Grand Aston Puncak Hotel & Resort

Hi Mr. Haris T., Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Dear P*i, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. Should you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager.

Dear Z*a, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. Should you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager.

Hello Mrs. Christine N, Warm greetings from Grand Aston Puncak. Thank you very much for your positive review. We are very happy to hear that you felt comfortable during your stay, enjoyed the cleanliness of the hotel, the food we served, and the atmosphere we created. Feedback like this means a lot to us and is a motivation to continue providing the best service. We look forward to welcoming you back to Grand Aston Puncak! Best regards,. Beben Subekti | General Manager

Hi Muhamad I., Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager.

Hello Mrs Lintang, Warmest Greetings from Grand Aston Puncak Hotel & Resort. Thank you so much for your lovely review! We’re truly delighted to hear that you enjoyed your stay at Grand Aston Puncak — from the ambience and delicious food to the service provided by our team. Your kind words mean a lot to us and truly inspire us to keep delivering the best for our guests. Mr Lintang, for further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area. Warmest Regards, Beben Subekti | General Manager

Hello Mr Hendrianto K.H, Warmest Greetings from Grand Aston Puncak Hotel & Resort. Thank you for sharing your experience with us. We're glad to know that overall, you had a pleasant stay at Grand Aston Puncak. We truly appreciate your understanding regarding the traffic situation and distance from the city — indeed, it's something beyond our control, especially during weekends and long holidays. We completely understand your preference, and visiting on a weekday is definitely a great idea for a more relaxed journey. We hope to welcome you back soon and provide you with another comfortable and enjoyable stay. Mr Hendrianto K.H, for further assistance please do not hesitate to contact our team and Grand Aston Puncak is waiting for your next visit when travel bring you back to Puncak area. Warmest Regards, Beben Subekti | General Manager

Hi Aa, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager.

Hi Yes, Warm Greetings from Grand Aston Puncak. Thank you for your very excellent rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager.

Dear Ra, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager.

Dear Ma, Warmest Greetings from Grand Aston Puncak. Thank you for taking the time to share your review of your stay. We are very pleased to know that you were satisfied overall, especially with the friendliness of our staff and the beautiful view from the Panoramic View room. Positive reviews like this mean a lot to our team. Regarding the minibar snack facility, we need to inform you that the minibar is only available in the Junior Suite and Executive Suite room types. However, your input will still be taken into consideration to improve the comfort in all room types. We also apologize for the accidental provision of hand soap that has passed its expiration date. This has been brought to our team's attention and we will ensure that it does not happen again through stricter periodic inspections. For the restaurant menu, we continue to strive to improve the variety of dishes. If you have special preferences such as local, Middle Eastern, or international menus, we are very open to further suggestions. Best regards, Beben Subekti | General Manager.

Yth so, Warm Greetings from Grand Aston Puncak. Thank you for your very excellent rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Hello Mrs. Christine N, Warm Greetings from Grand Aston Puncak. Thank you for your very excellent rating and review, which is very motivating for the entire Grand Aston Puncak team. Mrs. Christine, as a reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak hopes to welcome you back in the future. Best regards,. Beben Subekti | General Manager

Dear Ar, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager.

Dear Js, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Dear me, Warm Greetings from Grand Aston Puncak. Thank you for your very excellent rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Hi Mr. Budi S, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Hi Mr. Heru N. A, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager.

Dear G*a, Warm Greetings from Grand Aston Puncak. Thank you for your very good rating and review, which is very motivating for the entire Grand Aston Puncak team. For reference please visit puncak. Astonhotelsinternational. Com to get the best room rate guarantee and we invite you to join the Archipelago International Membership program through the application that you can download at the following link: Bit. Ly/ArchipelagoAndroid or Apple. Co/3NzF1k1 to get other benefits. If you need further assistance please contact our team again who will always be happy to assist you and Grand Aston Puncak looks forward to welcoming you back in the future. Best Regards, Beben Subekti | General Manager

Dear Mrs. Gina, Warm Greetings from Grand Aston Puncak. Thank you for the very constructive feedback from Mrs. Gina, which is very motivating for the entire Grand Aston Puncak team. Thank you for the good feedback that Mrs. Gina shared regarding the clean and comfortable room, clean bathroom and hotel atmosphere that made Mrs. Gina very comfortable to stay at our hotel even to the point of extending Mrs. Gina's stay period. We apologize for the incident where the glass in Mrs. Gina's room had stains as Mrs. Gina said because our housekeeping team did not clean it in detail, we realize that this should not have happened because it is not in accordance with our commitment to always maintain the comfort of our guests in this case in terms of the cleanliness of room facilities. Mrs. Gina's feedback has been conveyed to the relevant team to be used as evaluation material and also a warning to always re-check the cleanliness of all facilities in the room when cleaning the room. We make this our attention in order to maintain our commitment to always provide comfort to all hotel guests. First, let us ask whether Mrs. Gina has informed our hotel team directly via Google Nest which is set up in the room, via our admin's WhatsApp or verbally to the team in the field when she found this? Because our team is sure to try as soon as possible to improve the experience by replacing the glass in the room with a new glass in order to maintain the comfort of our guests. If Mrs. Gina needs further assistance, please contact our team again who will always be happy to assist Mrs. Gina and Grand Aston Puncak hopes to welcome Mrs. Gina back in the future. Best Regards, Beben Subekti | General Manager