Harper Kuta by ASTON

Dear Ms. Rita W., Thank you for taking the time to share your experience following your recent stay at Harper Kuta Hotel by ASTON. We are delighted to know that you had a good and comfortable stay, and that you were pleased with our staff, the cleanliness of our hotel, as well as the meals we provided 🩷. Your positive feedback truly motivates our entire team to continue delivering the best service possible to all our valued guests. We look forward to welcoming you back again in the near future for another enjoyable and memorable stay with us. Kind regards, Roni Y. General Manager

Dear Valued Guest, Thank you very much for your perfect rating and for sharing your experience with us. We are thrilled to hear that you had a great stay at Harper Kuta Hotel by ASTON. Your kind feedback means a lot to our team as it motivates us to continue delivering excellent service and a comfortable stay for all our valued guests. We look forward to welcoming you back again on your next visit to Bali for another memorable experience. Warm regards, Roni Y. General Manager

Dear Sir/Madam, Thank you for taking the time to share your experience while staying at Harper Kuta Hotel by ASTON. We sincerely apologize for any inconvenience you experienced during your stay. Regarding the poor soundproofing in our rooms, which could be heard from neighboring rooms, this is certainly not the standard of comfort we strive to provide. We have forwarded this feedback to the Housekeeping and Engineering teams for evaluation to improve sound insulation in the room area. Regarding the elevator doors that closed too quickly and did not stop when held, we understand your concerns, especially regarding the safety of children. We have followed up with the Engineering team to check and adjust the door sensors for optimal and safe functioning. We also apologize for the ants found on some of the bread in the breakfast area. This clearly does not comply with our hygiene standards. We have asked the F&B team to tighten food quality checks at all times and to conduct thorough cleanings regularly to ensure a similar incident does not recur. We greatly appreciate your feedback as it is important for us to continuously improve the quality of our services and facilities. We hope to have the opportunity to welcome you back for an even better and more enjoyable stay in the future. Sincerely, Roni Y., General Manager

Dear Respected Sir/Madam, Thank you for choosing Harper Kuta Hotel by ASTON as your place to stay and for giving us a positive review about your experience. We are pleased to know that you felt comfortable with our simple yet pleasant room. 🩷. Your feedback and appreciation are very meaningful to us, as they encourage us to continue maintaining the comfort of our rooms and improving the quality of our services so that every guest has a pleasant experience. We look forward to welcoming you back on your next visit to Bali, and providing an even more memorable experience. Sincerely, Roni Y. General Manager

Dear Mr. Sepwindi, Thank you very much for giving us a perfect rating and sharing your experience at Harper Kuta Hotel by ASTON. We are delighted to know that the friendliness and courtesy of our entire team left a positive impression on you. Reviews like this are certainly a great motivation for us to continue providing the best service to every guest. We hope your next visit with us will be even more enjoyable. We look forward to welcoming you back to Harper Kuta Hotel for an equally memorable experience. Sincerely, Roni Y. General Manager

Dear Mr. Andi, Thank you very much for giving Harper Kuta Hotel by ASTON a perfect 10 rating. We are very pleased to know that you felt comfortable with the clean and spacious room, making your vacation experience even more enjoyable. This positive feedback motivates us to continue maintaining the quality of service and comfortable facilities. We look forward to welcoming you back to Harper Kuta for an equally memorable experience. Sincerely, Roni Y. General Manager

Dear Sir/Madam, Thank you for giving Harper Kuta Hotel by ASTON a perfect 10 rating. We are very pleased to know that you and your husband felt comfortable during your stay, especially with the hotel's peaceful atmosphere which allowed for a good rest. The positive reviews regarding the staff's service and strategic location are certainly a great motivation for us to continue providing the best experience for every guest. We hope to welcome you again on your next business trip or vacation in Bali. Sincerely, Roni Y. General Manager

Dear Sir/Madam, Thank you for taking the time to share your wonderful experience during your stay at Harper Kuta Hotel by ASTON. We are delighted to hear that our team's hospitality, including our assistance with late check-out, made your stay more comfortable. Our location, just steps from Kuta Beach, is indeed one of our advantages, making it easy for guests to reach various interesting destinations around the hotel. Your recommendation means a lot to us, and we look forward to welcoming you back soon for an equally memorable experience. Sincerely, Roni Y. General Manager

Dear Mrs. Rizka, Thank you for choosing Harper Kuta Hotel by ASTON and taking the time to share your experience. We are delighted to learn that our strategic location, the cleanliness of the hotel, the friendliness of our staff, and the delicious cuisine provided a comfortable stay for you, especially with easy access to the airport and the bustling Legian area. Your positive feedback motivates us to continue providing the best service for every guest. We look forward to welcoming you back on your next visit for an equally pleasant stay. Sincerely, Roni Y. General Manager

Dear Sir/Madam, Thank you for taking the time to share your experience staying at Harper Kuta Hotel by ASTON. We sincerely apologize for the inconvenience you experienced regarding your request for a Queen Bed, which we were unable to accommodate, and the limited access to the room card provided during your stay. This is clearly not our standard of service, and we will immediately follow up on your feedback with the Front Office team to ensure the availability of rooms according to your preferences and ease of access for future guests. We greatly appreciate your appreciation for the cleanliness of the room, the quality of the food, and the strategic location of the hotel. This positive review motivates us to continue providing the best service. We look forward to welcoming you back to Harper Kuta Hotel by ASTON for an even better and more enjoyable stay. Sincerely, Roni Y. General Manager

Dear Jajang L., Thank you very much for sharing your experience with us. We’re truly delighted to know that you enjoyed the cleanliness of our rooms and found the food to be delicious—it’s wonderful to hear that our efforts in maintaining both comfort and quality have met your expectations. Your recommendation means a lot to us, as it motivates our team to keep delivering the best service possible. We sincerely look forward to welcoming you back to Harper Kuta Hotel by ASTON for another stay filled with great memories and even more delightful experiences 🩷. Kind regards, Rony Y. General Manager

Dear Sir/Madam, Thank you for taking the time to share your experience at Harper Kuta Hotel by ASTON. We are delighted to hear that our helpful and responsive staff provided you with additional comfort, including an early check-in. We are also delighted to hear that our hotel's strategic location close to tourist attractions, malls, cafes, and the beach met your expectations, and that our rooms were kept clean and comfortable, ensuring a pleasant stay. Your positive feedback motivates our entire team to continue providing the best service possible. We look forward to welcoming you back in the future for an equally memorable experience. Sincerely, Rony Y. General Manager

Dear Mr. Yohanes C. A., Thank you for staying with us at Harper Kuta Hotel by ASTON and for the excellent rating of 9.7! We're glad to hear that you appreciated our convenient location and easy access, even with the occasional traffic congestion in the Legian area. Your understanding and positive remarks mean a lot to us. We hope to have the pleasure of welcoming you back soon for another enjoyable and smooth stay in Bali. Warm regards, Rony Y. General Manager

Dear Bapak/Ibu yang kami hormati, Thank you for returning to Harper Kuta Hotel by ASTON for your second stay and for taking the time to share your experience. We're delighted to hear that you enjoyed the comfort of our bed, the strong air-conditioning, and the easy access to clubs, restaurants, and spa facilities nearby. It's also great to know you noticed the more spacious look of our restaurant—something we’ve worked on to improve our guests' dining experience. We appreciate your honest feedback regarding the buffet breakfast. Your input is valuable, and we will continue to refine our menu offerings to better meet the expectations of our returning guests like you. It means a lot to us that you’re planning to come back again, and we look forward to welcoming you for another enjoyable and even better stay! Warm regards, Rony Y. General Manager

Dear Sir/Madam, Thank you for choosing Harper Kuta Hotel by ASTON for your vacation and for taking the time to provide an honest and constructive review. We greatly appreciate your appreciation for the friendliness of our staff and the hotel's proximity to the airport. However, we also extend our deepest apologies for the difficulties you experienced, particularly regarding the access to the room door due to a dead battery and the towels that appeared dirty even though they had not been used. This certainly does not reflect the standard of service and facilities we aspire to provide. We have followed up on this with our housekeeping and engineering teams to be more thorough and responsive in the future. Your feedback is an important evaluation for us to improve the overall quality of the guest experience. We hope to have the opportunity to welcome you back in the future for a better and more comfortable stay. Sincerely, Rony Y. General Manager

Dear Ms. Irene D. P., Thank you for choosing Harper Kuta Hotel by ASTON as your accommodation during your holiday in Bali, and for your wonderful review. We are delighted to know that you were satisfied with the service of our staff, the cleanliness of the rooms and hotel area, and the variety of breakfast menus we provide. Your comment that our hotel is highly recommended is truly a very meaningful appreciation for our entire team. Positive reviews like this encourage us to continue maintaining and improving the quality of our services and facilities to make every stay even more memorable. We warmly look forward to your next visit to Harper Kuta Hotel by ASTON. Sincerely, Rony Y. General Manager

Dear Bapak/ Ibu yang kami hormati, Thank you for staying with us at Harper Kuta Hotel by ASTON and for taking the time to share your feedback. We’re glad to hear that you found our hotel a good place to stay and hope you had a pleasant overall experience during your 4-night visit. We also appreciate your valuable suggestions regarding the kids' zone and breakfast variety. Your note about having noodles for several consecutive days is well noted, and we apologize if this affected your breakfast experience. We are currently reviewing our breakfast rotation to ensure more diversity for our guests, especially those staying for multiple nights. Your feedback is important to us and will help us improve. We hope to have the pleasure of welcoming you back again with an even better experience. Warm regards, Rony Y. General Manager

Dear Ms. Lisa, Thank you for choosing Harper Kuta Hotel by ASTON and taking the time to share your experience. We are delighted to learn that our hotel's strategic location made it easy for you to explore shopping, culinary delights, bars, and even walking distance to the beach. Convenience and ease of access are indeed one of our strengths that we always strive to provide for our guests. We look forward to welcoming you back in the future for an even more enjoyable stay. Sincerely, Rony Y. General Manager

Dear Sir/Madam, Thank you for staying at Harper Kuta Hotel by ASTON and for your excellent rating. We are delighted to know that you enjoyed the cleanliness of your room, the prompt service, and the friendly attitude of our housekeeping team. Positive comments like these are a great encouragement for the entire team to continue providing the best service to every guest. We look forward to welcoming you back for an equally pleasant stay on your next visit. Sincerely, Rony Y. General Manager

Dear Sir/Madam, Thank you for choosing Harper Kuta Hotel by ASTON and taking the time to share your experience. We are pleased to know that you enjoyed our strategic location, just a few minutes' walk to Kuta Beach, and our varied breakfast menu, including toast and omelet options that can be customized. We also appreciate your feedback regarding the road access to the hotel, which is quite busy, especially at night. This can be a challenge in the busy Kuta area, but we hope that your comfort during your stay remains a top priority. We hope to have the opportunity to welcome you back in the future with an even better and smoother experience. Sincerely, Rony Y. General Manager