deeply greatful to still have a place to stay at the end of our arduous journey. It's likely that you will see at least one person cleaning glass or polishing the floor or otherwise tidying, at any time you pass by. You’ll not find anything out of place. Even their giant bowls full of floating flowers are fresh and perfect at all times. If I called out the names of each person individually who helped make my stays special, the list would consume the entire review space. Each person i interacted with deserves a shoutout.

The staff are first-class in every respect. Food is good, pool area is very relaxing. Proximity to airport is a plus. Priya and Lakshmi on the desk were particularly helpful.

Really very impressed with this hotel. Very conveniently located for the airport and frankly not much around there (as you would expect for an airport hotel). However, the hotel was very nice and the staff simply made the stay superb..from front desk when checking in and out to all the others in between. Indians are generally very hospitable but all the staff here exceeded that.