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Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Name: Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels
Address: Jl. Basuki Rahmat 123 - 127 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271, Jl. Basuki Rahmat 123 - 127, Jawa Timur, 60271, Indonesia
Rating: 8.6

Hotels

Preferred Partner

8.6

/10

Very Good

6,717 reviews

What Guests Say About Their Stay

Distance To City Center (204)

Staff Friendliness (183)

Bedroom (176)

Ambiance (164)

Clara P.

10.0

/ 10

Great choice when visiting Surabaya. Everything was great, the area, staffs, cleanliness, facilities, room, and breakfast was good. We'll definitely choose Crown Prince again for the next trip.

Hendrik S. P.

10.0

/ 10

The room was cozy and the view was excellent. The staff was also very friendly. Thank you, and I wish you continued success.

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Rosyita a.

10.0

/ 10

The hotel is very comfortable, the staff is very friendly, the rooms are clean, spacious, with complete amenities, and it's very comfortable. The food at the hotel is also very delicious, simply the best.

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SITI K.

10.0

/ 10

I booked the Classy room, and it was indeed spacious, clean, and offered city views from every corner. Plus, I got a free minibar. All my requests for the room I made when booking on the app were met. The breakfast menu was varied and delicious. Overall, I was so satisfied with my stay, my kids didn't want to leave 😄.

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R***a

10.0

/ 10

Thank you for the great recommendation for a staycation with family, the staff is very friendly. requests are fulfilled perfectly. the city light is nice, the room is comfortable.

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In the Area

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Jl. Basuki Rahmat 123 - 127 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Highlights at This Property

In the heart of Downtown Area

note: hotel was previously named Crown Prince Hotel Surabaya Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels is located in area / city Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Jl. Basuki Rahmat 123 - 127 , Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Discover More Places

Lobby Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Lobby 2 Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Discover More About Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

note: hotel was previously named Crown Prince Hotel Surabaya

Location

Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels is located in area / city Genteng.

About Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

From business event to corporate gathering, Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels provides complete services and facilities that you and your colleagues need.

If you plan to have a long-term stay, staying at Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels.

All facilities in Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Lobby

Hotel Services

Bellhop
Concierge
Doorman
Front desk
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
Newspaper
Porter
24-hour Receptionist

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Bar
Breakfast
Buffet breakfast
Breakfast (surcharge)
Buffet dinner
Buffet lunch
Snack bar
Snacks

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

General

AC
Ballroom
Banquet
Connecting rooms
Non-smoking room
Swimming pool
Smoking area

In-room Facilities

Cable TV
Desk
In-room safe
Minibar
Shower
TV

Transportation

Area shuttle with surcharge
Car rental
Limited parking
Shopping center shuttle
Valet parking

Business Facilities

Business center
Computer station
Meeting facilities
Photocopier
Projector

Things to Do

Fitness center
Massage
Outdoor pool
Spa

Accessibilty

Accessible parking
Wheelchair accessible

Family-friendly Facilities

Children pool

Sports and Recreations

Fitness center

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels	211
Number of floors in Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels	21
Another facilities in Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels	Bellhop, Concierge, Doorman, Front desk, 24-hour security

Frequently asked question in Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

What are available facilities at Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels?

There are top facilites at Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels?

The standard check-in time at Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels provide breakfast?

Yes, Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels?

Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels is a 4.0-star hotel.

How many floors does Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels have?

Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels has 21 floors.

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More Reviews from Other Guests in Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Overall Ratings & Reviews Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Traveloka (6,668)

Other sources (49)

8.7

Very Good

From 6,668 reviews

Provided by travelers on

Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

All

Distance to City Center (151)

Bedroom (137)

Staff Friendliness (136)

Bathroom (121)

Ambiance (115)

Accessibility (114)

Hotel Area (110)

Room Space (109)

Taste (104)

Variety (102)

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Traveler Reviews Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

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Customer reviews

a***n

Staycation

10.0

/10

Reviewed 2 day(s) ago

Nice accommodation, spacious room accommodation

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Angelia I.

Leisure

9.4

/10

Reviewed 3 day(s) ago

The hotel is comfortable, centrally located, and the staff are very friendly. They helped me a lot with my luggage after checking out. They helped me very kindly, and they even lifted it up. I'll definitely stay there again sometime ☺️

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Andry

Business

8.8

/10

Reviewed 4 day(s) ago

The view is great... the location is in the middle of the city... the check-in service is fast... there is a swimming pool 👍

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Yogie p.

Business

8.5

/10

Reviewed 1 week(s) ago

Even though we arrived in the middle of the night, we were welcomed warmly and warmly.

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Accommodation's Reply

27 Nov 2025

Dear Mr. Yogi, Sincerely yours, Crown Prince Hotel Surabaya Thank you for taking the time to write a review of your stay and we are delighted to receive such positive feedback. We will share your comments with all our team members to encourage them to continue to strive for sincere service. Thank you once again for sharing your wonderful experience during your stay at Crown Prince Hotel Surabaya. We hope that your next visit will be as pleasant as the last time. Sincerely, Memay Guest Relations Officer Crown Prince Hotel Surabaya

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joko p.

Staycation

9.4

/10

Reviewed 1 week(s) ago

Book a room with a city view, jeng jeng you'll get a trellis view..

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Accommodation's Reply

27 Nov 2025

Dear Mr. Joko P., Warmest regards, Crown Prince Hotel Surabaya We appreciate your review of your stay and are very glad to receive your positive feedback. We will share this with all our team members to encourage them to continue to strive for sincere service. Thank you once again for sharing your wonderful experience during your stay at Crown Prince Hotel Surabaya. We hope that your next visit will be as pleasant as the last time. Sincerely, Memay Guest Relations Officer Crown Prince Hotel Surabaya

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ghassanny s.

Staycation

10.0

/10

Reviewed 2 week(s) ago

Hotel staff is very friendly, food is delicious

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1 people find it helpful

Accommodation's Reply

21 Nov 2025

Dear Mr. Ghassanny, Greetings from Crown Prince Hotel Surabaya. We thank you for taking the time to write a review of your stay and are very glad to receive your positive feedback. We will share this with all our staff to encourage them to continue to strive for sincere service. Thank you once again for sharing your wonderful experience during your stay at Crown Prince Hotel Surabaya. We hope that your next visit will be as pleasant as the last time. Sincerely, Memey Guest Relations Officer Crown Prince Hotel Surabaya

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n***n

10.0

/10

Reviewed 2 week(s) ago

First time trying a staycation here & it didn't disappoint me at all. Access to everywhere is close & easy. The service is also good. Next time if I have the chance, I might come here again, especially if I can see the city lights.

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1 people find it helpful

Accommodation's Reply

21 Nov 2025

Dear Ms. N*n, Sincerely yours, Crown Prince Hotel Surabaya We appreciate your review and photos of your stay and are very happy to receive positive feedback. We will share this with all our staff to encourage them to continue to strive for the best service. Thank you once again for sharing your wonderful experience during your stay at Crown Prince Hotel Surabaya. We hope that your next visit will be as pleasant as the last time. Best regards, Memey Guest Relations Officer Crown Prince Hotel Surabaya

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Y***a

8.5

/10

Reviewed 3 week(s) ago

Check-in was fast. Centrally located. Walking distance to the mall. Many online food options nearby. The elevators, however, were quite slow.

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Accommodation's Reply

21 Nov 2025

Dear Ms. Y*a, Crown Prince Hotel Surabaya would like to extend our warmest regards to the hotel. We appreciate your review and photos of your stay and are very glad to receive positive feedback. We will share this with all our staff to encourage them to continue to provide genuine service. Thank you once again for sharing your wonderful experience during your stay at Crown Prince Hotel Surabaya. We hope that your next visit will be as pleasant as the last time. Sincerely, Memey Guest Relations Officer Crown Prince Hotel Surabaya

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Verified Traveler

Business

9.4

/10

Reviewed 3 week(s) ago

Great, comfortable, spacious, and basically very good

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1 people find it helpful

Accommodation's Reply

17 Nov 2025

Dear G*t, Sincerely yours, Crown Prince Hotel Surabaya Thank you for taking the time to review your stay and we are delighted to receive such positive feedback. We will share your comments with all our staff to encourage them to continue to strive for sincere service. Thank you once again for sharing your wonderful experience during your stay at Crown Prince Hotel Surabaya. We hope that your next visit will be as pleasant as the last time. Sincerely, Memey Guest Relations Officer Crown Prince Hotel Surabaya

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H***i

9.0

/10

Reviewed 3 week(s) ago

The elevator facilities are lacking, requiring long queues. The elevators are not very large, and there is a lot of guest activity.

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Accommodation's Reply

17 Nov 2025

Dear Sir/Madam, Crown Prince Hotel would like to extend our warmest regards to... We appreciate your kind words about your stay at our hotel and are delighted to receive your positive feedback. We will share these comments with our team to motivate them to continue to provide the best service possible. We are disappointed that we could not serve you at your best and your feedback is very important in order to provide even better service. Thank you once again for sharing your wonderful experience at Crown Prince Hotel. We hope that your next visit will be even more pleasant. Sincerely, Mee May, Guest Relations Officer, Crown Prince Hotel Surabaya

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Dhita M.

Transit

8.5

/10

Reviewed 3 week(s) ago

The hotel staff is friendly. The view of Surabaya's city lights is great, right next to Tunjungan Plaza. Overall, everything is clean and very comfortable for transit or a staycation with family.

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Accommodation's Reply

11 Nov 2025

Dear Ms. Dita M, Sincerely yours, Crown Prince Hotel Surabaya We sincerely appreciate your review and photos taken during your stay at our hotel. We are very glad to receive your positive feedback. We will share your comments with all our team to encourage them to continue to serve you with heart. Thank you once again for sharing your wonderful experience during your stay at Crown Prince Hotel Surabaya. We hope that your next visit will be as pleasant as the last time. Sincerely, Memay Guest Relations Officer Crown Prince Hotel Surabaya

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A***k

Staycation

8.5

/10

Reviewed 3 week(s) ago

I booked for my friend, and this is the second time they booked this hotel, which means this hotel was so good that they came back. Good location and good deal haha

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Accommodation's Reply

17 Nov 2025

Dear Ms. A*ke, Greetings from Crown Prince Hotel Surabaya. We appreciate your kind review of your stay and are very happy to receive positive feedback. We will share your comments with all our team to encourage them to continue to serve you with heart. Thank you once again for sharing your wonderful experience during your stay at Crown Prince Hotel Surabaya. We hope that your next visit will be as pleasant as the last time. Best regards, Memey, Guest Relations Officer, Crown Prince Hotel Surabaya

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I***m

Staycation

10.0

/10

Reviewed 4 week(s) ago

The hotel room is spacious, the bed is big and the most comfortable thing is the 2 bolster pillows... The room is great...

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1 people find it helpful

Accommodation's Reply

11 Nov 2025

Dear Sir/Madam, I would like to extend my warmest regards to Crown Prince Hotel Surabaya. We thank you for taking the time to write a review of your stay and we are delighted to receive such positive feedback. We will share this with all our staff to encourage them to continue to serve you with heart. Thank you once again for sharing your wonderful experience during your stay at Crown Prince Hotel Surabaya. We hope that your next visit will be as pleasant as the last time. Sincerely, Memay, Guest Relations Officer, Crown Prince Hotel Surabaya

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O***I

6.9

/10

Reviewed 4 week(s) ago

The staff was friendly. The downside was the poor signal and the Wi-Fi wouldn't connect. The room was also a bit dark and a bit creepy.

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Accommodation's Reply

11 Nov 2025

Dear O*i, Warmest regards, Crown Prince Hotel…. Thank you for taking the time to write us a review. We apologize for any inconvenience you experienced during your stay at Crown Prince Hotel. We will take your feedback seriously and take corrective action to continuously improve the quality of our services and prevent it from happening again in the future. We hope to have the opportunity to serve you again in the future. Best regards, Memey, Guest Relations Officer, Crown Prince Hotel Surabaya

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A***d

Business

9.0

/10

Reviewed 5 week(s) ago

everything is good, except the breakfast, the teste and variety of foods is below my expectations as 4 stars hotel.

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Accommodation's Reply

11 Nov 2025

Dear A*d, Greetings from Crown Prince Hotel Surabaya. We sincerely thank you for taking the time to review your stay and are delighted to receive such positive feedback. We will share your comments with all our staff to motivate them to continue to strive for the best in service. Thank you once again for sharing your wonderful experience during your stay at Crown Prince Hotel Surabaya. We hope that your next visit will be as pleasant as the last one. Best regards, Memey, Guest Relations Officer, Crown Prince Hotel Surabaya

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Arief F.

8.5

/10

Reviewed 6 week(s) ago

Broken minibar at room need to replace

1 people find it helpful

Accommodation's Reply

28 Oct 2025

Dear Mr. Arif, Warmest regards, Crown Prince Hotel... Thank you for taking the time to write us a review. We apologize for any inconvenience you experienced during your stay at Crown Prince Hotel. We will take your feedback seriously and take corrective action to continuously improve the quality of our services and prevent it from happening again in the future. We hope to have the opportunity to serve you again in the future. Sincerely, Memay Guest Relations Officer Crown Prince Hotel Surabaya

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Fatih U.

Staycation

10.0

/10

Reviewed 6 week(s) ago

Good service Friendly staff Strategic location Various food menus Great swimming pool

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1 people find it helpful

Accommodation's Reply

26 Oct 2025

Dear Mr. Fatih, Sincerely yours, Crown Prince Hotel Surabaya Thank you for your review and photos of your stay. We are very glad to receive this positive review and we will share it with all our team to encourage us to continue to serve you with sincerity. Thank you again for sharing your wonderful experience during your stay at Crown Prince Hotel Surabaya. We hope that your next visit will be as pleasant as the last time. Sincerely, May Christanti Guest Relations Officer Crown Prince Hotel Surabaya

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D***i

9.7

/10

Reviewed 6 week(s) ago

From the moment we arrived until we stayed for 2 nights, everything was safe and comfortable, the only problem was that the wifi was weak.

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2 people find it helpful

Accommodation's Reply

26 Oct 2025

Dear D*i., Warmest regards, Crown Prince Hotel Surabaya. We thank you for your review and photos of your stay. We are delighted to receive this positive review and we will share it with all our staff to encourage them to continue to provide the best service. Thank you once again for sharing your wonderful experience during your stay at Crown Prince Hotel Surabaya. We hope that your next visit will be as pleasant as the last time. Sincerely, May Christanti, Guest Relations Officer, Crown Prince Hotel Surabaya

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Luh R. P.

8.5

/10

Reviewed 6 week(s) ago

The staff is helpful and the room is clean.

1 people find it helpful

Accommodation's Reply

26 Oct 2025

Dear Mr. Luh R. P., On behalf of Crown Prince Hotel Surabaya, we would like to extend our warmest and heartfelt greetings. Thank you for your valuable review. We are very glad that you wrote a positive review during your stay at our hotel. Thank you for sharing your wonderful experience at Crown Prince Hotel Surabaya. We hope that you will have a pleasant stay on your next visit. Thank you, May Christanti, Guest Relations Officer, Crown Prince Hotel Surabaya

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N***i

9.7

/10

Reviewed 6 week(s) ago

Friendly service, rooms as requested, only the food lacks variety

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1 people find it helpful

Accommodation's Reply

26 Oct 2025

Dear Ms. Ni, We would like to extend our warmest wishes to you. Thank you for staying with us. We will share your feedback with all our staff and strive to provide the best service to you. Thank you for sharing your wonderful experience at Crown Prince Hotel Surabaya. We hope that your next stay will be as wonderful as the last. Thank you, Mai Cristantti, Guest Relations Officer, Crown Prince Hotel Surabaya

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Exterior 4 Crown Prince Hotel Surabaya managed by Midtown Indonesia Hotels

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.