Search Hotels
- /
- 67,474Hotels in Indonesia/
- /
- /
- /
- Hotel in Bono Hotel Pekanbaru
See Other Accommodations in Pekanbaru
See All Photos
Bono Hotel Pekanbaru
Hotels
8.2
/10
Very Good
1,001 reviews
In the Area
See Map
Jl. Riau No 103, Padang Terubuk, Kec. Senapelan, Kota Pekanbaru, Riau 28155, Senapelan, Pekanbaru, Riau, Indonesia, 28155
Main Facilities
See more
This accommodation offers:
Outdoor pool
Poolside bar
Outdoor pool
Children pool
Swimming pool
Laundry service
Restaurant
Luggage storage
Elevator
Family room
Laundry
See more
Available Room Types in Bono Hotel Pekanbaru
Speed up your search by choosing what you need
Price Display
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!
Got it
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Bono Hotel Pekanbaru Address: Map & Location
Jl. Riau No 103, Padang Terubuk, Kec. Senapelan, Kota Pekanbaru, Riau 28155, Senapelan, Pekanbaru, Riau, Indonesia, 28155
Discover More Places
Discover More About Bono Hotel Pekanbaru
Location
Bono Hotel Pekanbaru is a hotel in a good neighborhood, which is located at Senapelan.
About Bono Hotel Pekanbaru
Whether you are planning an event or other special occasions, Bono Hotel Pekanbaru is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Bono Hotel Pekanbaru.
Bono Hotel Pekanbaru is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at Bono Hotel Pekanbaru will surely spoil you for numerous shopping centers nearby.
From business event to corporate gathering, Bono Hotel Pekanbaru provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Bono Hotel Pekanbaru, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Bono Hotel Pekanbaru exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Bono Hotel Pekanbaru is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Bono Hotel Pekanbaru.
All facilities in Bono Hotel Pekanbaru
Bar, Cafe and Lounge
Swimming Pool
Functional Hall
Lobby
Exterior
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Heater
- Non-smoking room
- Swimming pool
- Smoking area
- Smoke-free
Public Facilities
- Parking
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Wedding service
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Food and Drinks
- Restaurant with AC
- Breakfast
- Buffet breakfast
- Breakfast (surcharge)
- Dining area
- Poolside bar
Things to Do
- Barbecue
- Outdoor facilities
- Outdoor pool
- Outdoor pool
Business Facilities
- Business center
- Conference room
- Meeting facilities
- Projector
In-room Facilities
- Cable TV
- Desk
- Shower
- TV
Accessibilty
- Accessible bathroom
- Accessible parking
- Wheelchair accessible
Family-friendly Facilities
- Children pool
Connectivity
- Free WiFi
Accommodation Policy & General Information in Bono Hotel Pekanbaru
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Deposit
Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
Pets
Pets are not allowed in the accommodation.
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Bono Hotel Pekanbaru | 146 |
Number of floors in Bono Hotel Pekanbaru | 17 |
Another facilities in Bono Hotel Pekanbaru | AC, Ballroom, Banquet, Connecting rooms, Family room |
Frequently asked question in Bono Hotel Pekanbaru
What Time is Check In & Check Out at Bono Hotel Pekanbaru?
Check-in time at Bono Hotel Pekanbaru is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Bono Hotel Pekanbaru provide breakfast?
Yes, Bono Hotel Pekanbaru provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Bono Hotel Pekanbaru?
Bono Hotel Pekanbaru is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Bono Hotel Pekanbaru have?
Bono Hotel Pekanbaru has 17 floors.
How many rooms are available at Bono Hotel Pekanbaru?
Bono Hotel Pekanbaru has 146 rooms in total.
See All
More Reviews from Other Guests in Bono Hotel Pekanbaru
Overall Ratings & Reviews Bono Hotel Pekanbaru
Traveloka (1,001)
8.2
Very Good
From 1,001 reviews
Provided by travelers on
Cleanliness
8.1
Room Comfort
8.1
Meal
8.0
Location
8.4
Service and Facilites
8.1
People often mention about Bono Hotel Pekanbaru
All
Ambiance (31)
Bedroom (27)
Distance to City Center (26)
Staff Friendliness (25)
Bathroom (25)
Accessibility (24)
Surroundings (23)
Room Space (19)
Check-in/out Time (18)
Hotel Area (17)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Bono Hotel Pekanbaru
Number of reviews per page
20
40
Customer reviews
M***A
Staycation
8.8
/10
Reviewed 15 hour(s) ago
The room was very clean and comfortable. The hotel staff was also friendly. Safety and security at the hotel were also good. Elevator access is limited to guests only. Hopefully, things will get better, Bono. Thanks.
See original
Find this review helpful?
Verified Traveler
Leisure
6.3
/10
Reviewed 3 week(s) ago
The room was too noisy because there were construction jobs
Find this review helpful?
Accommodation's Reply
22 Oct 2025
Dear Mr/Mrs. G***t,
Warm greetings from Bono Hotel Pekanbaru,
Thank you for the valuable time you have given to add about our Hotel. We hope that you are very comfortable while at Bono Hotel Pekanbaru and enjoy every facility available at our Hotel. We will use the reviews you provide as a motivation as a reference so that We can always provide and maintain the best quality of our services.
Once again, Thank you and We look forward to welcoming You back at Bono Hotel Pekanbaru.
Best regards,
Management
M***d
10.0
/10
Reviewed 3 week(s) ago
Good very cool and awesome ………..
See original
Find this review helpful?
Accommodation's Reply
22 Oct 2025
Dear M*d, Warmest regards, Bono Hotel Pekanbaru Thank you for choosing Bono Hotel Pekanbaru and for taking the time to share your stay experience with us. Your experience is very valuable to us and it inspires us to improve our services in the future. We sincerely hope to welcome you back and will always provide the best service. Best regards, Management
See original
R***I
8.2
/10
Reviewed 4 week(s) ago
The staff at the location are comfortable and friendly, but yesterday the AC took a while to cool down.
See original
Find this review helpful?
Accommodation's Reply
22 Oct 2025
Dear Mr. R*i, Warmest regards, Bono Hotel Pekanbaru Thank you for choosing Bono Hotel Pekanbaru and for taking the time to share your stay experience with us. We apologize for the inconvenience caused by the air conditioning and have informed the relevant team. It is an honor for you to have shared your experience and it is a motivation for us to improve our service in the future. We do hope to welcome you back again and we will always provide the best service. Best regards, Management
See original
A***e
9.1
/10
Reviewed 5 week(s) ago
Awesome 👍 the place is nice, comfortable, the view is also good
See original
Find this review helpful?
Accommodation's Reply
22 Oct 2025
Dear Ms. A*e, Warmest regards, Bono Hotel Pekanbaru Thank you for choosing Bono Hotel Pekanbaru and for taking the time to share your stay experience with us. Your experience is very valuable to us and it is a driving force for us to improve our services in the future. We sincerely hope to welcome you back and will always provide the best service. Best regards, Management
See original
Anggia M. N.
Business
10.0
/10
Reviewed 10 week(s) ago
For office employees who work there, okay.
See original
Find this review helpful?
Accommodation's Reply
25 Aug 2025
Dear Mr./Mrs. Anggia M. N, Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
Y***s
Leisure
10.0
/10
Reviewed 11 week(s) ago
Overall, everything was great. Our whole family was very happy.
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Mr./Mrs. Y*s. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. We are very pleased with the happiness and experience you shared, which is a very valuable appreciation for us, as well as being more motivation to be able to provide better service in the future. We look forward to your next visit and we will always provide the best service. Best regards, Management.
See original
A***a
6.4
/10
Reviewed 13 week(s) ago
The problem is that the AC is not cold enough, maybe it can be fixed.
See original
Find this review helpful?
Accommodation's Reply
13 Aug 2025
Dear Mr/Ms A*a. 1. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. We sincerely apologize for the inconvenience you experienced during your stay. We have followed up on the AC not being cold enough. The experience you shared is a valuable appreciation for us and is a further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
R***i
Leisure
10.0
/10
Reviewed 21 week(s) ago
everything is good............the room is spacious......
anyway eeeeeee okayeweewwwwwwwwww
See original
2 people find it helpful
Accommodation's Reply
22 Jul 2025
Dear Mr./Mrs. R*i. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
N***n
Leisure
6.0
/10
Reviewed 22 week(s) ago
Overall is good. But we requested from traveloka for 2 single bed, get 1 large bed instead, the staff said we didn’t request and can’t change the room.
The bed cover really dirty, we don’t know that’s blood or lipstick, or pee stain. We really sprayed hand sanitizer all over the place because of the bed cover
2 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr/Mrs, N***n
Warm greetings from Bono Hotel Pekanbaru,
Thank you for the valuable time you have given to add about our Hotel. We hope that you are very comfortable while at Bono Hotel Pekanbaru and enjoy every facility available at our Hotel. We will use the reviews you provide as a motivation as a reference so that We can always provide and maintain the best quality of our services.
Once again, Thank you and We look forward to welcoming You back at Bono Hotel Pekanbaru.
Best regards,
Management
A***n
Business
9.3
/10
Reviewed 23 week(s) ago
on the second day asked to re-tap
it's useless to talk on the check-in day if you've already booked 2 times for 1 room, no need to check out again because the booking is for 2 days. there is no clear coordination between the receptionists who are on different shifts.
TV channels only get TVRI 🤪😂
they said it was burned but how come it lasted 2 nights and 3 days 😂🤪
Read More
See original
2 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. A*n. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
A***n
Business
9.3
/10
Reviewed 23 week(s) ago
stayed for 2 days (booked twice) just watched TVRI, they said the network was short-circuited 🤪🫢
on the second day they asked to re-tap, it was useless to talk on the check-in day if you had already booked 2 times for 1 room, you don't need to check out again because you booked for 2 days. there was no clear coordination between the receptionists who were on different shifts.
Read More
See original
Find this review helpful?
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. A*n, Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
K***A
9.1
/10
Reviewed 24 week(s) ago
The hotel staff is very friendly, on behalf of Alfin and Sahara, thank you for helping us.
See original
2 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr/Ms A, Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and becomes more motivation to be able to provide better service in the future. We look forward to your next visit and we will always provide the best service. Best regards, Management.
See original
F***i
5.4
/10
Reviewed 25 week(s) ago
the front office staff is very unfriendly, the short-haired lady is very unhelpful. I didn't have time to see her name, because her treatment was not good from the start.
I asked why there is no smoking number option on Traveloka. She replied: yes, the cheapest rate is like that, even though I ordered a deluxe double
See original
1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. F*i, Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
C***a
6.6
/10
Reviewed 25 week(s) ago
It was only 8 o'clock and breakfast was already finished. It seemed like there was not enough people to serve the guests.
See original
Find this review helpful?
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. C*a. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
A***s
Leisure
9.4
/10
Reviewed 26 week(s) ago
nice clean and comfortable in the room
See original
Find this review helpful?
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. A*s. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
A
Agus
Leisure
8.8
/10
Reviewed 26 week(s) ago
Good service and clean rooms.
See original
1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. Agus, Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and for taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us and serves as further motivation to provide better service in the future. We look forward to your next visit and will continue to provide the best service. Best regards, Management.
See original
F***l
Staycation
8.5
/10
Reviewed 28 week(s) ago
The room is quite comfortable, there are lots of culinary options around the hotel.
See original
1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. F*i. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
m***a
Business
7.4
/10
Reviewed 28 week(s) ago
hotel staff is not friendly when checking in.
no smile at all, looks indifferent.
and when checking out is very different, the staff is very friendly. and the check out process is very fast. and for food choices at breakfast is not too much.
See original
Find this review helpful?
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. M*a. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
M***a
Staycation
6.3
/10
Reviewed 29 week(s) ago
The water is yellow and smelly. The water coming out of the shower head spreads everywhere. There is a wire hanging from the bottom of the sink, as if the building is not finished yet. If there are 2 guests staying, does that mean they need 2 sandals but only 1 is provided? This is the first time I've asked for ice cubes and paid 20 thousand rupiah. The food at breakfast doesn't taste good, sorry to say. Breakfast is at half past 8 but it's not refilled even though many have run out. The hospitality of the receptionist is not good. The lobby security guard is nowhere to be found, even asking for a trolley is a hassle.
Read More
See original
3 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Mr./Ms. M*a. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in Pekanbaru
About Traveloka
Facebook
Instagram
Youtube
Copyright © 2025 Traveloka. All rights reserved
Overall Ratings & Reviews Bono Hotel Pekanbaru
Traveloka (1,001)
8.2
Very Good
From 1,001 reviews
Provided by travelers on
Cleanliness
8.1
Room Comfort
8.1
Meal
8.0
Location
8.4
Service and Facilites
8.1
People often mention about Bono Hotel Pekanbaru
All
Ambiance (31)
Bedroom (27)
Distance to City Center (26)
Staff Friendliness (25)
Bathroom (25)
Accessibility (24)
Surroundings (23)
Room Space (19)
Check-in/out Time (18)
Hotel Area (17)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Bono Hotel Pekanbaru
Number of reviews per page
20
40
Customer reviews
M***A
Staycation
8.8
/10
Reviewed 15 hour(s) ago
The room was very clean and comfortable. The hotel staff was also friendly. Safety and security at the hotel were also good. Elevator access is limited to guests only. Hopefully, things will get better, Bono. Thanks.
See original
Find this review helpful?
Verified Traveler
Leisure
6.3
/10
Reviewed 3 week(s) ago
The room was too noisy because there were construction jobs
Find this review helpful?
Accommodation's Reply
22 Oct 2025
Dear Mr/Mrs. G***t,
Warm greetings from Bono Hotel Pekanbaru,
Thank you for the valuable time you have given to add about our Hotel. We hope that you are very comfortable while at Bono Hotel Pekanbaru and enjoy every facility available at our Hotel. We will use the reviews you provide as a motivation as a reference so that We can always provide and maintain the best quality of our services.
Once again, Thank you and We look forward to welcoming You back at Bono Hotel Pekanbaru.
Best regards,
Management
M***d
10.0
/10
Reviewed 3 week(s) ago
Good very cool and awesome ………..
See original
Find this review helpful?
Accommodation's Reply
22 Oct 2025
Dear M*d, Warmest regards, Bono Hotel Pekanbaru Thank you for choosing Bono Hotel Pekanbaru and for taking the time to share your stay experience with us. Your experience is very valuable to us and it inspires us to improve our services in the future. We sincerely hope to welcome you back and will always provide the best service. Best regards, Management
See original
R***I
8.2
/10
Reviewed 4 week(s) ago
The staff at the location are comfortable and friendly, but yesterday the AC took a while to cool down.
See original
Find this review helpful?
Accommodation's Reply
22 Oct 2025
Dear Mr. R*i, Warmest regards, Bono Hotel Pekanbaru Thank you for choosing Bono Hotel Pekanbaru and for taking the time to share your stay experience with us. We apologize for the inconvenience caused by the air conditioning and have informed the relevant team. It is an honor for you to have shared your experience and it is a motivation for us to improve our service in the future. We do hope to welcome you back again and we will always provide the best service. Best regards, Management
See original
A***e
9.1
/10
Reviewed 5 week(s) ago
Awesome 👍 the place is nice, comfortable, the view is also good
See original
Find this review helpful?
Accommodation's Reply
22 Oct 2025
Dear Ms. A*e, Warmest regards, Bono Hotel Pekanbaru Thank you for choosing Bono Hotel Pekanbaru and for taking the time to share your stay experience with us. Your experience is very valuable to us and it is a driving force for us to improve our services in the future. We sincerely hope to welcome you back and will always provide the best service. Best regards, Management
See original
Anggia M. N.
Business
10.0
/10
Reviewed 10 week(s) ago
For office employees who work there, okay.
See original
Find this review helpful?
Accommodation's Reply
25 Aug 2025
Dear Mr./Mrs. Anggia M. N, Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
Y***s
Leisure
10.0
/10
Reviewed 11 week(s) ago
Overall, everything was great. Our whole family was very happy.
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Mr./Mrs. Y*s. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. We are very pleased with the happiness and experience you shared, which is a very valuable appreciation for us, as well as being more motivation to be able to provide better service in the future. We look forward to your next visit and we will always provide the best service. Best regards, Management.
See original
A***a
6.4
/10
Reviewed 13 week(s) ago
The problem is that the AC is not cold enough, maybe it can be fixed.
See original
Find this review helpful?
Accommodation's Reply
13 Aug 2025
Dear Mr/Ms A*a. 1. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. We sincerely apologize for the inconvenience you experienced during your stay. We have followed up on the AC not being cold enough. The experience you shared is a valuable appreciation for us and is a further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
R***i
Leisure
10.0
/10
Reviewed 21 week(s) ago
everything is good............the room is spacious......
anyway eeeeeee okayeweewwwwwwwwww
See original
2 people find it helpful
Accommodation's Reply
22 Jul 2025
Dear Mr./Mrs. R*i. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
N***n
Leisure
6.0
/10
Reviewed 22 week(s) ago
Overall is good. But we requested from traveloka for 2 single bed, get 1 large bed instead, the staff said we didn’t request and can’t change the room.
The bed cover really dirty, we don’t know that’s blood or lipstick, or pee stain. We really sprayed hand sanitizer all over the place because of the bed cover
2 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr/Mrs, N***n
Warm greetings from Bono Hotel Pekanbaru,
Thank you for the valuable time you have given to add about our Hotel. We hope that you are very comfortable while at Bono Hotel Pekanbaru and enjoy every facility available at our Hotel. We will use the reviews you provide as a motivation as a reference so that We can always provide and maintain the best quality of our services.
Once again, Thank you and We look forward to welcoming You back at Bono Hotel Pekanbaru.
Best regards,
Management
A***n
Business
9.3
/10
Reviewed 23 week(s) ago
on the second day asked to re-tap
it's useless to talk on the check-in day if you've already booked 2 times for 1 room, no need to check out again because the booking is for 2 days. there is no clear coordination between the receptionists who are on different shifts.
TV channels only get TVRI 🤪😂
they said it was burned but how come it lasted 2 nights and 3 days 😂🤪
Read More
See original
2 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. A*n. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
A***n
Business
9.3
/10
Reviewed 23 week(s) ago
stayed for 2 days (booked twice) just watched TVRI, they said the network was short-circuited 🤪🫢
on the second day they asked to re-tap, it was useless to talk on the check-in day if you had already booked 2 times for 1 room, you don't need to check out again because you booked for 2 days. there was no clear coordination between the receptionists who were on different shifts.
Read More
See original
Find this review helpful?
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. A*n, Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
K***A
9.1
/10
Reviewed 24 week(s) ago
The hotel staff is very friendly, on behalf of Alfin and Sahara, thank you for helping us.
See original
2 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr/Ms A, Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and becomes more motivation to be able to provide better service in the future. We look forward to your next visit and we will always provide the best service. Best regards, Management.
See original
F***i
5.4
/10
Reviewed 25 week(s) ago
the front office staff is very unfriendly, the short-haired lady is very unhelpful. I didn't have time to see her name, because her treatment was not good from the start.
I asked why there is no smoking number option on Traveloka. She replied: yes, the cheapest rate is like that, even though I ordered a deluxe double
See original
1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. F*i, Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
C***a
6.6
/10
Reviewed 25 week(s) ago
It was only 8 o'clock and breakfast was already finished. It seemed like there was not enough people to serve the guests.
See original
Find this review helpful?
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. C*a. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
A***s
Leisure
9.4
/10
Reviewed 26 week(s) ago
nice clean and comfortable in the room
See original
Find this review helpful?
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. A*s. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
A
Agus
Leisure
8.8
/10
Reviewed 26 week(s) ago
Good service and clean rooms.
See original
1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. Agus, Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and for taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us and serves as further motivation to provide better service in the future. We look forward to your next visit and will continue to provide the best service. Best regards, Management.
See original
F***l
Staycation
8.5
/10
Reviewed 28 week(s) ago
The room is quite comfortable, there are lots of culinary options around the hotel.
See original
1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. F*i. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
m***a
Business
7.4
/10
Reviewed 28 week(s) ago
hotel staff is not friendly when checking in.
no smile at all, looks indifferent.
and when checking out is very different, the staff is very friendly. and the check out process is very fast. and for food choices at breakfast is not too much.
See original
Find this review helpful?
Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. M*a. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
M***a
Staycation
6.3
/10
Reviewed 29 week(s) ago
The water is yellow and smelly. The water coming out of the shower head spreads everywhere. There is a wire hanging from the bottom of the sink, as if the building is not finished yet. If there are 2 guests staying, does that mean they need 2 sandals but only 1 is provided? This is the first time I've asked for ice cubes and paid 20 thousand rupiah. The food at breakfast doesn't taste good, sorry to say. Breakfast is at half past 8 but it's not refilled even though many have run out. The hospitality of the receptionist is not good. The lobby security guard is nowhere to be found, even asking for a trolley is a hassle.
Read More
See original
3 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Mr./Ms. M*a. Warm greetings from Bono Hotel Pekanbaru. Thank you for choosing Bono Hotel Pekanbaru and taking the time to share your experience during your stay with us. Your experience is a valuable appreciation for us, and serves as further motivation to provide better service in the future. We look forward to your next visit and will always provide the best service. Best regards, Management.
See original
Number of reviews per page
20
40