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BeSS Mansion Hotel Surabaya
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BeSS Mansion Hotel Surabaya
Hotels
Preferred Partner
8.9
/10
Very Good
2,333 reviews
What Guests Say About Their Stay
Staff Friendliness (100)
Bedroom (94)
Room Space (87)
Variety (85)
Widya R. R.
8.5
/ 10
This is the hotel that makes you feel you are staying at 5* hotel instead. The service is amazing, the food also very good, and all the staffs are very attentive to our needs. The facilities I think quite excellent for the price that they offered. The room is also spacious and very clean. Free minibar everyday is an added bonus. All in, I think I am happy with the service. Will definitely come back
Yoppi C.
10.0
/ 10
New hotel, very clean, friendly staff and good service, easy to get parking lot and delicious breakfast.
In the Area
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Jl. Raya Jemursari No.15A, Kec. Wonocolo, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60237
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
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Family-friendly Infinity Pool
Located near Airport
Excellent City View
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Available Room Types in BeSS Mansion Hotel Surabaya
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What's around BeSS Mansion Hotel Surabaya
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Jl. Raya Jemursari No.15A, Kec. Wonocolo, Wonocolo, Surabaya, Jawa Timur, Indonesia, 60237
Discover More About BeSS Mansion Hotel Surabaya
note: hotel was previously named Bess Mansion Hotel Surabaya
Location
Staying at BeSS Mansion Hotel Surabaya is a good choice when you are visiting Wonocolo.
About BeSS Mansion Hotel Surabaya
BeSS Mansion Hotel Surabaya is a hotel near Airport, an ideal accommodation while waiting for your next flight. Enjoy a satisfying place to rest during your transit.
BeSS Mansion Hotel Surabaya is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
From business event to corporate gathering, BeSS Mansion Hotel Surabaya provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, BeSS Mansion Hotel Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at BeSS Mansion Hotel Surabaya, a wonderful accommodation for your family holiday.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at BeSS Mansion Hotel Surabaya.
If you plan to have a long-term stay, staying at BeSS Mansion Hotel Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
BeSS Mansion Hotel Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at BeSS Mansion Hotel Surabaya will surely spoil you for numerous shopping centers nearby.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, BeSS Mansion Hotel Surabaya is suitable for you who value privacy during your stay.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from BeSS Mansion Hotel Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
BeSS Mansion Hotel Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at BeSS Mansion Hotel Surabaya.
All facilities in BeSS Mansion Hotel Surabaya
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Common Space
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet lunch
- Cafe
- Dining area
- Gala dinner
- Poolside bar
- Set menu dinner
- Set menu lunch
- Snacks
Hotel Services
- Bellhop
- Concierge
- Doorman
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Newspaper
- Porter
- Tours
- Wedding service
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Refrigerator
- Shower
- TV
General
- AC
- Banquet
- Heater
- Non-smoking room
- Swimming pool
- Smoking area
- Smoke-free
Things to Do
- Fitness center
- Garden
- Indoor pool
- Massage
- Outdoor pool
- Spa
Nearby Facilities
- Gift shop
- Grocery
- Hair salon
- Shops
- Supermarket
Business Facilities
- Business center
- Conference room
- Meeting facilities
- Projector
Transportation
- Secure parking
- Valet parking
Family-friendly Facilities
- Children pool
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in BeSS Mansion Hotel Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at BeSS Mansion Hotel Surabaya | 200 |
Number of floors in BeSS Mansion Hotel Surabaya | 60 |
Another facilities in BeSS Mansion Hotel Surabaya | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast |
Frequently asked question in BeSS Mansion Hotel Surabaya
What are available facilities at BeSS Mansion Hotel Surabaya?
There are top facilites at BeSS Mansion Hotel Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at BeSS Mansion Hotel Surabaya?
The standard check-in time at BeSS Mansion Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does BeSS Mansion Hotel Surabaya provide breakfast?
Yes, BeSS Mansion Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in BeSS Mansion Hotel Surabaya
Traveloka (2,333)
8.9
Very Good
From 2,333 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.9
Location
8.9
Service and Facilites
8.9
People often mention about BeSS Mansion Hotel Surabaya
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Keramahan Staff (84)
Kamar Tidur (83)
Rasa (82)
Variasi (79)
Suasana (75)
Ramah Keluarga (74)
Ukuran Kamar (74)
Area Hotel (71)
Kamar Mandi (67)
Akses (65)
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Traveler Reviews BeSS Mansion Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
a***i
Leisure
9.7
/10
Reviewed 3 day(s) ago
Good location and good service
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Johanes D. M.
Staycation
9.7
/10
Reviewed 3 day(s) ago
The rooms are clean, the food is quite good, and the pools are amazing, with two types: semi-indoor and outdoor. There's no chlorine smell, and it's very comfortable.
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y***a
9.4
/10
Reviewed 4 day(s) ago
Thank God, this is my second stay here. The service is excellent.
I apologize for a slight miscommunication, but the team was quick to resolve the issue.
Thank you very much.
As the name suggests, it's truly the best.
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W***y
Business
9.4
/10
Reviewed 4 day(s) ago
The room is spacious and clean, thanks...
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Aris S.
9.4
/10
Reviewed 5 day(s) ago
Nice Hotel, but need improve for Prize to decrease
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L***a
Staycation
10.0
/10
Reviewed 1 week(s) ago
Nice hotel, friendly staff, thanks
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Accommodation's Reply
26 Jul 2025
Dear Mrs. L*a. Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and for giving us the best review. We will continue to improve our services so that we will always be in your and your family's hearts. We look forward to welcoming you and your family to Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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NA
Nanda A. R.
Leisure
8.3
/10
Reviewed 2 week(s) ago
In terms of facilities, it is quite complete, the adult and children's swimming pools are quite good, the playground is sufficient, the room facilities are ordinary with a reasonable price.
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Accommodation's Reply
26 Jul 2025
Dear Mrs. Nanda, Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and for giving us your best review. We will continue to improve our services to ensure your family and I always feel at home. We look forward to welcoming you and your family to Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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M***o
10.0
/10
Reviewed 2 week(s) ago
It's so great. It's so great to stay here.
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Accommodation's Reply
26 Jul 2025
Dear M*o. Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and for giving us your best review. We will continue to improve our services to ensure you and your family always feel welcome. We look forward to welcoming you and your family to Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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M***o
10.0
/10
Reviewed 4 week(s) ago
Very satisfying, exciting poll, awesome
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Accommodation's Reply
11 Jul 2025
Dear M*o. Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and for giving us your best review. We will continue to improve our services to ensure you and your family always feel welcome. We look forward to welcoming you and your family to Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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R***A
Transit
10.0
/10
Reviewed 4 week(s) ago
I booked this room for my two younger siblings who were returning from worship so that they could comfortably meet their children, and thankfully during their 2-night stay they were comfortable and happy...
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1 people find it helpful
Accommodation's Reply
04 Jul 2025
Dear R*A. Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and giving the best review. We will continue to improve our services so that we will always be in your family's hearts. We look forward to welcoming you and your family at Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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R***A
Staycation
10.0
/10
Reviewed 4 week(s) ago
Friendly and helpful staff, large, clean and fragrant rooms, lots of food menu variations and changes every day, initially staying for 1 night but then extended for 1 more day....
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Accommodation's Reply
04 Jul 2025
Dear R*A. Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and giving the best review. We will continue to improve our services so that we will always be in your family's hearts. We look forward to welcoming you and your family at Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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A***A
Staycation
8.5
/10
Reviewed 5 week(s) ago
One of the perfect places to get a good view of the city, a bonus if the weather is clear, you will be able to view the sunset from certain rooms and from the swimming pool.
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2 people find it helpful
Accommodation's Reply
26 Jun 2025
Dear A*A. Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and giving the best review. We will continue to improve our services so that we will always be in your family's hearts. We look forward to welcoming you and your family at Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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R***i
10.0
/10
Reviewed 5 week(s) ago
Comfortable and certainly strategic location, easy to go anywhere and close to the city center and shopping. Culinary is also close...
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2 people find it helpful
Accommodation's Reply
26 Jul 2025
Dear R*i. Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and for giving us the best review. We will continue to improve our services so that you and your family will always be in our hearts. We look forward to welcoming you and your family to Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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DR
Dina R. W.
Staycation
8.5
/10
Reviewed 5 week(s) ago
We stayed for 1 night, overall it was okay, only when checking in the receptionist was not very friendly (other staff were friendly). It seems like they need to rejuvenate the bath towels because they were a bit shabby. Alhamdulillah the room was according to the request, which was a railways view. Thank you
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Accommodation's Reply
26 Jun 2025
Dear Mrs. Dina. Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and giving the best review. We will continue to improve our services so that we will always be in your heart and family. We look forward to welcoming you and your family at Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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h***s
Business
9.0
/10
Reviewed 5 week(s) ago
location is good near toll way. breakfast has variety but taste is not that good
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Accommodation's Reply
26 Jun 2025
Dear h*s. Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and giving the best review. We will continue to improve our services so that we will always be in your family's hearts. We look forward to welcoming you and your family at Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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A***s
Staycation
10.0
/10
Reviewed 7 week(s) ago
Good. Strategic location. Convenient parking. Complete breakfast at affordable prices. Hotel facilities such as gym and swimming pool are also sufficient.
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Accommodation's Reply
18 Jun 2025
Dear A*s, Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and giving the best review. We will continue to improve our services so that we will always be in your family's hearts. We look forward to welcoming you and your family at Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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DA
Dwi A.
Staycation
9.4
/10
Reviewed 8 week(s) ago
Yesterday's experience, I didn't expect there to be an Eid al-Adha prayer in the hotel pool area. Staycation without having to leave the sunnah prayer. Then we ate with family at the Gardenia restaurant, the menu was varied and the taste was delicious". This is the fourth time staying at Bess Mansion and it never fails. Thank you Bess Mansion.
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3 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Mrs. Dwi. Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and giving the best review. We will continue to improve our services so that we will always be in your family's hearts. We look forward to welcoming you and your family at Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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AL
Arfiani L.
Staycation
10.0
/10
Reviewed 8 week(s) ago
the best basically from the check in and check out process, the friendliness of each employee, the cleanliness and fragrant room for me who brought a small child, the atmosphere is very comfortable, from the beginning of the launch I tried to stay there until yesterday I tried to stay there again, it was very satisfying and the improvements are getting better, continue to be successful for Bess Mansion 😊...
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1 people find it helpful
Accommodation's Reply
07 Jun 2025
Dear Mrs. Arfiani. Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and giving the best review. We will continue to improve our services so that we will always be in your family's hearts. We await your presence with your family at Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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NM
Nayziila M.
Leisure
9.3
/10
Reviewed 8 week(s) ago
The staff is 1000 stars, the room + AC is also the best. Minus the breakfast variety, but okay 😍. In fact, the speed of all crew and staff deserves a thumbs up
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3 people find it helpful
Accommodation's Reply
07 Jun 2025
Dear Mrs. Nayziila M. Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and giving the best review. We will continue to improve our services so that we will always be in your heart and family. We look forward to welcoming you and your family at Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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V***i
8.6
/10
Reviewed 9 week(s) ago
For the service, the hotel staff are very friendly and very helpful, the room cleanliness is OK, the AC is also very cold. Very comfortable. The towels need to be replaced because they are thin and shabby. Unfortunately, I felt uncomfortable when having breakfast at the restaurant, I felt uncomfortable with the waiter not taking his eyes off us. Even worse, after I took the salad, the female waiter immediately took a position right in front of the salad again as if she was the salad supervisor 😂. The taste of the food is standard. We still have the possibility of staying here again but not to take the breakfast package. Because of that, we pay for food but the service of the restaurant employees is like we are eating for free and we are worried that we will finish all the food. 🤪
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3 people find it helpful
Accommodation's Reply
07 Jun 2025
Dear V*i. Thank you for choosing Bess Mansion Hotel Surabaya for your staycation in Surabaya and giving the best review. We will continue to improve our services so that we will always be in your family's hearts. We look forward to welcoming you and your family at Bess Mansion Hotel Surabaya. Thank you and stay healthy. Best regards, Bess Mansion Management.
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Number of reviews per page
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40
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